Standard Triple Room, Multiple Beds
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Reviews of Tlk Apartments And Hotel

3 out of 5
Tlk Apartments And Hotel
36-50 High Street, St. Mary Cray, Orpington, England

Reviews

6.0
Rating 10 - Excellent. 18 out of 74 reviews" "
Rating 8 - Good. 16 out of 74 reviews" "
Rating 6 - Okay. 8 out of 74 reviews" "
Rating 4 - Poor. 7 out of 74 reviews" "
Rating 2 - Terrible. 25 out of 74 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Poor service
Average hotel but what let it down was: a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard. b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days
Stayed 2 nights in May 2023
Response from TLK on 9 May 2023
All guests need to fill out a registration form on arrival or before. No photos are taken on personal phones, the phone used is a business phone, also a picture of the card would only be taken if the booking and the payer are two different names. This is for fraud protection. I apologise for the radiator not being fixed during your stay. I do hope you give us another try.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Average at best
Definitely a dated old budget hotel Check in service poor with staff wanting you to do it yourself online whilst they play on their mobile and then the online check in system does not work very well Only 2 free to air TV channels Walls are thin and you can hear neighbour snoring - was ok for me as deep sleeper but if you’re not…
Stayed 3 nights in Apr 2023
Response from TLK on 8 Apr 2023
Thank you for your feedback. All of our guest do an on-line check in which the guest has the preference of completing before arrival to make their check in smoother for them. Staff are not playing on their phone, we have a work mobile that is used to confer with other guests at other properties. Unfortunately you have decided to stay anonymous so we cannot make sure you receive a quieter room in the future should you wish to try us again.

10/10 Excellent

Bogale

Stayed 4 nights in Mar 2023
Response from TLK on 8 Apr 2023
Thank you for the scoring, unfortunately you have decided not to say anything so I cannot comment.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Overall experience was good… wanted to get the sheets on the bed changed but the room service said since we’ve only been there one night there will do so the next day but the never did. There was a leak from the ceiling in our room (we were in a room upstairs) and we had to put towels on the floor and the counter. Now we would have told someone but the reception was closed early for the night so we just dealt with it as this occurred on on our last night.
Stayed 3 nights in Mar 2023
Response from TLK on 15 Mar 2023
Thank you for your feedback. Service is provided every 4-5 days. I apologise for the inconvenience caused on your last night with us. Due to staff sickness, reception had to close early. We do hope you give us another try and receive a more pleasant experience.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from TLK on 15 Mar 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay with us.We look forward to seeing you in the future.

10/10 Excellent

vamsi

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, Staff are very friendly. Close to shopping centre.
Stayed 5 nights in Mar 2023
Response from TLK on 13 Mar 2023
Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2023
Response from TLK on 6 Mar 2023
Thank you for your feedback, we are happy you enjoyed your stay with us and look forward to seeing you in the future.

4/10 Poor

Natasha

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TLK on 11 Feb 2023
Unfortunately I cannot comment as you have not explained.

10/10 Excellent

Bogale

Travelled with partner
Liked: Staff & service
Staff friendliness
Response from TLK on 27 Dec 2022
Thank you for your feedback, we try our best to make our guests feel welcome. We hope to see you again in the future.

10/10 Excellent

Katerina irena

Stayed 1 night in Nov 2022

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service
Clean but no ideal for a good nights sleep
Clean and good size rooms. Bed uncomfortable and could hear TV’s through the walls. Above floor was creaky so noisy. Windows opened onto outside corridor do need not feel safe leaving open.fridge noisy so switched off.
Stayed 1 night in Sep 2022
Response from TLK on 21 Sept 2022
Thank you for your feedback, i am sorry to hear of your experience. we do hope you give us another try, we do have room on the high level so windows do not open on to corridors. Sadly all fridges make some sort of noise.

2/10 Terrible

Alexia

Stayed 2 nights in Aug 2022
Response from TLKreceptionist on 17 Aug 2022
Dear Alexia, Thank you for your review. I am extremely sorry to hear your recent stay with us fell short of expectations. I wish we could have heard about your concerns during your time with us, so we could have turned things around for you. We hope that we are going to see you back in the future. Kind regards, Natasha Receptionist

6/10 Okay

Rob

Travelled with family
Liked: Cleanliness, room comfort
You get what you pay for
Decent price for London and nice big room. would have been better with more tea and coffee provided as we soon used up all the milk with 3 of us sharing. first morning there was no hot water but fixed for the second day so I assume it was a temporary issue, the rest of the bathroom was fine. No air con but again it wasn't advertised so cant complain. Sheets were clean, bed was comfy and pillows also comfy. Decor needs redoing in some places and a decent sized wardrobe would be good. For the price it ticked the boxes but its not a place i would go to impress - simply as a cheap and relatively clean (bedding and towels seemed clean - not so sure about the carpet) place to get some sleep
Stayed 2 nights in Aug 2022
Response from TLKreceptionist on 17 Aug 2022
Thank you for your review, we are glad you was satisfied with the room and pricing for it. You may have also asked us for more tea and coffee and it would have been more than happy to provide you with some more.

