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Reviews of Kings Cross Guesthouse

2 out of 5
Kings Cross Guesthouse
36E Outram Place, London, England

Reviews

3.4
Rating 10 - Excellent. 2 out of 69 reviews" "
Rating 8 - Good. 3 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 17 out of 69 reviews" "
Rating 2 - Terrible. 39 out of 69 reviews" "

3.6/10

Cleanliness

3.2/10

Staff & service

4.0/10

Amenities

3.4/10

Property conditions & facilities

Reviews

8/10 Good

Tesfagabr

Travelled with family
Stayed 2 nights in Feb 2020

2/10 Terrible

Nazif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verey bad
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

2/10 Terrible

paul, adelaide austraila

Disliked: Property conditions & facilities, room comfort
we where sent a place at 175 king cross rd not the place on photo 1. for 5 people only 1 cup 2. the T.V did not work 3 someone frozen food was still left in fridge 4. the curtains where a meter to long 5 no hot water for showers till after 5 pm
Stayed 2 nights in Sep 2018

4/10 Poor

CARMEN, UNITED KINGDOM

Disliked: Staff & service, property conditions & facilities
never coming back
toilet paper was not provided. very hard to reach the staff. location wise is ok. noisy place.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The castle was nice. Area around was good and close to lots of things e.g. train station, pubs
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Didnt even get to check in. No response. Waste of money. Do noy reccomend booking here
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Don’t see what all the fuss is about with these bad reviews, my stay was great, no issues at all, perfect for what I wanted, we stayed 2 nights amazing location, would 100% stay again

2/10 Terrible

clare, lowestoft

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off hotel save your money
Very disappointed our holiday was spent with 5 of us in 1 room with an on suite no kitchen nothing fuming. Also a lot of things broken
Stayed 4 nights in Aug 2017

8/10 Good

Alex, Manchester

Liked: Cleanliness, staff & service
Good, clean and excellent location.
Not what we were expecting for the price we paid. It was large room and had an extra bed which worked out great for the kids ( who didn't want to share ). Not far from the station which was one of the main reason as well as price for choosing in the first place. Really good selection of local shops and takeaways. Staff were very friendly and helpful. Overall was pleasantly surprised and happy with the experience. Of course it could have been better, but can't everything. We all had comfy beds and slept really well. Was warm but not to hot in the rooms. Most importantly was we felt we got good value for the money we paid. If we had paid more then this review could have been more negative but I am keeping it honest and realistic.
Stayed 2 nights in Jul 2017

2/10 Terrible

Don't Booked, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
I was booked on this guest house. I tried to call the manager to let know I will be checking late. I called them, when I arrive in London 15 times, no answer. After trying to phone them he pick up the phone. He told me to pick up the key to his friend house. It cost me £150.00 just to go to the place. When I saw the Guy, he tried to ask me and my company to stay in that place. That place is a run down accomodation. I told the other Guy, this is not the place I booked. The taxi driver help us to fine a accomodation at 2:30 AM. Please don't book to this place.
Stayed 3 nights in Jun 2017

2/10 Terrible

Peter , Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Guesthouse . Never ever stay there !
Attention ! This Guesthouse and owner are highly questionable . Places are extremely dirty , smelly zero ! repeat zero standard ! Any hostel is looking better and compare is as Palace ! Staff are NOT speaking English try to tell me that my reserved place is something wrong ! Police was during that night over the action they moved me to the different address . When I was waiting, family with two kids told me please please don't stay here . I called owner he sent me to different address other place . Even worse . Dirty , dirty place someone slept in my bed nothing was changed or cleaned . Horrible smell . Everything in that place was collected from the donations ( furniture and similar ) . This is a scam and scandal . Health inspector should close that place immediately ! My background is hospitality and hotel training . This is not imaginable place ! You looks like homeless person and is really not far from reality . Never ever stay in this place . Pests over the beds during the night ! Horrible London experience because of that place. Avoid to stay there !
Stayed 2 nights in Jun 2017

2/10 Terrible

Elena M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will never go back there ...
it eas horrible... no comunication what so ever...panic when realised that there is no desck at the place..could have saved my stress by telling me there is a safe key at the main door..anyhow.horrible.. bags of dirty laundry in the mail hallway.shower blocked (sent a text never had a replay from the personal .. answer their phones even harder than you think),workers on the property starting at 7.30 scrape walls and drill ..no need for alarm to wake us up..no wifi ...asked for password.. again and again and no luck in the end we gave up...overall HORRIBLE!!!

