Executive Apartment, 3 Bedrooms, Concierge Service | In-room dining
Check availability

Reviews of The New London Carlton Hotel & Service Apartments

3 out of 5
The New London Carlton Hotel & Service Apartments
120 Maida Vale, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 305 reviews" "
Rating 8 - Good. 127 out of 305 reviews" "
Rating 6 - Okay. 73 out of 305 reviews" "
Rating 4 - Poor. 31 out of 305 reviews" "
Rating 2 - Terrible. 19 out of 305 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Liked: Room comfort
Unfortunately I had to cut my stay short because of the dreaded virus . Room was great
Stayed 2 nights in Mar 2020
Response from MJ on 24 Apr 2020
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nine
Always good
Stayed 1 night in Mar 2020
Response from TNLC on 23 Mar 2020
Thank you for your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Great staff, comfy and affordable
Stayed 1 night in Mar 2020
Response from TLNC on 16 Mar 2020
Thank you for your sincere feed back, we are delighted that you enjoyed your stay with us. Best wishes

6/10 Okay

Vanessa and Sherwyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay, but not happy with luggage collection
We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.
Stayed 1 night in Feb 2020
Response from MJ on 4 Mar 2020
Thank you for choosing our hotel and reporting the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 2 nights in Feb 2020
Response from MJ on 27 Feb 2020
Thank you for such a nice comment. We are glad you like it.

6/10 Okay

Naheed Atiq

Disliked: Cleanliness, staff & service
7 day stay
Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.
Stayed 6 nights in Jan 2020
Response from MJ on 23 Feb 2020
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Sadia

Liked: Room comfort
Stayed 1 night in Feb 2020
Response from MJ on 20 Feb 2020
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.
Stayed 1 night in Jan 2020
Response from MJ on 4 Jan 2020
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Missed Opportunity
This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.
Stayed 1 night in Dec 2019
Response from mj on 31 Dec 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon.

8/10 Good

HATIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Stayed 2 nights in Dec 2019
Response from MJ on 8 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location was great for me. Staff are very helpful and friendly.
Stayed 2 nights in Nov 2019
Response from MJ on 21 Nov 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

4/10 Poor

Alexander

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from MJ on 5 Nov 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.
Stayed 1 night in Oct 2019
Response from MJ on 19 Oct 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon.

8/10 Good

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.
Stayed 4 nights in Oct 2019
Response from TNLC on 13 Oct 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser
Stayed 3 nights in Sep 2019
Response from TNLC on 2 Oct 2019
Thank you for choosing our hotel . Your feedback is much valued as it gives us great opportunity to constantly improve our services.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from MJ on 24 Sept 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

6/10 Okay

Simon

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.
Stayed 1 night in Jul 2019
Response from TNLCH on 29 Jul 2019
Thank you for choosing our hotel and reporting all the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services.

4/10 Poor

Haavard

Disliked: Cleanliness, property conditions & facilities, room comfort
Really, really bad hotel. Stay away from this.
I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.
Stayed 4 nights in Jul 2019
Response from TNLCH on 18 Jul 2019
Thank you for choosing our hotel and reporting all the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services.

4/10 Poor

Charlie, Cornwall

Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.
Stayed 1 night in Jul 2019
Response from TNLCH on 17 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Fia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, it was well equipped. The staff were very pleasant.
Stayed 1 night in Jul 2019
Response from TNLCH on 15 Jul 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.
Stayed 1 night in Jun 2019
Response from Marlon on 23 Jun 2019
Thank you for choosing our hotel and reporting all the disturbing issues with your booking,As you may understand these mistakes happen once in a while ,many apologise for the inconvenience cause.We hope the hotel you were transferred to was comfortable.Your feedback is much valued as it gives us great opportunity to constantly improve our services. We hope you will decide to book with us again as you have done in the past.looking forward to serving you again.

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Needs refurb
Annoyingly. Had to leave £100 deposit as no photo ID as not told I’d need it. Have to wait up to 10 days for return??? Nice bed but bit shabby. Near tube.
Stayed 2 nights in Jun 2019
Response from TNLCH on 24 Jun 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and spacious room
Efficient and friendly check-in. Room clean and well appointed. Slight signs of wear but good quality linen and a comfortable bed ensured a pleasant night. Complimentary breakfast was a limited offering, but the coffee was good
Stayed 1 night in May 2019
Response from TNLCH on 27 May 2019
thank you for your feedback

8/10 Good

John, Manchester

Liked: Cleanliness, staff & service
Service great. Shower in room 15 could do with a revamp. Good location, reasonable cost, although full breakfast should be included, gather than at extra cost. Will use again. Thanks
Stayed 1 night in May 2019
Response from TNLCH on 28 May 2019
thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from TNLCH on 30 Apr 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon.

6/10 Okay

Karina

Disliked: Staff & service, amenities, property conditions & facilities
Hmm... price was good, but it was pretty tiny and not very clean.... staff wasn’t available at all, never even at the front desk. Phone in room didn’t work. Bed was really springy and uncomfortable. But I guess you get what you pay for?? Will not be staying there again, but fine place to stay if u have zero expectations and just need a place to crash for the night.
Stayed 1 night in Apr 2019
Response from TNLCH on 30 Apr 2019
Thank you for choosing our hotel and reporting all the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services. We hope you will decide to book with us again..