2/10 Terrible

Omar

Business traveller
Disliked: Property conditions & facilities, room comfort
No hot water on upper level for days and still renting out rooms
Stayed 1 night in Jul 2022
Response from TLK on 11 Aug 2022
unfortunately the boiler had dropped pressure, which occasionally happens with all boilers, the boiler was put right in the morning. Your stay with us was for 1 night only, so your statement does not make sense.

4/10 Poor

Issey

Stayed 1 night in Jul 2022
Response from Sandra on 16 Jul 2022
Thank you for your review. We appreciate all feedback, it inspires us to make improvements to our service delivery whenever we can.

6/10 Okay

Stephanie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I booked for 4 persons but there were only 3 single beds provided.
Stayed 1 night in May 2022
Response from TLK on 16 Jun 2022
You booked a triple room which means 3 single beds. You would have needed to book a family room to accommodate 4 people.

8/10 Good

GARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from TLK on 4 Apr 2022
Thank you for your feedback, we are happy you enjoyed your stay with us. We look forward to seeing you in the future.

6/10 Okay

Vince

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The apartments need a refurbishment. New mattresses redec rooms . Redec to stairs Water pump for showers no pressure Then this would be a great place
Stayed 4 nights in Mar 2022
Response from TLK on 12 Mar 2022
Thank you for your feedback. We are in the process of refurbishing the rooms, as you can appreciate, this does take time. We hope to see you in the future and you can see the difference.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from TLK on 15 Dec 2021
Thank you for your feedback, we appreciate it and are happy you enjoyed your stay with us. We hope to see you in the future.

10/10 Excellent

Stork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from TLK on 19 Nov 2021
Thank you for your feedback, we are happy you enjoyed your stay and look forward to seeing you in the future.

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
I would like to give 2 ratings. The lady on reception was excellent. Very helpful and friendly. However the apartment was shabby, had a distinct smell of damp, the sheet on the bed didn’t even cover the mattress meaning you were partially sleeping on a bare mattress & the pillows were made of cotton candy and disintegrated upon contact with your head. The man on reception in the evening was extremely unhelpful and couldn’t provide an additional bed sheet or pillows. The apartment was also very shabby, threadbare carpet exposing gripper rods, broken bedside lamps and insufficient crockery and cutlery for 2 guests.
Stayed 2 nights in Oct 2021
Response from TLK on 26 Oct 2021
I am sorry for your experience, unfortunately we had a problem with our linen service at the time of your stay, this would not normally happen. We can supply extra pillows if available, we will look into the other issues you have raised.

10/10 Excellent

Cameron

In need of some improvements
Friendly and helpful staff at reception. Room was clean but overall condition of the room was poor and noise was a problem - on the plus side free private parking was available. The issues for improvement were loose and smashed tiles on kitchenette floor, noise from comb boiler in room every time neighbouring rooms used hot water, noisy road outside due to single glazed window, noisy fridge which we just switched off overnight and back on before leaving, neighbouring rooms were very noisy and some sound proofing needs to be considered - the people weren’t noisy, just the fact you could hear everything they said and their TV. We just wanted a bed for the night to attend an nearby event and we slept OK once the neighbouring rooms and traffic quietened down after midnight.
Stayed 1 night in Sep 2021
Response from TLK on 12 Oct 2021
Thank you for your feedback. The flooring is in the process of being replaced, which as you can appreciate, takes time. If you decide to visit us again we will do our best to give you a quieter part of the hotel.

2/10 Terrible

babs

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poor vent no window no fan. Worse than baking in a
The room was hot like an oven no fan no vent and no window. I couldn’t sleep in the hot room. I will never return neither recommend to my colleagues who work in that vicinity
Stayed 1 night in Sep 2021
Response from TLK on 26 Sept 2021
I am sorry for your experience, unfortunately we cannot help hot weather. We do try our best for our guests, had you said on arrival we might have been able to move rooms for you.

