Executive Suite, 1 Queen Bed, Non Smoking (Larger Room) | Terrace/patio
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Reviews of Mornington London Kensington, BW Premier Collection

4 out of 5
Mornington London Kensington, BW Premier Collection
19-21 Penywern Road, Earls Court, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 270 out of 1003 reviews" "
Rating 8 - Good. 425 out of 1003 reviews" "
Rating 6 - Okay. 195 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wel loved our stay at Mornington. The room was exactly as advertised and building is located in a very convenient location to the subway and many attractions.
Stayed 3 nights in Apr 2024
Response from Tallula on 25 Apr 2024
Dear Riley, We are so pleased to hear that you enjoyed your stay with us and that the location was convenient for you. We hope that you will stay with us again soon and we thank you for such a lovely review. Kind regards, Front Office

6/10 Okay

Emma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was lovely decorated and in a nice area, however stayed for the marathon was woken up first morning by two fire alarms at 7am also the landing was hoovered each morning at 8am outside the room wouldn’t advise this hotel if you need to rest up. There were numerous power cuts throughout our three night stay. The staff implied the full hotel was affect however rooms on other floors were absolutely fine seemed to be one half of the hotel, when discussing this with reception they were defensive and blamed myself for not knowing how to use a keycard correctly. Rooms could have been cleaned better, numerous hairs around the bathroom and room on arrival. Rather disappointed wouldn’t say 4 star.
Stayed 3 nights in Apr 2024
Response from Radina on 23 Apr 2024
Dear Emma,We so sorry for the inconvenience witch you have during your stay in our hotel.The reason for the issue with the electricity was the general power cut, it wasn't only in our hotel!

10/10 Excellent

Catarina

Liked: Amenities
The staff is very nice. Bed is comfortable and the shower is good. Breakfast was ok (could have more options) Location is very good as super close to the tube
Stayed 1 night in Apr 2024
Response from Radina on 23 Apr 2024
Dear Catarina,We appraise it your feedback! We hope to improved our service if you give us a opportunity for your next stay with us!

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a wonderful experience. They allowed me to check in early after I had been traveling over 14 hours. Room was small, but great bed. Very quiet and safe. I really felt looked after. As a solo traveler, this makes a big difference. Breakfast was included and was a 4 star — eggs and sausage cooked to order with a lattes, espresso etc. Honestly better than most restaurants. Shower was nice and warm. Location is great and super safe neighborhood close to many things. I would return next time I am in London. Staff gives you excellent care and is quite attentive.
Response from Chiara on 31 Mar 2024
Dear Athena,Thank you for this excellent review! We are so pleased that you had a pleasant stay with us at our hotel and that you found the location to be convenient and that you appreciated our staff. We hope that you will come back again soon! Best regards,

10/10 Excellent

Maria Helga

Stayed 2 nights in Mar 2024
Response from Chiara on 31 Mar 2024
Dear Maria Helga,Thank you for sharing your lovely feedback following your recent stay with us. I am delighted to read that you had a wonderful experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards,

10/10 Excellent

Mubashir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Tallula on 14 Feb 2024
Dear Shujath, We are so glad to see that you were satisfied with your stay with us. We hope to see you again soon and thank you for leaving us your review!Best regards, Front Office.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tallula on 8 Feb 2024
Thank you for leaving us such positive feedback!We hope to see you again soon.,Warm regards, Front office.

10/10 Excellent

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small But Nice
The room was small but nice. Especially as it was a reward night and it was practically free. The shower pressure was great and the room was warm. The single bed was small but comfortable. I would stay again paying fill price.
Stayed 1 night in Jan 2024
Response from Tallula on 26 Jan 2024
Dear Denzil, Thank you for taking your time to leave us this positive review. We are so pleased to hear that you had an enjoyable stay with us at our hotel! We hope you will come and visit with us soon. Warm regards, Front Office.

10/10 Excellent

Fredrik

Stayed 1 night in Jan 2024
Response from Tallula on 20 Jan 2024
Dear Fredrilk, thank you for leaving us such a positive review! We hope to see you again soon. Kind regards, Front Office.