6/10 Okay

Enzo

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from TNLCH on 20 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely space. A little confusion regarding the breakfast not being ordered the night before, but otherwise it was a lovely stay.
Stayed 1 night in Mar 2019
Response from TNLCH on 28 Mar 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon

8/10 Good

Arturo

Liked: Staff & service
Ok hotel considering the prizing in the city.
Friendly staff, conditions in the Room and in the bathroom typical ”English ”. To paint some parts is not so terrible expensive.
Stayed 3 nights in Mar 2019
Response from TNLCH on 25 Mar 2019
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, felt safe and lots of shops and service a short walk away. Property in state of disrepair; modern facilities but not maintained
Stayed 5 nights in Mar 2019
Response from TNLCH on 14 Mar 2019
Thank You for choosing our hotel and providing detailed feedback. Your opinion is much valued.

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Comfortable hotel for the price
This was a business trip and the hotel was close to the venue. Some key points for me are: 1) The room I chose was a 'luxury double' and although clean and spacious, I would not call it luxury (certainly not if comparing to other hotels). It was quiet, but needs updating. Also, there was a surprising lack of Free-view channels - only the very basic ones. 2) There were only two coat hangers. 3) There is no restaurant other than for breakfast. There are a few nice ones in the area just a few minutes walk. 4) Breakfast was disappointing. There appeared to be only one person serving. The toast I ordered had been introduced to the toaster but had not engaged in a meaningful relationship. There was no milk jug for my tea and the chairs were not conducive for sitting at a table to eat from. My order was never taken and I had to leave without a cooked breakfast as I had to get to a meeting. 5) Staff were friendly and booked me a taxi with no fuss. 6) The service score I have given is based only on breakfast. All other staff requirements were fine.
Stayed 1 night in Mar 2019
Response from TNLCH on 14 Mar 2019
Thank You for choosing our hotel and providing detailed feedback. Your opinion is much valued.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
This hotel is situated in an excellent location for visits to London. The bedroom was lovely and spacious, the bathroom could definitely use some attention , the shower was quite disgusting with black mould, it certainly put me off having a shower, it really needs a refit on the bathrooms. Quite dated now , needs modernising.
Stayed 2 nights in Feb 2019
Response from TNLCH on 28 Feb 2019
Thank you for choosing our hotel and reporting all the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services. We hope you will decide to book with us again..

6/10 Okay

Greg

Disliked: Cleanliness, property conditions & facilities
It absolutely stunk of stale smoke
Stayed 2 nights in Feb 2019
Response from TNLCH on 27 Feb 2019
Thank you for choosing our hotel and reporting all the disturbing issues that occurred during your stay- many apologise for inconveniences. Your feedback is much valued as it gives us great opportunity to constantly improve our services. We hope you will decide to book with us again

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019
Response from TNLCH on 29 Jan 2019
Thank You for leaving such a positive comment. Hoping to seeing you again.

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities
Descasting
Old hotel, not worth the money I paid. I waited in the lobby for 20 minutes to do a no-nonsense check because the guy at the reception desk was on the phone. Breakfast is neglected and I sent a lot of staff complaints that I was ordering a dish that takes a lot of time to prepare. In the end you did a check out . I ran a toilet in the lobby and it turns out that there are no toilets there, and they said they have nothing to do for me to find a solution myself, I suffered very much and do not want to hear or visit this place again
Stayed 2 nights in Dec 2018
Response from TNLCH on 3 Jan 2019
Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Dec 2018
Response from TNLCH on 16 Dec 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from TNLCH on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from TNLCH on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steve, Oxford

Liked: Staff & service
Good location. Clean, sizeable room. Bathroom door a bit dodgy and fan not working.
Stayed 1 night in Nov 2018
Response from TNLCH on 13 Nov 2018
Thank you for your feedback,it is highly appreciated. We hope to serve you again soon.

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Customer Service
I wanted to inform you about my recent experience in regards to your hotel. My wife and I arrived in London on the 18th October, checked into the hotel and left our bags before going out for dinner. Whilst we were out my wife unfortunately encountered an allergic reaction and began feeling unwell. When we informed the hotel receptionist about the need to check out she was understanding but was unable to reach the hotel manager. When asked if we were able to receive a refund as we had only placed our bags in the room, we were informed by the receptionist that she was unable to process the refund as it was due to the manager's discretion. We then tried to speak to the general manager who was the only member of staff that seemed to be available. After being informed that I would be contacted, I received no response despite making several attempts to contact them and leaving my contact details with them. I am both outraged and appalled as I have not received the neccessary refund that I am entitled to. When we made several attempts to speak to the manager they were nowhere to be found. Even the other staff weren't sure when the manager would arrive despite making half hearted attempts to assure us that the manager would arrive. We came to London for a break but after receiving the treatment and lack of leadership at the New London Carlton, it is highly unlikely that we will ever stay there or future customers for that matter.
Stayed 2 nights in Oct 2018
Response from TNLCH on 6 Nov 2018
Thank you for taking the time to review our property, your comments are very much valued

