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Reviews of Stratford Hotel

3 out of 5
Stratford Hotel
Romford Road, 43, London, England

Reviews

5.0
Rating 10 - Excellent. 2 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 13 out of 38 reviews" "
Rating 4 - Poor. 8 out of 38 reviews" "
Rating 2 - Terrible. 10 out of 38 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the bed the mattress was terribly soft, the wires too much noise, and my back murdered me the next day, I don't know why expedia works with rooms Like this
Stayed 2 nights in Dec 2019
Response from Adiya on 4 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Adiya!

10/10 Excellent

Bernarda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ammy on 5 Dec 2019
Hey, Bernarda, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Isnt an hotel, terrible staff and organisation. I womt never come back. Lucky for the "hotel" that is near a train station.
Stayed 3 nights in Nov 2019
Response from Ammy on 20 Nov 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2017
Response from Ammy on 25 Oct 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service and room condition. Will not come again. Not recommended.
Stayed 1 night in Oct 2019
Response from Ammy on 24 Oct 2019
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The Stratford Hotel
Very friendly and helpful staff. The room was very small but very clean. The bathroom tap was extremely lose and the bed mattress was smaller than the bed base. Ideal for 1 person but for 2 people sharing it wasn't that comfortable, but we still slept ok. Overall for the price we paid we will definitely use them again for a 1 night stay.
Stayed 1 night in Oct 2019
Response from Ammy on 15 Oct 2019
Hey, Donna! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

6/10 Okay

Davina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The location is pretty good and the staff were helpful and welcoming. I would have had a good stay had it not been for the incredibly noisy fellow residents. The walls are very thin and I got no sleep before an important exam because people were running up and down the stairs and shouting through the night. The very thin walls meant I could hear the bed springs from a neighbouring room and a couple clearly going at it, also lots of door slamming.
Stayed 1 night in Sep 2019
Response from Ammy on 23 Sept 2019
Hi,Davina! We are extremely sorry to note that your stay with us has not been up to the mark, we will surely work on this in order to provide you with a pleasant experience on your next stay. Regards, Ammy.

6/10 Okay

Aarti

Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from Barbara on 28 Aug 2019
Hi, Aarti! We're sad to see that you're not satisfied with our services. Be assured, we'll strive day and night to ensure a comfortable stay in the future. Regards, Barbara

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice and clean rooms, helpful staff. I certainly will go back if I need to.
Stayed 1 night in Aug 2019
Response from Ammy on 21 Aug 2019
Hey Abdullah, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from VK on 6 Jun 2019
Dear Guest, Thank you

6/10 Okay

Verified traveller

Travelled with partner
There was nothing to like.. score neutral! room was very basic , decor was unprofessional. Shower was clean , water hot . Bed linen clean towels too, matttress marked badly, no protective covering on .. pillows of poor quality... view from room, old beds n mattress... very quiet area . Too expensive for area and rating .
Stayed 1 night in Jun 2019
Response from VK on 6 Jun 2019
Dear Guest, Thank you for your feedback

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Mould in the showers. The Room stunk. Outside window was a leaking water drainage pipe.
Stayed 1 night in May 2019
Response from VK on 6 Jun 2019
Thank you for your feedback.

6/10 Okay

Roxanne

Liked: Room comfort
Disliked: Cleanliness, staff & service
Went to stay over the weekend with my boyfriend. Taken an while for check in. Couldn't found My details on the computer. Custom service skills wasn't great. Overall room was cleaned with fresh bedding so happy with that. needed an print had an few marks on the walls. Wasn't bad place to stay. Bed was okay.
Stayed 2 nights in May 2019
Response from VK on 21 May 2019
Dear Roxanne, Thank you for your time to review our property. We are sorry for the slow checking, we hope next time will be much easier thanks to our new computer system. Kind regards, Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was quiet.. bed was comfortable. food places close by.
Stayed 3 nights in May 2019
Response from VK on 13 May 2019
Dear Guest, Thank you

2/10 Terrible

Miss

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful awful awful
Stayed 2 nights in Feb 2019
Response from VK on 27 Feb 2019
Dear Guest, Thank you for taking time to review our property. We are sorry, for your unpleasant stay. Kind regards, Hotel Staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from VK on 20 Feb 2019
Dear Guest, Thank you

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from VK on 1 Apr 2019
Dear guest, Thank you for taking your time to review our property, we hope soon we will make changes in our hotel. Kind regards, Stratford Hotel Team

2/10 Terrible

Naz, Newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is advertised as a hotel, but not really a hotel. The reception staff was the most unfriendly and unhelpful person i ever met. The room toilet was not cleaned and was blocked with human mess. Reluctantly, i was given a family room and rudely told to only to use one bed. The shower and room furniture werea joke. Broken and not working properly. The horror hit me when water leaked into my bed from the ceiling and the Manager refused to come out to sort things out or provide me with an alternative room. "We cant refund you as you booked with Expedia ", was the answer when i asked for a refund for the disgusting service provided. I hope Expedia will sort this out and give my money back
Stayed 3 nights in Nov 2018
Response from VK on 7 Jan 2019
Dear Naz, We are really sorry to heard that;

4/10 Poor

Nic

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room was in the basement. Had a tiny windown with no curtain. Room was stuffy. Bed uncomfortable with broken springs. Unable to use shower as either boiling hot or cold - very small shower and toilet room. Toilet seat was broken.
Stayed 1 night in Dec 2018
Response from VK on 11 Dec 2018
Dear Nic, We are sorry for your unpleasant stay at our hotel. Thank you for your comments, kind regard,