10/10 Excellent

Yuliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The comfy hotel 2 minutes walk from underground station.The stuff is welcoming and helpful. The room was great, clean and comfy.
Stayed 2 nights in Jan 2024
Response from Tallula on 9 Jan 2024
Dear Yuliia, We are so pleased to hear that you enjoyed your stay with us and that we could meet your expectations for your stay in our hotel. Thank you for taking your time to leave us your review as we value hearing all of our guest's feedback. We hope to see you again soon!Best regards, Front Office.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tallula on 28 Dec 2023
Thank you for leaving us your feed back and we are very pleased that you enjoyed your stay.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay can't swing a cat
Lovely clean hotel, breakfast was great, staff were very good. Room was tiny which was disappointing as we didn't book a Standard room. I would stay here again, great location for us
Stayed 1 night in Dec 2023
Response from Tallula on 27 Dec 2023
Dear Collin,Thank you for taking your time to leave this feedback. We are very pleased that you enjoyed your stay and would return to our hotel. As for the size of your room, we are sorry you were not fully satisfied and will do our best to ensure a more enjoyable stay during any future visits.All the best, Front Office

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific London Homebase
I've been to London around 40 times and the Mornington was my favorite place to stay so far. The staff made the difference, going out of their way to help my brother and I enjoy our trip. It was my birthday so we stayed in the small hotel bar a few of the nights while I drank enough to subdue a small elephant, and the staff was friendly and as nice as could be. The location is also perfect - about a 3 minute walk from the Tube station that goes directly to Heathrow and also goes directly to Picadilly and Westminster without changing lines. The neighborhood has many restaurants, cafe's, and bars, and a few convenience stores and markets. Of course the rooms are small by American standards but I've stayed in smaller ones in London. Overall I'd recommend this place to anyone going to London due to the 24/7 staffed front desk, amazing customer service skills on the team, and perfect location.
Stayed 1 night in Dec 2023
Response from Chiara on 16 Dec 2023
Dear Michael,Thank you for staying at the Mornington Kensington Hotel. We are very grateful for your feedback. Thank you for scoring us high. We are looking forward to welcome you soon. Warm regards,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Value for money.
Stayed 2 nights in Dec 2023
Response from Front Office on 8 Dec 2023
Dear Elaine,Thank you for sharing your lovely feedback following your recent stay with us. Your opinion is important to us, so we can improve and provide a superior experience in the future. Thank you for your time and we are looking forward to your next visit! Warm regards,

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities. Very clean, helpful staff. Ask for a larger bathroom if you need disabled access.
Stayed 3 nights in Nov 2023
Response from Front Office on 25 Nov 2023
Dear Joanne,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Warm regards,

4/10 Poor

Luciana

Stayed 1 night in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Luciana,We are surprised you rated us 4/10. On check out you scored us 10 out of 10, and there was no complaint.Your feedback is very important for us as we work hard to give our guests the best customer service. We hope you will give us another chance.Kind regards,

6/10 Okay

Tammy

Liked: Cleanliness
Disliked: Staff & service
Bad Wi-Fi connect, disappointed of staff and service. Room is clean.
Stayed 1 night in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Tammy,Thank you for sharing your feedback with us, so we can improve. We are sorry we didn't meet your expectations. We care about our customers and if you give us a second chance we will spare no effort to provide you a superior experience. Kind regards,

4/10 Poor

Dmitriy

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
maybe more expensive rooms are better
The room on LG level was so tiny that there was no space for luggage. The shower door has a design flaw, and it is impossible to close it when you are in the shower. The desk telephone was not working (problem connecting). The construction smell is still all around. The night shift at reception can only giggle watching you pulling luggage up the entry steps and through the door. Morning shift at the reception was nicer and more apologetic.
Stayed 1 night in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Dmitriy,Thank you for your feedback. I would like apologise that you did not like the lower ground room you stayed in. I have updated your profile and when you book with us again we can try locate you in higher floor. I would like to clarify, we have all different type of room on all floor. My recommendation for your next stay, is to book an executive double room which is bigger than the standard double.We hope you can give us another chance so we can provide a better experience.Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Such a night of discomfort!!
We arrived at night and the receptionist told us to go in another room from the one that we were supposed to be. The room was on the lower ground floor where they were doing maintenance work. So, it was very noisy in the morning from 7am and we didn’t manage to sleep properly. Also, the fire alarm rang twice early in the morning which made it impossible to rest after our trip. The ACT and the air condition was not working in the room and when we asked the receptionist to change she told us that we could do that the next day. I am really dissatisfied with their service as we should have been able to change room straight instead of having such a night of discomfort.
Stayed 3 nights in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Guest,Thank you for staying at the Mornington Kensington Hotel. We would like to apologise for any inconvenience during your stay. We try our best to make all guest comfortable while they staying with us. We hope you can accept our sincere apology and hope that you can give us another chance. Kind regards,

