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Reviews of Roland House Apartments

3.5 out of 5
Roland House Apartments
121 Old Brompton Rd, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 150 reviews" "
Rating 8 - Good. 65 out of 150 reviews" "
Rating 6 - Okay. 20 out of 150 reviews" "
Rating 4 - Poor. 14 out of 150 reviews" "
Rating 2 - Terrible. 9 out of 150 reviews" "

7.6/10

Cleanliness

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Stayed 6 nights in Jan 2024
Response from RHA on 17 Jan 2024
Dear Grace,Thanks for your review and hope to see you again on your next visit to London.Kind regards,Roland House Apartments

8/10 Good

NICOLO CARLO

Liked: Cleanliness, property conditions & facilities
The location is excellent and the property is clean, its a pity that wi-fi for all the stay did not work properly
Stayed 5 nights in Jan 2024
Response from RHA on 17 Jan 2024
Dear Nicolo,Sorry to hear of the wifi issue. We are in touch with the provider so that they can look into it. I hope this will not deteriorate you from staying with us again.Kind regards,Roland House Apartments.

4/10 Poor

Mshal

Stayed 1 night in Jan 2024
Response from RHA on 9 Jan 2024
Dear Mshal,Thank you for your review, i hope your next visit will be better.Kind regards,Roland House Apartments

8/10 Good

Nick

Disliked: Property conditions & facilities
Reasonable lower cost option. Functional but old.
Stayed 3 nights in Dec 2023
Response from RHA on 5 Jan 2024
Dear Nick,Thank you for your review.Kind regards,Roland House Apartments

10/10 Excellent

KATERYNA

Travelled with family
Liked: Amenities, property conditions & facilities
Great location to explore london if you're on a budget. Not a luxury hotel, but the staff are amazing, and the location is great!
Response from RHA on 21 Dec 2023
Dear Kateryna,Thanks for the review. Hope to see you again at Roland House Apartments.Kind regards,Reception

4/10 Poor

RAED, Amman

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and public areas are not clean and not tidy.
Stayed 1 night in Dec 2023
Response from RHA on 8 Dec 2023
Dear Raed,We are sorry to hear that you were not happy with the cleanliness of the place. I hope the next visit you fine it better.Kind regards,Roland House Apartments

8/10 Good

ADAM

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from RHA on 8 Dec 2023
Dear Adam,Thanks, for your review and hope to see you back.Kind regards,Roland House Apartments

6/10 Okay

Chris

Stayed 2 nights in Dec 2023
Response from RHA on 8 Dec 2023
Dear Chris,Thank you for the review. I hope your next visit will be better.Kind regards,Roland House Apartment

8/10 Good

Sigrid

Stayed 3 nights in Nov 2023
Response from RHA on 20 Dec 2023
Dear Sigrid,Thanks for the review. Hope to see you again.Kind regards,Roland House Apartments

4/10 Poor

Constantinos

Travelled with partner
Disliked: Cleanliness, amenities
Nice small apartment however was not cleaned to a good standard. The apartment did have a distinct smell which was not pleasant. We had to open the windows to air it out. Also there was a foot mark on the wall and there were ants on the floor.
Stayed 1 night in Nov 2023
Response from RHA on 13 Nov 2023
Dear Constantinos,We are very sorry to hear that the room was not in a good standard. We have a 24 reception team and they could have helped you out had you reported the matter to them. Kind regards,Roland House Apartments

8/10 Good

Mikhail

Stayed 5 nights in Oct 2023
Response from RHA on 3 Nov 2023
Dear Mikhail,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great apartments spotlessly clean and a great neighborhood if you love Chelsea great layout. Some of the staff don't seem to be too happy
Stayed 7 nights in Oct 2023
Response from RHA on 30 Oct 2023
Dear John,Thank for you review and we hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Lisbet

Stayed 1 night in Oct 2023
Response from RHA on 11 Oct 2023
Dear Lisbet,Thank you for your review and I hope to see you again.Kind regards,Roland House Apartments