6/10 Okay

Verified traveller

Stayed 8 nights in Nov 2018
Response from VK on 10 Dec 2018
Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on 8 Feb 2020
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à Londres en couple
L’hôtel est vraiment sympa, les gens de l’accueil ont été super L’hôtel est à proximité des transports en commun (bus,metro) et d’un centre commercial.
Stayed 3 nights in Dec 2019

6/10 Okay

Paw

Travelled with group
Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Ammy on 22 Nov 2019
Hi, Paw! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Experience
For the prize the hotel was fine and the employees were always nice! Though the hotel walls were really thin and you could hear everything that was going on! I booked a 2 man room and i dont see how we could have ever been two at that room
Stayed 10 nights in Sep 2019
Response from Barbara on 10 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Barbara

4/10 Poor

CHRISTIAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Odeurs désagréables dans la salle de bain. Pas possible de se doucher avec une telle odeur. Confort rudimentaire A déconseiller
Stayed 1 night in Sep 2019
Response from Ammy on 19 Sept 2019
Bonjour, nous regrettons les problèmes que vous avez rencontrés. Ne vous inquiétez pas, ces commentaires ont été transmis à notre équipe concernée et les mesures nécessaires seront prises pour éviter de tels problèmes à l'avenir. Au plaisir de vous accueillir avec une expérience extraordinaire bientôt. Cordialement, Ammy.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
シャワールームとトイレが非常に狭かったことと部屋の鍵が不安であった。
Stayed 4 nights in Sep 2019
Response from Ammy on 19 Sept 2019
Sorry for the hassle you faced. We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ammy.

2/10 Terrible

Verified traveller

Stayed 4 nights in Sep 2019
Response from Ammy on 13 Sept 2019
Sincere Apologies, we’re highly disappointed to see that ours’ is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued s are delighted. Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from Ammy on 11 Jul 2019
Thanks for rating us! We hope to welcome you again soon. Have a nice day :) Regards, Ammy

4/10 Poor

maria lourdes

Disliked: Cleanliness, property conditions & facilities
Hotelucho pasable.
Se escuchan todos los ruidos, el baño con humedades. Es lo q hay en el centro de londres por ese dinero. Los recepcionistas muy amables
Stayed 5 nights in Jun 2019
Response from VK on 17 Jun 2019
Dear Maria, Thank you

2/10 Terrible

Basile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas s'interrupteurs, mauvais accueil, rapport qualité prix douteux, prix trop élevé par rapport à ce machin, trop exigu et sale, lits peu confortables, bref je n'y viendrai plus et je ne le recommanderais pzs
Stayed 1 night in Jun 2019
Response from VK on 11 Jun 2019
Dear Basile, Thank you for staying with us

6/10 Okay

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Velg noe annet.
Her hadde de plukket det absolutt beste til bildene! Knøttlite rom, harde puter, bånn gass på varmen og ei vannkran som såvidt hang fast i vasken. Ei trapp opp fra resepsjonen som var på bredde med kofferten. Bor ikke her igjen.
Stayed 1 night in Apr 2019
Response from VK on 1 May 2019
Dear Rachel, thank you for your feedback

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from VK on 1 May 2019
Dear Guest, Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with partner
Rengøring, manglende lys, dårlig seng, dobbelt dyne
Stayed 4 nights in Apr 2019
Response from VK on 1 May 2019
Dear Guest, Thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Det var simpelthen det dårligste “hotel” jeg nogensinde har været på! Det ser meget bedere ud på billederne. Det her hotel burde ikke havde nogle stjerner. Værelset var i virkeligt dårlig stand og det var sindssygt lydt. Vi kunne høre alt hvad folk sagde i gangen og på værelserne. En forfærdelig oplevelse. Lad være med at spild jeres penge.
Stayed 2 nights in Mar 2019
Response from VK on 30 Apr 2019
Kære gæst, Vi er ked af at høre det fra dig, men vi vil tage ombord alle dine kommentarer til fremtidige forbedringer. din biograf Stratford Hotel Team

6/10 Okay

Frank

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from VK on 4 Mar 2019
Dear Frank, Thank you very much for taking time to review our property. Kind regards, Stratford Hotel Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Voor een korte trip prima en goedkoop. Wel aardig wat verbeterpunten maar daar is de prijs ook naar. Dichtbij London Stadium en groot winkelcentrum(westfield/stratford) voor ons voetbalwedstrijden tripje prima
Stayed 2 nights in Feb 2019
Response from VK on 26 Feb 2019
Thank you

4/10 Poor

Céline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Médiocre très déçue
Chambre très petite , aucune resemblance avec les photos du site. Pas de protège matelas, le matelas est posé sur un socle en bois de palette qui sert de sommier. Vue sur un mur. Salle de bain très petite et sale. Une bouilloire très entartrée. Bref je déconseille.
Stayed 2 nights in Dec 2018
Response from VK on 10 Dec 2018
Dear Celine, We are sorry for your unpleasant stay in our hotel. Thank you for your comments, we will share those comments with our staff.

2/10 Terrible

Colin, Schweiz

Disliked: Cleanliness, staff & service, property conditions & facilities
Kein gutes Hotel Im Badezimmer hat es Schimmel an den Wänden. Das toilette ist nicht richttig verankert. Sehr hellhörige Zimmer (Altes Haus)
Stayed 2 nights in Nov 2018
Response from VK on 21 Nov 2018
Dear Colin, Es tut uns leid, dass Sie unglücklich waren. Wir werden hart daran arbeiten, das Problem zu beheben, das bei Ihnen aufgetreten ist. Danke, dass Sie uns wissen lassen.