Hi Hubert, Thanks for your great review. Yes in London most hotels rooms are small compare to European Standard. Welcome you any time back. Kindly LKH

Supi Thank you for your wonderful review. Welcome you any time back. Kindly LKH

Thank you for your time to review the hotel. It would be great if you could give next time some writing, why 6 out of 10. Kindly LKH

Dear guest! I'm very sorry that you feel our receptionist was unfriendly. We discussed the matter with our reception staff and there is no excuse kindness is what we put on our flagg. Normally our guest felt exceptional in guest experience but we make some changes to keep our standard. Regarding the room size there is no tilted room. The house is an Victorian house built in 1890 but we are checking the room every day and could not find a tilted room. Thank a lot for your time to review our hotel. LKH Managment

Hi Aidan, thank you for your review. We hope you enjoyed your stay with us and we would like to welcome you again, some when soon.

Thanks you for staying in our hotel.

Thanks for staying in our Lord Kensington Hotel. We are pleased that you feel happy and our hotel is perfect for what it needed.

Dear Ms Thompson! You arrived at our hotel and I ask for your passport to identify you and your booking. You start to feel uncomfortable with this. I explained you very kind that it is the law in England for hotels to show me your passport. Then I ask for payment either cash or credit card and you told me that you paid already with Expedia. You could not show me your payment. We tried to call many times the customer service from Expedia but failed. In my confirmation booking I showed you it is written "Hotel Collect Booking - Collect Payment From Guest". You kept your opinion that you have paid already because Expedia stored your credit card and you never give a credit card to the hotel. In our booking system it shows not paid, Balance outstanding. I was even so kind to give you a room and wanted it to sort out later. I saw already you and your child were very tired and I even let you choose some of our rooms and offered you tea or water. We cleaned and clean our room daily and just cleaned very deep with steam cleaner the whole hotel to get ready for our customer. The rooms and the reception were super clean. The problem here is you don't understand your booking. Expedia confirmed next day by phone that we did every thing correct to ask to take the payment from the guest. Even they told me if the guest can't provide the payment evidence we can let them go straight but I was so kind to look after you and your child. I feel very humiliated and will report how you treat our hotel to write such a review which has nothing to do with the cleanliness nor that you have been charged twice. I'm really shocked about your review. Maybe you mix the review with the hotel were you left the same day in Cambridge which you talked to me was very dirty. You should really check your review instead to damage our business. Lord Kensington Hotel Management

Hi Daniel. Thank you for staying in our hotel. I'm very sorry that you told our colleague that you felt not happy because of the picture of our hotel you didn't like.

Thank you very. much for your review. We hope you had a safe journey back and want to thank you for staying in our Lord Kensington Hotel. Dennis said especially hello and thanks for the good time and all the best. Kind regards Carol LKH

Thank you for your feedback which we appreciate to improve our service. We are very sorry to hear that you missed some things.We supply all pillows with a pillow cover. The mattress protector we had to replace and bought new one. Kind regards LKH Management