8/10 Good

Philippa, Somerset

Liked: Cleanliness, staff & service, room comfort
This hotel is a little tired and small maintenance jobs are required, the shower was very small and the bed would have been a squash for two people. However, it was perfect for my requirements, as someone traveling alone for work. I found the staff friendly and helpful, the room clean and a good size - it was nice to have a tiny kitchenette with fridge. As mentioned before, the shower was small (narrow) so a large person would find it a real squash, also there was quite a big step up into it (and down) so not suitable for someone with mobility issues. If you can fit in the shower, the water was hot and plenty of it, and the towels were big and fluffy - the very best I have come across in any hotel I have been in for some time. The bed was incredibly comfortable, and the room was very quiet considering the hotel is on a main road. The windows were able to be opened which was really nice. The nearest Underground station is a ten minute walk away in a well lit area so I felt safe coming back late at night.
Stayed 5 nights in Oct 2018
Response from TNLCH on 1 Nov 2018
Thank you for taking the time to review our property, your comments are very much valued

8/10 Good

Michael, Ottawa, Canada

Liked: Cleanliness, staff & service, room comfort
We rented a three person room and stayed for four nights. It's an attractive hotel with good amenities, nice rooms and in a pleasant neighborhood close to three London busses routes; Maida Vale underground station on the Bakerloo line is about a 10 minute walk. Several good restaurants, especially Persian, nearby, as well as food shops. They serve a good, reasonably priced breakfast, both continental and full English. We noticed a few minor annoyances related to poor maintenance (bedside lights not working, loose door handles, room safe not functioning), but the room was clean and freshened promptly every day.
Stayed 4 nights in Oct 2018
Response from TNLCH on 1 Nov 2018
Thank you for taking the time to review our property, your comments are very much valued

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and really friendly, helpful staff
Stayed 1 night in Oct 2018
Response from TNLCH on 21 Oct 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Stephen

Disliked: Staff & service, property conditions & facilities
Convenient but no phone.
We had stayed here before and found it was convenient for the bus and tube while being a little outside of central London. This time, while it was less expensive than other London hotels, the service and condition of the room had deteriorated considerably since our last stay. When we checked in, three of the four bedside lamps were not working and the phone was out of order. When we went to the front desk with the complaint, we were told by the woman in charge that she was the only employee on duty at the time, and that she would put in a repair order for the next day. In addition, there was no maintenance man currently employed by the hotel and that they were looking for someone to fill that position. We said that having no phone was a safety issue for us as we had no way to contact anyone in an emergency. She said all she could do was leave a message for the guy who would come in at 3:00 P.M. the next day. By the next night, we had the bedside lamps working again, but we never had a phone that worked for our entire stay. The front desk said that the manager would give us a break of some kind to compensate us for the inconvenience. We never got anything from the hotel for our lack of a phone and the first day with little light. Also the kitchen was very poorly equipped. There was nothing there but a few sad utensils and 3 odd glasses...certainly not enough to cook anything!
Stayed 2 nights in Sep 2018
Response from TNLCH on 19 Oct 2018
Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Aarran

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from TNLCH on 9 Oct 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Pedro

Disliked: Property conditions & facilities, room comfort
Not a stay to remember
Decent size room, cleanliness was ok. Lift wasn't working properly. Card didn't work and had to walk downstairs to the reception to re programme the card. The noise from the corridor was like having someone walking inside your room, all in all a very average stay.
Stayed 2 nights in Sep 2018
Response from TNLCH on 3 Oct 2018
Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Cat, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget it!
Arriving in London after a 23hr flight we were greeted by smiling face and showed our room. After an hour we realised the toilet did not flush and went looking for the smiling face who had greeted us but he had left and instead the replacement was an uninterested staff member who couldn’t care less if the toilet flushed or not. I asked where he expected my children to go to the bathroom and he shrugged his shoulders..... eventually a ‘plumber’ attended and after 2 hours could not fix and left. We stayed in the room (everywhere nearby was booked out), with bugs and a foul odour. In the morning I asked for the Manager and was given a false email address instead. Terrible service & experience and I am not one to complain!
Stayed 1 night in Sep 2018
Response from TNLCH on 4 Oct 2018
Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from TNLCH on 1 Oct 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
Reality not as good as website
Hotel was located a 10 minute walk from tube station, and on first appearances seemed good quality. On closer inspection there were a few problems with our room: Several parts of poor decoration, paint peeling off walls, damp patches, and general poor repair work carried out to plaster. The TV did not have a remote control, and the buttons on the top of the TV were unable to remove a system message on the screen, meaning it was impossible to view the picture.
Stayed 1 night in Sep 2018
Response from TNLCH on 20 Sept 2018
Thank you for your feedback. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Chris J

Great experience
Clean , quiet , helpful , professional
Stayed 1 night in Sep 2018
Response from TNLCH on 10 Sept 2018
Thanks for staying with us. We appreciate your feedback!