2/10 Terrible

old codgers, home

Disliked: Cleanliness, property conditions & facilities, room comfort
Grim & Grime no hidden slime
Sent to wrong address.hidden hotel, dodgy. Carpet 'badly stained'tripping hazards & mouldy shower curtain
First impressions
Tripping hazards
Above (skirting) board
Mouldy Bath Curtain

6/10 Okay

luke, oz

Disliked: Property conditions & facilities, room comfort
Not so good
We dident get to stay in the place advertised, it was in a totally different suburb. It was cleaned well & the beds were fresh but the Biulding was old and grotty. It was on the top floor with the stairwell bloked with laundry bags. The smoke alarm was broke & hanging from the ceiling. It served a purpose but that's it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever but location is not bad
Worst stay ever, I have been bitten by bugs while sleeping The only good thing it is near public transport

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really worth the money
No staff on arrival, no Tv in room so 3 children to occupy, no condiments i.e. Tea bags/sugar but kettle provided. Lots of shouting through the early hours, key didn't fit the front door therefore we had to call staff to let us in (they was rude about doing so) stood on the doorstep with 3 children until someone came to open door. Area not very nice

2/10 Terrible

Gosia, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever!
I wouldn't in a million years recommend this place even to an enemy!!!!

2/10 Terrible

M, High Wycombe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap!!!
Waited an hour to be able to check in after ringing the people up and being told they'd be 10 minutes. Then waited another hour in the hotel to be told that there was no room for me

2/10 Terrible

victoria, tyne and wear

Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay at this venue again
The owner was rude and did not have any contact or very little with us around our stay. The owner made no visible contact with us. The room was cramped although very clean and warm. The decoration was good. The house was very noisy and there were loud noises and banging from the room above. The owner did not tell us about parking got a ticket the first night. We were next door or a building site which started work at 7am. Overall we did not spend much time in the room but would never stay her again. The description did not fit what we asked for.

2/10 Terrible

Mohamad, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location not convenient, far from station.
I am very disappointed with the guesthouse. When I arrived at London Heathrow airport at about 6.00pm I made several calls but no one answered. As indicated in my earlier email, I arrived at the guesthouse after 7pm. It was not easy to locate the guesthouse. No one at the guesthouse to pass the key to us. When I called, the number, a man answered and mentioned to come to meet us. He however didn't come instead sending a message asking us to find other places to sleep. After I begged for his consideration as I have a 2 year old baby in our group, he send a message saying there is only one room available for us. We have paid for two rooms but only given one room. The room is too cramped for 10 people. It is very uncomfortable. Just imagine such small room with only 3 beds for 10 people with a 2 year olds baby. What was showed in the Webb is totally different to what is given to us. The man didn't meet us the next day. Some of us not feeling well because of the situation and we have to move out looking for other place to stay. I believe I am entitled for a refund. I am very disappointed.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
The guesthouse where in a different adress as indicate and nobody tell me that. The room was absolutely not the same as in the pictures. The staff even didn't know when was my check out, there was no register or whatever.

4/10 Poor

jill, Scotland

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room, slightly shoddy service
We were told to go to one address but when arrived told to go to another. 5 minutes later we had a a call saying to wait at the first address and someone would let us in. This took over 40 minutes. The room was spacious and clean but basic, really could use a kettle as a minimum! Bathroom was a bit grubby but that was probably due to our fellow guests. Shower door looked too rickety to use so didn't bother. Room was warm all night and quiet aside from bin men first thing in the morning. The lights tripped on our last night but were sorted after a couple of hours once the landlord turned up.

