Apartment - Split Level | Private kitchen
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Reviews of Urban Chic - Covent Garden

Urban Chic - Covent Garden
Floral Street, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great house in town!
Nice big double upper in Central London...clean, quiet & great staff on hand to help you checkin, out or anything really! Will come back!!!
Stayed 3 nights in Sep 2020

8/10 Good

DeborahM, Maine

Travelled with family
Liked: Cleanliness, amenities
The property was very clean and well-equipped. Information on the heating system, and local TV stations would have been helpful, as well as local maps, events, etc. More electrical outlets would also be helpful. Other than that it is a great location, helpful staff (more helpful if email communication was acceptable). But a great space at a wonderful location
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2020

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG NEVER AGAIN!
We book this apartment for 2 nights as in pictures and description it looks nice. Totally wrong!!!! They don’t tell you that you have 2 floors by a narrow and very inclined stair till u get to the apartment. That the kitchen and living room are in one level above, so more stairs. Bed in main room you could feel the iron pieces of the mattress, furniture cheap and damage, walls dirty and with paints. Toilets so small only fit one person, when put hot water in shower it makes horrible noise. Second room you can’t fully open the door as it crash with the bed. The location is good but street very noise, you listen everything, even people passing talking under you, as windows not isolated. Living room nothing to be with the photos, very pour and cheap. The back of the building give to an area for more buildings, so all the machines making noise. Far soooooo expensive for such as bad place.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
PRO - LOCATION!!! In the heart of Covent Garden and easy to access anything. CONS - unprofessional staff & 57 steps to reach this flat. Expedia noted 2 king beds - not so - double beds. Urban Chic (UC) requires copies of identification & credit card before securing reservation. UC said someone will be there to exchange keys. We contacted UC 30 min upon arrival. UC instructed to text photo of passport. (NOTE - US citizen with US cell phone traveling to London. Couldn't get photo to go thru via text.) We arrived at property & no one there. Called UC (Margaret). Said she didn't receive passport photo & would not let us in. I explained unable to send/receive photos via cell phone. She replied 'not her problem'. I offered to email a passport photo. She replied she was not in office & couldn't receive emails. I asked if someone would be meeting us (like instructed) & I could show my passport. She replied she was not available to come to property. If I didn't text photo of passport - we would not be let in & lose our reservation & no refund. Taxi cab driver allowed me to borrow phone. NOTE - 40 STEEP STEPS to reach 1st floor of flat (bedrooms). Additional 17 STEEP STEPS to reach 2nd floor of flat (kitchen / living room). 57 STEPS! Not a kid friendly - elderly friendly location. Bathrooms are small - only one person & still very claustorphobic. No instructions inside flat. Very noisy all hours of day & night - especially if windows open. Will stay elsewhere.
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Need repair
+Amazing location, a lot of space, quiet during night time -Both showers was broken (only hot water in the first, no door in the second), old smelly pillows, duvets and bedcovers, central heating doesn’t work at all. It was pretty cold inside.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, clean and spacious. Checking in was more complicated than expected after 26 hours in air/airports with three kids in tow. Apparantly was suppossed to email passport or D/L photo prior but this was not stated on what if booking form and trying to with dodgy wifi proved rather difficult.
Stayed 3 nights in Dec 2018

10/10 Excellent

Manuel E.

Liked: Cleanliness
Sehr gute Lage Mitten in Covent Garden
Super Lage Mitten in Covent Garden. Alles ist zu Fuß erreichbar. Restaurants und Shops in direkter Nähe. Die Wohnung war sehr sauber, ist allerdings ein wenig spartanisch eingerichtet. Fazit, ich würde Sie wieder mieten.
Stayed 2 nights in Nov 2019

6/10 Okay

Finn

Travelled with family
Stayed 2 nights in Nov 2019

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, room comfort
Convenient, central & well equipped
Stayed 3 nights in Jul 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
топ!
роскошные апартаменты в самом центре, очень рекомендую!
Stayed 3 nights in Oct 2018