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chiara on 12 Nov 2023
Dear Bernard,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay with us. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, we could walk to the tube and hop on hop off buses. Food and shopping were close. I loved the comfortable bed and tub. Didn't like that we paid for breakfast and one morning they weren't open early enough to enjoy it. Breakfast was great the mornings we ate able to eat there.
Stayed 3 nights in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Leanna,Thank you for the high score. We glad that you enjoyed your stay with us. We have taken your comments on board and we will work to improve our service. We hope to see you again soon. Kind regards,

8/10 Good

Genesis

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Super close to the subway station so it's easy to get around. A lot of diing and store options close by too. The one thing I will note is that service at this place was eh... room service made the bed but that's about it. Never took any trash from the room or changed the sheets. It's also not fully staffed all the time so you need to ask reception if you want a drink from the bar. Really boutique style hotel...
Stayed 6 nights in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Genesis,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We apologise for the inconvenience. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely designed, very inviting and a cozy atmosphere, close to train station.
Stayed 2 nights in Oct 2023
Response from Chiara on 12 Nov 2023
Dear Marcela,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We are so glad to hear your had a great stay. We are looking forward to welcome you again soon. Kind regards,

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are small but all you need for a place to sleep. It was clean and nice enough for a place to spend the night. The location is awesome. But the air conditioning in the room had an error code every few hours - so sleeping at night the room got boiling hot and with 2 people in tiny room was a bit rough.
Stayed 3 nights in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Rebecca,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We apologise for the inconvenience. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

6/10 Okay

Paul

Liked: Cleanliness, staff & service
The room I occupied was extraordinarily small. There was no where to hang clothes or even fully open my suitcase. I would not want to stay here again
Stayed 6 nights in Sep 2023
Response from Front Office on 12 Nov 2023
Dear Paul,Thank you for sharing your feedback with us. We apologise for not meeting your expectations. We hope to see you again and we will spare no efforts to provide you a better experience. Kind regards,

8/10 Good

Rusudana

Stayed 1 night in Oct 2023
Response from Front Office on 12 Nov 2023
Dear Rusudana,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay here. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

2/10 Terrible

Holden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the displeasure of staying at the Mornington London Kensington, BW Premier Collection, and I cannot emphasize enough how disappointing this experience was. While the hotel has a good location, it was overshadowed by a slew of issues that made my stay far from enjoyable. First and foremost, the staff at this hotel left much to be desired. From the moment I arrived, they were consistently rude and unhelpful. It felt like I was an inconvenience to them rather than a paying guest. Their lack of courtesy and willingness to assist with even the simplest requests left a sour taste in my mouth. The housekeeping service at this hotel was nothing short of atrocious. My room was never properly cleaned during my stay. The linens were not changed, and the bathroom was left in a messy and unhygienic state. I couldn't help but wonder if they had forgotten about my room altogether. One of the most unpleasant aspects of my stay was the terrible smell in some of the rooms. It was as if the hotel had a persistent odor problem that they were unwilling or unable to address. This not only made my stay uncomfortable but also left me concerned about the overall cleanliness and maintenance of the property. While I appreciate the convenient location of the Mornington London Kensington, it was simply not enough to outweigh the multitude of issues I encountered during my stay. I would strongly advise anyone considering this hotel to think twice and explore other options in the area. T
Stayed 5 nights in Sep 2023
Response from Chiara on 12 Nov 2023
Dear Holden,We are sorry we didn't meet your expectations. I do apologise on behalf of the entire staff for your uncomfortable stay.Your feedback is extremely valuable to us, it helps us to improve. We care about our customers and if you give us a second chance we will spare no effort to provide you a superior experience.Kind regards,

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Chiara on 30 Sept 2023
Dear Jean,Thank you so much for taking the time to leave a review.I am happy to see that we met your expectations. I hope to see you again and offer you even a better experience. Kind regards,

10/10 Excellent

birgit

Stayed 1 night in Sep 2023
Response from Chiara on 30 Sept 2023
Dear Birgit,Thank you for your lovely review. I am happy to see that you had an excellent stay with us. I hope to see you again and give you even a better experience. Kind regards,

8/10 Good

Matias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Chiara on 23 Sept 2023
Dear Matias,Thank you for for leaving us a review. I am happy to see that we have met your expectations and you enjoyed staying with us. I hope to see you again. Kind regards,