8/10 Good

Domenico

Stayed 8 nights in Sep 2023
Response from RHA on 6 Oct 2023
Dear Domenico,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, amenities
Close to area that I needed for work and close to Gloucester Road tube station for travel.
Stayed 2 nights in Sep 2023
Response from RHA on 28 Sept 2023
Dera Julian,Thanks for the review and hope to see you soon.Kind regards,Roland House Apartments

8/10 Good

Ayumi

Stayed 1 night in Sep 2023
Response from RHA on 26 Sept 2023
Dear Ayumi,Thank you for your review. We hope to see you again in the coming future.Kind regards,Roland House Apartments

8/10 Good

John, Burien

Liked: Cleanliness, amenities, property conditions & facilities
Generally it was a very nice place to stay. It's size was good and it had a little kitchen which makes eating and drinking easier. My only complaint was that there wasn't a vanity in the bathroom.
Stayed 4 nights in Sep 2023
Response from RHA on 18 Sept 2023
Dear John,Thank you for your review, unfortunately we do not have a vanity unit but a normal sink. Kind regards,Roland House Apartments

10/10 Excellent

Louise

Stayed 4 nights in Sep 2023
Response from RHA on 6 Oct 2023
Dear Louise,Thanks for your review and hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Eric

Stayed 2 nights in Sep 2023
Response from RHA on 15 Sept 2023
Dear Eric,I am glad that you enjoyed your stay at Roland House Apartment. Kind regards,Roland House Apartments

8/10 Good

Louise

Liked: Cleanliness, amenities, property conditions & facilities
<3
Stayed 1 night in Aug 2023
Response from RHA on 1 Sept 2023
Dear Louise,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments.

8/10 Good

Agnieszka

Travelled with family
Liked: Room comfort
I recommend staying there
Very good location close to Gloucester Road Underground, Tesco, cafes, Natural History Museum, Hyde Park nearby. Friendly staff at reception. Not so much clean though but for a few days it's more than perfect.
Stayed 6 nights in Aug 2023
Response from RHA on 9 Aug 2023
Dear Agnieszka,Thank you for your review and I hope your nexy stay with us will be better.Kind regards,Roland House Apartments

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good and convenient location
Stayed 4 nights in Aug 2023
Response from RHA on 7 Aug 2023
Dear Peter,Thanks for the review and I hope to see you again on your next visit.Kind regards,Roland House Apartments

6/10 Okay

Isabel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Workers were not very friendly or helpful, and the rooms are quite barebones. Also we noticed that the room itself was not very clean when we got there (stains on walls)
Stayed 8 nights in Jul 2023
Response from RHA on 17 Jul 2023
Dear Isabel,Sorry to hear that your stay with us was not as you had expected it to be. It would have been best to report upon check in your issues so that another apartment could have been shown to you.Kind regards,Roland House Apartment

10/10 Excellent

Mary Ellen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Roland House is under a half mile from 2 tube stops, which made it very easy to travel around and get to and from the airport. The proprietors were very accommodating in allowing us to check in early after flying all night. The kitchen facilities really helped us out in storing breakfast food and drinks. Fabulous water pressure in the shower too and comfy bed. Overall very quiet and laid back.
Stayed 6 nights in Jun 2023
Response from RHA on 7 Jul 2023
Dear Mary,Good to know that your stay with us was excellent. Hope to see you again on your next visit to London.Kind regards,Roland House Apartments.

8/10 Good

Lisa

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from RHA on 5 Jul 2023
Dear Lisa,I assume your stay with us was good and we hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was to hot fan in room didn’t work that’s the only issue we had, staff friendly and helpful easy walk to shops
Stayed 2 nights in Jun 2023
Response from RHA on 3 Jul 2023
Dear Louise,Sorry to hear the fan did not work, our staff are always willing to help in situations like this. Hope your next visit with us will be better.Kind regards,Roland House Apartments.