2/10 Terrible

Rofiq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay - hotels.com need to strike off list
Poor checkin, I was asked to wait an hour outside whilst someone came with key, guest house staff do not answer phones, ensuite gives out boiling hot water, so could not be used. Other guest occupied my room on arrival, room not cleaned, excuses made about boiler. I had a very bad experience.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stay wasn't too good, initially, my booked hotel wasn't in the address I saw on my confirmation email. It was a hassle to locate the place.

10/10 Excellent

Chloe, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chloe
I was very happy with the price and how lovely the hotel house was, very tidy, nicely decorated and ideal location. Will definitely be staying again.

2/10 Terrible

jamila, Huddersfield

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
brocken beds no kettle that worked shower full of limescale dust on shelves table and chair with stains. kept awake becouse customer that had booked were at door and no one was answering door .

2/10 Terrible

John not happy , Mer

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for 2 nights with my family.
We could not sleep, the room was derty and smelly.
Insect
Insect
Insect
Insect

2/10 Terrible

Rodeline, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY SHOULD RENAME IT: "BED BUG GUEST HOUSE"
This "guesthouse" is no guesthouse at all but a bed bug-ridden inn ran out of a council estate flat (AKA the projects!) in London. The man who owns or runs this hotel is named JONATHAN I believe.. Brazilian I think. He is unprofessional and not a business man at all. He knew good and well that there were bedbugs in Room #5 (and most likely others, too) and he let his little assistance put me in that room where I woke up in the middle of the night itching and confused only to realize that the whole bed was COVERED WITH BUGS! I had nowhere to go as it was the middle of the night and hotels or hostels were not accepting any new guests. I WAS STUCK! I tried calling Jonathan but he either shut off his phone or ignored my calls. I booked this ticket on a whim because it was cheap. I partly blame myself as other guests warned of bedbugs and other awful things in the guesthouse but because this "business" was on cheaptickets--what I thought was a reputable site-- I thought, hmm, can't be too bad. I WAS WRONG. DO NOT REPEAT MY MISTAKE! Before you book any room, please check reviews and seriously take them into consideration. I wish I had. Now it's taking cheaptickets forever to issue me my refund. I am sorely disappointed in this site and with King's Cross Bed Bug Guest House. DO NOT STAY HERE...THERE ARE OTHER CHEAP AND CLEAN PLACED TO STAY...DO MORE RESEARCH AND BE MORE PATIENT. Sorry for the caps but I really wish that EVERYONE avoids this place. Thank you.

6/10 Okay

Gerard, Victor Harbor, South Australia

Disliked: Cleanliness, staff & service
Check the bed for bedbugs.
There were bed bugs. I booked for 3 nights and only stayed for one. The proprietor was nowhere to b e seen the whole time. If they fix the bedbugs it'll be a lovely place to stay. I would give it top marks but I itch too much.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service
Minimal or none contact with service. Only had hot water on 1st day after which it was cold shower for next 2 days which was VERY uncomfortable even after repeated reminder to repair problem. Room was vary gloomy with light not working in one of the closet. Requested for change of sheet due child wetting bed but was not done. This was the second place being directed to after being given a different address during booking, 20-30 minute of walking with all our luggage. OVERALL VERY UNPROFESSIONAL AND UNCOMFORTABLE EXPERIENCE....

6/10 Okay

JCD, Utah

Disliked: Staff & service
Room without TV
Room was clean and comfortable. There was a coffee pot but no microwave or TV. Shower is very small. An option to pay for room service was available. Two short but narrow flights of stairs up to the room. Free WiFi was good in my room but apparently not in all rooms.