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space, not ideal for giants
The stay was great, it is evident they have tried to squeeze in as many rooms as possible. When i first arrived i was given a room where the small bed was closed in by walls on the head, foot and side of the bed. As a 6 foot 7 individual i couldnt fit in the tiny bed they gave me, so they moved me to a room where the end of the bed was open for my feet to hang off of. Unfortunately in said room the ceiling wasnt high enough for me to stand in. I was happy with my service, it just isnt a place for giants.
Stayed 1 night in Sep 2023
Response from Chiara on 23 Sept 2023
Dear Aaron,We would like to apologise for the size of the room. The room size depends on the how the building was build. Please accept our sincere apology. Thank you for your feedback, I am glad you were happy with the customer service provided.Kind regards,

8/10 Good

Nicholas

Stayed 2 nights in Sep 2023
Response from Chiara on 23 Sept 2023
Dear Nicholas,Thank you for taking the time to leave us a review.We are looking forward to welcome you again soon.Kind regards,

4/10 Poor

Tushit

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Chiara on 23 Sept 2023
Dear Tushit,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible (and short) experience
Hotel was under construction, which we had not been told beforehand. Jackhammers in operation literally just outside our window on the ground floor. AC didn't work. The electrical circuit-breakers kept going off and we were told this was because we were using extension cords. We were told that no extension cords were allowed. There were no electrical outlets on the side of the room with the bed, so this was unworkable. If there are only outlets on one wall, you have to allow extension cord use. Common sense. Just one small wardrobe for all of our our clothes, with no closet. Rooms were new and clean, but dusty, probably from the construction work. When we told the front desk we had to leave and book another hotel, we were told we would be charged for that first night, even though we only stayed a total of 3 hours.
Stayed 5 nights in Jul 2023
Response from Chiara on 9 Sept 2023
Dear Guest,Thank you for taking the time to leave us a review.We are sorry we didn't meet your expectations.We informed all our customers about the refurbishment, and we offered free cancellation due to that.We hope we will see you again, in a perfect refurbished hotel.Warm regards,Chiara - Front Office Team Member

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from JB on 2 Sept 2023
Dear Edwina, Thank you so much for staying at the Mornington Kensington Hotel. We are very grateful for your excellent feedback. We are looking forward to welcome you again.

2/10 Terrible

Helen

Stayed 1 night in Aug 2023
Response from Chiara on 9 Sept 2023
Dear Helen, Thank you for taking the time to leave us a review.We are sorry we didn't meet your expectations.We encourage our guests to come to the reception during the stay if they are not happy. If any guest not satisfied with anything we try our best fix the problem straight away. We always value all guests comfort and happiness.Thank you so much for your feedback. We will all try our best to improve our service.Warm regards,Chiara - Front Office Team Member

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great but find a better hotel if you
Tried to cancel this reservation once the hotel informed us that there was renovations ongoing. Was advised renovations would be completed weeks before we arrived. First room we were placed in was so small could barely move, was also next to the construction office which was in full swing every morning at 7am. Full renovations were still underway. Leak in the roof of our first room, we were moved from the basement to the 3rd floor which was a little quieter and a tiny bit more Spacious. Sink in the bathroom was super small, this room had a water leak coming in through the light in the roof of the bathroom. All in all not up to the quality claimed
Stayed 7 nights in Aug 2023
Response from Thais on 22 Aug 2023
Dear Ryan, We apologise that you were misinformed about the nature of our renovations, which are now close to completion. It has saddened me to read that you was not satisfied with your stay. Unfortunately, due to our central London location, the rooms and amenities can feel smaller to some - but are relatively large compared to hotels around the area.Kind regards,Thais

6/10 Okay

Monica, Everett

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel has been renovated/new construction and it didn’t seem done. Our closet door had holes where a door handle should be for example. Check in was 2:00. One of the rooms still wasn’t ready at 4:00. There was a couch and chair in the little hall to the bathroom which you had to maneuver to get into the bathroom. No clue why they were there. We were told we weren’t allowed to use the balcony as it’s a suicide risk, yet there was furniture there.
Stayed 2 nights in Jul 2023
Response from Thais on 22 Aug 2023
Dear Monica, It has saddened me to read that you was not satisfied with your stay. We inform all our guests in advance of our renovations to avoid dissatisfaction, therefore I apologise if you did not see our message to you. Unfortunately we need to take some health and safety measures to protect our business - we apologise if this affected the quality of your stay. Kind regards, Thais - Front Office Team Member