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not very helpful when trying to check in, me leeway with time. We booked 3 rooms and asked for a little help with 1 room to put our belongings safely but we’re told no, we were going to a festival that started at 14.00 and we were not able to leave to check in but were still told no…. Instead we had to keep our bags in an unlocked room and go to our festival worrying about our belongings, we then booked in at around 23.30 which is not ideal when you are tired. The rooms were great though and clean.
Stayed 1 night in Jun 2023
Response from RHA on 3 Jul 2023
Dear Claire,Check in time is at 3pm and if rooms are ready we can offer them to you. We offer to store luggage to all guest near reception so that it can be viewed by the receptionist on duty. Please note that this is an apartment building and not an hotel.Kind regards,Roland House Apartments

6/10 Okay

Alex

Disliked: Room comfort
Mattress is made of concrete.
I liked the Apartment very much, I often stay over in London if I go to Concert. I even commented that If I had to work away I would like to stay somewhere like this apartment. But the mattress was rock solid and so uncomfortable, I could not sleep, so I went to the sofa that I discovered was a Sofa bed, this was as equally as uncomfortable, I spent the next day in pain.
Stayed 1 night in Jun 2023
Response from RHA on 3 Jul 2023
Dear Alex,Sorry to hear that the mattress was not good and thank you for informing us. I have asked the housekeeping to look into it now.Kind regards,Roland House Apartments

6/10 Okay

Kevin

Stayed 5 nights in Jun 2023
Response from RHA on 3 Jul 2023
Dear Kevin,I hope your stay with us went well as I did not see any comments.Kind regards,Roland House Apartments.

8/10 Good

jackie

Stayed 1 night in Jun 2023
Response from RHA on 20 Jul 2023
Dear Jackie,Thanks for the review and hope to see you again on your next visit here.Kind regards,Roland House Apartments

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from RHA on 29 Jun 2023
Dear Susan,Great to know that you enjoyed your trip to Londan. Hope to see you again on the coming future.Kind regards,Roland House Apartments.

10/10 Excellent

Aim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and great location
Stayed 6 nights in Jun 2023
Response from RHA on 27 Jun 2023
Dear Aim,Very good to know that your trip to London was excellent. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

10/10 Excellent

Claire

Stayed 2 nights in Jun 2023
Response from RHA on 27 Jun 2023
Dear Claire,Pleased to know that your trip to London was very good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 Good

Ben

Stayed 1 night in Jun 2023
Response from RHA on 27 Jun 2023
Dear Ben,Nice to know that your trip to London was good. Hope to see you again on your next visit.Kind regards,Roland House Apartments.

8/10 Good

Helga

Travelled with family
Liked: Cleanliness
Good friendly staff.Accomodation is in a good location, bus stop outside for going into central areas.We had the 2 bedroom apartment which was basic but had everything we needed and was clean throughout.Would stay here again.
Stayed 1 night in Jun 2023
Response from RHA on 16 Jun 2023
Dear Helga,I an happy that you like our service and you are welcome again.Kind regards,Roland House Apartments

4/10 Poor

Karen

Business traveller
Disliked: Amenities, property conditions & facilities
For the price this place was ok, but it was pretty run down. The fan didn't work, there was exposed earthing wires behind the sink, the metal bathroom shelves were rusty, there was a stain on the sofa. It was pretty clean though, and for the area you probably won't get much better unless you significantly up your budget.
Stayed 3 nights in Jun 2023
Response from RHA on 15 Jun 2023
Dear Karen,Sorry to hear that the studio apartment was not up to your expectation. Kind regards,Roland House Apartments

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, room comfort
avoid!
Avoid....this place is a dump. The bed was so uncomfortable, mattress is clearly old and needs replacing. The floors make huge noise so all night all you could here was people moving about....its the worst place i've stayed in years!
Stayed 1 night in Jun 2023
Response from RHA on 8 Jun 2023
Dear Adam,Sorry to hear that your stay with us was uncomfortable in the studio apartment. We could have changed your apartment had you inform us about it during your stay.Kind regards,Roland House Apartments

10/10 Excellent

Faye

Stayed 2 nights in Jun 2023
Response from RHA on 9 Jun 2023
Dear Faye,I am happy that your stay was excellent and we hope to see you on your next visit.Kind regards,Roland House Apartments