2/10 Terrible

Lucy

Travelled with partner
Disliked: Staff & service
We had booked a room here, only to find that there wasn't a room available for us!!! No help was made to sort a room out for us, we were left with nowhere to stay despite having booked the room weeks in advance.
Stayed 1 night in Sep 2021
Response from TLK on 24 Sept 2021
We are so sorry for your experience. This is a fault with expedia, which you would need to take up with them.

2/10 Terrible

Majureka

Stayed 2 nights in Aug 2021
Response from TLK on 17 Sept 2021
I do not understand your scoring as you did not even stay at the property.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
Dreadful experience - booking hasn’t been received through hotels.com. Hotel was full. Hugely disappointing
Stayed 1 night in Aug 2021
Response from Alex on 25 Aug 2021
Dear Guest, Thank you for your review. I am sorry that you have had an unpleasant experience with us. Unfortunately, we could not do anything much about your reservation as it was not received in our internal system. I am assuming that my reception team tried their best to sort this out. I am sorry that the accommodation could not be provided to you due to the hotel being full. I hope we are going to see you again in the future. Kind regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Photos were deceiving, shower was really small. Damp patches in all corners throughout room.
Stayed 4 nights in Aug 2021
Response from TLK on 16 Aug 2021
Some of the rooms are smaller than others, which means the bathrooms will be smaller. Had you come to reception during your stay, we would have done our best to move you to another room.

2/10 Terrible

Joffie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didnt stay in the hotel i booked the wrong day can i get my money back please
Stayed 1 night in Jul 2021
Response from TLK on 16 Aug 2021
I am afraid it is non-refundable.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Friendly and helpful staff. The room was good value with many amenities but with no shower screen/curtain, so I had to use most of the towels for mopping the floor as I didn't have time for a bath.
Stayed 1 night in Jun 2021
Response from Alex on 1 Aug 2021
Dear Peter, Thank you so much for your feedback. I am glad our staff and our amenities met your expectations. I am so sorry for the shower issues, we will consider your comment. Thank you for choosing TLK and I hope we are going to welcoming you again. Kind regards, Alexandra

10/10 Excellent

Archie

Stayed 1 night in Jun 2021
Response from Alex on 1 Aug 2021
Hi Archie, Thank you so much for your feedback. We are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to our property. Kind regards, Alexandra Hotel manager

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible experience
Very poor customer service. Horrible experience
Stayed 2 nights in Apr 2021
Response from TLK on 27 Apr 2021
All of our staff are trained in customer service. As you are not explaining anything, there is not a lot I can comment on.

2/10 Terrible

Sadie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Alexandra on 4 Mar 2021
Dear Sadie, Thank you for your review. We are sorry that you did not enjoy your stay with us. Hopefully we are going to welcoming you again in our property.

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Alexandra on 4 Mar 2021
Dear Jack, Thank you for your review. We are sorry that you did not enjoy your stay with us. Hopefully we are going to welcoming you again in our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Alexandra on 19 Feb 2021
Dear Guest, Thank you so much for your feedback. We look forward to welcoming you in our hotel again. Kind regards,

2/10 Terrible

Harry

Stayed 1 night in Dec 2020

10/10 Excellent

Oluranti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place and service, I will recommend it
It was a clean environment and very comfortable amenities. Excellent place within budget and staff very cordial.
Stayed 2 nights in Dec 2020
Response from TLK on 20 Jan 2021
Thank you for your feedback, we appreciate it and happy you enjoyed your stay with us. We look forward to seeing you in the future. Karen

8/10 Good

Bombom, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment.value for money incredible and very tidy
Stayed 1 night in Sep 2020
Response from TLK on 16 Nov 2020
Thank you for your feedback, we appreciate it and are happy you enjoyed staying with us. We hope to see you again in the future.

6/10 Okay

francis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was hurt and when i reported it i was kicked outbplus they kept my last £50 cash deposite its an awful place
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great looking room, couldve been cleaner. Sofa was super uncomfortable, for such a big bathroom, such a small shower, weak water pressure.
Stayed 1 night in Aug 2020
Response from tlk on 24 Aug 2020
Thank you for your feedback, we will look into the issue of the sofa and water pressure.

2/10 Terrible

A D

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door wqs
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2020

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from tlk on 14 Apr 2020
Thank you for your feedback.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from tlk on 3 Feb 2020
Thank you for your feedback, we appreciate it. We look forward to seeing you again.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from tlk on 6 Dec 2019
We are glad you enjoyed your stay and hope to see you in the futre

4/10 Poor

Nile

Stayed 3 nights in Nov 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoiled by noise
All good but spoiled by ‘ nighttime activity’ in the room above from 1130 pm for at least an hour
Stayed 1 night in Oct 2019