6/10 Okay

Richard, Kidlington

Travelled with partner
Liked: Cleanliness, staff & service
It seems our room was newly renovated and there was still some building work going on outside the window. The toilet has some interesting features 1) no hooks for towels 2) no toilet roll holder 3) Very, very small sink that had no plug to stop water running out 4) a sink mixer tap that had to be turned through the cold (gushed out and soaked you) before getting warm. Interestingly no TV in the room which might put some people off?
Stayed 1 night in Aug 2023
Response from Thais on 22 Aug 2023
Dear Richard, Thank you for your review. We are sad to hear that you were not fully satisfied with your stay. We inform all our guests in advance of our renovations, and apologise if you did not see our message to you. We hope that you will give us a second chance, as these issues in the rooms have now largely been resolved, and renovations are nearing completion. Kind regards, Thais - Front Office Team Member

10/10 Excellent

Keith

Nice and renovated, close to the Underground
Great hotel, renovated. Room has AC unit, flat screen TV, modern shower and comfortable bed. Seconds from Earls Court tube station which takes you to/from LHR and to/from Central London with no connection. Staff very friendly, would definitely stay again
Stayed 3 nights in Jul 2023
Response from Thais on 22 Aug 2023
Dear Keith, We are happy to hear that you had enjoyed your recent stay with us. We really appreciate your feedback and hoping to see you soon again in the future to our Hotel! Kind regards, Thais - Front Office Team Member

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, amenities
The hotel is well located only a 3 minute walk to Earls Court underground and the surrounding shopping and eating area. The hotel is undergoing renovations and we found our room was incomplete in some ways including the lack of a door handle on the walk in closet, no towel rails or hooks in the bathroom, no soap tray or a shelf in the shower. The Airconditioning did not work in our room and there was wet paint on some of the door areas in narrow corridors leading to the room that had to be avoided. In saying this we found the room spacious and comfortable, the staff friendly and helpful and enjoyed our stay. I would have expected the rooms to be discounted bearing in mind the fact that we we’re staying in a construction site with lots of hammering and other construction work going on each day
Stayed 3 nights in Jul 2023
Response from Chiara on 23 Sept 2023
Dear Grant,Thank you for leaving us a review. Your feedback is important to us so we can provide a superior experience in the future. We hope to see you again in a newly refurbished hotel.Kind regards,

4/10 Poor

Kris

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was being refurbished , but if Im paying London ( Wimbledon week ) prices , I expect hot water in my shower , a TV and an ability to make a cup of tea.
Stayed 2 nights in Jul 2023

6/10 Okay

Justine

Travelled with partner
Liked: Cleanliness
Property was in a good, accessible location. Rooms were newly renovated. Only problem was the random alarm that went off at 5am. The wifi was very slow from our room
Stayed 5 nights in Jul 2023

6/10 Okay

jeremy

Travelled with family
Liked: Cleanliness, staff & service
Promised more than it delivered
A little disappointed. Renovation work not all complete, so things missing in room (ie second bedside table) - a bit rough round the edges for a refurb and then no hot water for showers in the morning. These are basics and that is what we remember. That said, beds were comfortable and staff lovely...just expected more for price we paid.
Stayed 2 nights in Jul 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

James, Wirral

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ify
Hotel not quite ready for guests as renovations are still underway.
Stayed 4 nights in Jul 2023

6/10 Okay

Mel

Stayed 1 night in Jul 2023

4/10 Poor

marie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can I firstly say the staff were really good, however this property should not have opened yet, the refurbishments are not complete. All air conditioning is not working, our room had no TV, not even any hangers in the wardrobe, and we were told breakfast will be in the hotel opposite.(Mum struggles with her mobility so this was not an easy thing due to the large steps in and out of both properties) There were workmen all over, asking to get into rooms and told they couldn't as they were occupied. The lift is the smallest I have ever seen, so my mum and our 2 small cases went in the lift and I climbed the 12 flights of stairs to our room. This hotel is not great for people with poor mobility, it needs hand rails adding, and the steps up to the entrance would be difficult for elderly customers. The rooms on the 4th floor are tiny not sure about the rest of the hotel but I wouldn't book back here once it is ready due the room size. Oh and most importantly it has changed its name, so don't go trying to find the Boltons as that is no longer what it is called! I don't know why I wrote down the street number but it was a good job I had or we would never have found it, met some lost Americans on the street also trying to find it. Can't believe we were not informed of name change. Hotel did agree to cancel our booking - we left.
Stayed 2 nights in Jul 2023
Response from jb on 3 Sept 2023
Dear Marie, We are sincerely apologise for the condition of our hotel. Thank you so much for your feedback and we are working towards to improve our service. We can now gladly say we have finished refurbishment in all rooms and just doing the last touches around the hotel. We hope that you can give as another chance. Kind regards, Jazzy Front House Supervisor

2/10 Terrible

Md

Stayed 1 night in Jun 2023