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Good place to stay, well located
Property was clean and provided all we needed and better than average hotel room Comfortable. Cooking facilities were basic (we didn't need). Room very spacious, good bath with rain shower. Nearby many good restaurants, pubs, café etc, so it was well located and away from traffic noise often encompassed in hotels facing a mian street.
Stayed 2 nights in May 2023
Response from RHA on 26 May 2023
Dear Derek,Thank you for your comment and It seem you really enjoyed your stay. We hope to see you again on your next visit here.Kind regards,Roland House Apartments

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from RHA on 26 May 2023
Dear Peter,I am sure your overall stay was good and hope to see you again.Kind regards.Roland House Apartments

10/10 Excellent

Bruce

Stayed 1 night in May 2023
Response from RHA on 14 Jun 2023
Dear Bruce,I am glad that you enjoyed your stay and we hope on your next visit you will stay with us again.Kind regards,Roland House Apartments

2/10 Terrible

Bob

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from RHA on 22 May 2023
Dear Bob,I am sorry that your stay was not as you expected. Unfortunately there are not comments so really do not know what went wrong.Kind regards,Roland House Apartments

10/10 Excellent

Tariq

Travelled with group
Liked: Amenities, property conditions & facilities
Very cool
Stayed 2 nights in May 2023
Response from RHA on 22 May 2023
Dear Tariq,I an glad your enjoyed your stay. Hope to see you again.Kind regards,Roland House Apartments

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location in a nice neighborhood, with the Underground only 4 blocks away. There are also a few good dining options within walking distance. Two things I did not like: There were loud people walking by at all hours of the night, every night, and they provide bath towels, but not any wash cloths. I would stay here again.
Stayed 3 nights in May 2023
Response from RHA on 22 May 2023
Dear Wendy,Sorry to hear that you were disturbed by the people in the night. It nice to know that you will stay here again and I hope this time things will be better.Kind regards,Roland House Apartments.

10/10 Excellent

Victoria

Stayed 5 nights in May 2023
Response from RHA on 2 Jun 2023
Dear Victoria,Thank you for your review and we hope to see you again.Kind regards,Roland House Apartments.

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Very GOOD VALUE for Money. Great Stay.
Property maintained very well. Very clean . Staff quite professional and customer oriented. Location is excellent for local/public transport. Very convenient to underground (District, Circle and Picadilly Lines) as well as bus routes C1 and 430.
Stayed 5 nights in Apr 2023
Response from RHA on 3 May 2023
Dear Richard,Thank you for your review and hope to see you again.Kind regards,Roland House Apartments

8/10 Good

sean

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2023
Response from RHA on 3 May 2023
Dear Sean,Hope to see you again if you have any future plans to be in South Kensington.Kind regards,Roland House Apartments

6/10 Okay

Michele

Stayed 4 nights in Apr 2023
Response from RHA on 25 Apr 2023
Dear Michele,Sorry but I did not get your comments. Kind regards,Roland House Apartments

4/10 Poor

Louise

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
What is really annoyed me about the stay is that the reception staff refused to let any visitors into the property. They said if they’re ñame Kent on the booking they can’t enter, despite the sign at reception saying other wise. Really annoyed me. What’s also annoying, is the lack of utilities in the kitchen area. No washing liquid ir anything to clean up the area, as well as 2 knives and 1 fork??
Stayed 4 nights in Apr 2023
Response from RHA on 25 Apr 2023
Dear Louise,Due to security reasons the visitors should give the correct name and apartment they are going to. We may also ask for their ID. We do not provide any washing up liquid. As for the cutlery we do have spare ones and if asked we could have provided it to you.Kind regards,Roland House Apartments.

8/10 Good

M

Business traveller
Liked: Cleanliness
Lovely area, nice enough stay
Stayed 2 nights in Apr 2023
Response from RHA on 21 Apr 2023
Dear M,Thanks for the review and hope to see you soon back at Roland house.Kind regards,Roland House Apartments.