2/10 Terrible

Brian, Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS DO NOT STAY HERE

2/10 Terrible

michael, nottingham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
took 20 minutes after phone call to find out how to get in. No toilet roll , NO TELEVISION in room, a person opened our BEDROOM door in the middle of the night WHY. iNTERNET WAS USELESS, Will not be staying here again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
House of Horrors "Hotel"
Horrendous, hotel is not as advertised, the owners have apparently sold this property and bought a new one which is plain horrendous. Only way it can be described is a halfway house for people before they are rehoused by the council. Full of screaming people all night, there was a b o n g outside the bathroom door, the bathroom floor was soaking wet. Tramps were constantly coming and going in and out of the "hotel" which was reminiscent of a d r u g den. Avoid at all costs.

2/10 Terrible

Arlinda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SKITTENT!
Forferdelig og skittent sted! Aldri dra dit!! Farlig urent!
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

Me gustó la ubicación. El departamento bien con baño compartido y no proveen toallas y elementos de baño, tuve que comprarlas
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Maria Damsgaard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

4/10 Poor

Håkon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
A principal dificuldade foi a falha na informação do local de hospedagem pelo proprietário. O App indica um endereço situado em local ermo, sem identificação do estabelecimento e sem pessoas para recepcionar os hóspedes. Ficamos ao relento, debaixo de chuva, tentando contato com o proprietário, que, afinal, informou que ficaríamos hospedados em outro endereço, melhor localizado. Nos designou um quarto que não tinha banheiro privativo como contratado, nossa sorte foi que o quarto correto estava desocupado e pudemos utilizá-lo. Como pontos positivos, a localização do apartamento em que ficamos e a cordialidade de um morador do imóvel, Nilson, que gentilmente fez as honras da casa.
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a fuir
désastreux, très sale, pas d accueil rien de positive a bannir du site en urgence pour qu'ils arrêtent d’arnaquer les gens
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
superslecht hotel, bedluizen en schimmel in de kamer
Stayed 4 nights in Aug 2018

4/10 Poor

Gladys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul... salle ... cher pour ce que c'est
Mal organisé, établissement vétuste, salle, tres mal accueilli et e retard. Seule la localisation est potable
Stayed 2 nights in Jun 2018

4/10 Poor

Flo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas un hotel, pas une chambre d'hôte, un dortoir
Adresse difficile à trouver. Gérant injoignable. Pas de serviette de bain, pas de papier toilette, une assiette, deux mugs, deux verres, deux fourchettes,deux couteaux...chambre soit disant familiale pour six personnes mais dortoir de 8m² avec 3 lits doubles côte à côte. Cabine de douche défectueuse, robinet lavabo cassé. Rien à voir avec la description proposée. Dommage que le propiétaire ne prenne pas soin de cette maison.
Stayed 4 nights in Apr 2018

2/10 Terrible

Khadair

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst thing I’ve ever experienced! We booked a room at Kings cross guesthouse. But there was nobody there when we arrived. The number we received didn’t work. It ended with us staying at another hostel owned by the same people. And the place was nothing like what we booked. Never again! A dirty and groce place!
Stayed 6 nights in Jan 2018

6/10 Okay

victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Billigt men...
Svårt att få reda på hur vi skulle checka in - sen incheckning. Fick tillslut en kod till där nyckel förvarades. Hade bokat 2 rum men bara det ena rummet fick handdukar. Trots kontakt med ansvariga fick vi inte fler handdukar. Billigt boende och ok om du bara vill ha tak över huvudet. Tveksamt att kunna bo där på vintern då fönstren var i väldigt dålig skick. Bilderna på rummet stämde inte på Hotels.com Kommer nog aldrig att boka igen. Bra var att det var nära till kings cross tunnelbana.

2/10 Terrible

m, korea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1점도 아까움
이용하지마세요. 불만스러운 점을 얘기하자면 너무 길어져서 그냥 이용하지 않았으면 좋겠네요..
Stayed 2 nights in Sep 2017

2/10 Terrible

Anna, Vienna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE OF THIS LIVING HELL
unfriendly staff, BEDBUGS everywhere, dirty rooms,
Stayed 2 nights in Sep 2017