Lubbock Hotel Guide - Romantic Hotels in Lubbock, Texas

"Staff was very nice and helpful. Water took a long time to heat up and then it was just warm enough to take a shower. There was no channel line up in the room and the tv doesn't have a guide option to choose channels and see what is on. "

"It’s a beautiful hotel filled with plants. Breakfast was well organized and delicious. The room we stayed in needed some maintenance as the hotel was in the process of remodeling. Our a/c did not work well. We checked in around 6:00 and our room was at 80’. The room never did cool off. We were exhausted and decided to tough it out. When I called the front desk the next morning to tell them the room needed maintenance, he was dismissive and didn’t even ask what needed fixing. I told him that our room stayed warm and that the a/c was not working…he told me that they would have sent a maintenance man last night to fix the problem if we called then. Not the answer I was looking for. "

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."