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Reviews of Antica Residenza dell'Angelo

Antica Residenza dell'Angelo
Via Beccheria 11, Lucca, LU

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 70 reviews" "
Rating 8 - Good. 24 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 6 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location, lovely spacious room, perfect for travelling with our small, well behaved dog, staff so helpful, friendly and accommodating. We hope to return. We didn’t like the rain which made us cut our visit short.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice for my stay, once by Expedia and then again by the hotel. This property charged 2 nights stay to my credit card without my authorization. Use caution when providing your credit card to the front desk. I tried to have the funds returned by contacting Expedia and the hotel directly but with no luck!

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Lovely Property, really enjoyed the balcony and location. Everything was nearby. Only Feedback was that the listing stated “upper floors accessible by stairs only,” when it’s really ALL floors, not just the uppers. The reception alone is 2.5 floors up. We were fine with it, but my husband found a guest struggling with her luggage and she slipped down the stairs. Just something to be mindful of!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Lovely big room, would have liked tea and coffee facilities in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay!
Absolutely amazing balcony with views of the bell tower and church! So fun! 😄
Stayed 1 night in Oct 2023

10/10 Excellent

celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical place , very clean , quiet and close to everything , if I’m back to Lucca , definitely be there again the magic place 😊 thank you so much
Stayed 2 nights in Sep 2023

8/10 Good

JANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a piazza with restaurants and buskers, as well as a variety of shops. Located in the old walled city with lots of character and interesting buildings. No lift in the building, you'll need to go up flights of stairs
Stayed 1 night in Aug 2023

8/10 Good

Kurt, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located, beautiful rooms. Not suited for disabled people and people having difficulties to climb three long stairs with all the lugguage.
Stayed 1 night in Jul 2023

8/10 Good

Erica

Stayed 2 nights in Jul 2023

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service
-
Stayed 1 night in Jun 2023

4/10 Poor

Quincy

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

Randy, Norfolk VA, USA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is superb! I would have rated it higher if they provided a better description of what to expect. It's a long climb with no elevator, the terrace is private for unit #3 (?) only and it is very loud since several of the shared walls do not go up to the ceiling and/or are simply a single layer of plywood. Hauling two suitcases up 59 step (I counted them) could have been to much for some travelers. It appears that they are in the middle of some serious renovations and they have done a good job of not making it obvious or allowing it to be a major inconvenience. Once the renovations are complete and "real" walls, etc. are in place I would stay hear again. My only real complaint is that they should be more informative and forthright with their descriptions.
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
My only complaint is that the air condidioner did not work well enough to keep the room cool. It was difficult to sleep in the heat. Also, there is rarely any staff at the front desk, so don't expect help. I did not know how to get in touch with a staff person.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC did not work. Staff Rude and lied about coming to fix problems. The bed was infested with many, many roaches and)or bedbugs. I have multiple photos to document this. So not stay here.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room with two windows and a patio. Didn't know we needed the key card to get the lights on. There isn't anyone on staff to help you if you need anything, but felt safe with an amazing view and great bathroom.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A lovely small hotel, but no lift and MANY stairs.
Stayed 1 night in May 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Beautiful large rooms highly recommend
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable,clean,great breakfast & location
Superb Hotel. Big room, all the comforts, clean, great breakfast, helpful staff. Fully recommend for anyone visiting Lucca
Stayed 2 nights in May 2018

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

6/10 Okay

jeff, Miami

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
impossible to park a car, no breakfast
I was there for the rolling stones concert on Sept 23rd, which the excuse to tell me there was no possibility of parking , and the person told me to ask the police where I can park which is totally useless. no water in the room, and despite an excessive price there was no breakfast. I will definitively never come back to this hotel.
Stayed 1 night in Sep 2017

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very best in Lucca!
EXCELLENT! Rang for guidance re where to park and received great advise. Greeted by lovely lady who showed us the accommodation. Great 3 bed suite and a double for us. Very high standard, clean and overall faultless. Position is absolutely central, particularly if attending any Lucca music festival events. Love this place!
Stayed 1 night in Jul 2017

6/10 Okay

Ellis

Liked: Cleanliness, property conditions & facilities, room comfort
Where the action is!!
Great location. Three very tall flights of stairs to climb. Facilities are nice. Staff okay.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location
Able to walk everywhere. Have to go up 40 steps to reception & apartments though. Was fairly noisy at night but so tired still fell asleep no problem. Receptionist had very little English but we managed.

4/10 Poor

Carrie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Advertised suite with terrace doesn't exist.
I booked a suite with fireplace balcony-terrace, and when we arrived Marco spent 15 minutes hunting and pecking on his laptop before asking to see our reservation. I produced this and he spent another 10 minutes typing, after which he said he has no suite with terrace, only a room with a double bed (turned out to be king size) with terrace and that will be an additional 20 euro. I booked this suite specifically for the terrace so I paid up. Meanwhile my daughter got busy and looked up this room and found all of the photos of the terrace, fireplace, suite that accommodates 4 people, etc. We were able to figure out that he didn't have our room because he has remodeled the suite, dividing it into two rooms (3 and 7). Worst yet there is only a partial wall between the two resulting rooms. We saw and heard Marco go into room 7, which he said he couldn't give us because it is booked (apparently by Marco himself). Once he even let himself into our room while we were on the terrace. He claimed to let us know how to turn on the terrace light, but we were super creeped out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. The place is more like an apartment - very spacious with all mod cons but in a lovely restored historic townhouse. Lots of stairs with no lift so not ideal for those with mobility problems.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Francesca, Siena, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, close to town center
The hotel could not have been better for our stay in Lucca. We were there for a concert and the location of the hotel was just down the street from where the concert was held.

10/10 Excellent

Mark, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but lots of stairs!!!
Great location and the staff was very friendly and helpful

10/10 Excellent

Bernie Horan, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay
We arrived at the hotel without expectation. When Tanya opened the door to our suite we were in awe. A beautiful livingroom, 2 spacious and comfortable bedrooms with elegant bath and a rooftop patio overlooking the square. Easy access from train of by auto. Wonderful shops and restaurants nearby.

8/10 Good

ombretta

Stayed 1 night in Apr 2024

10/10 Excellent

Francesco

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura tipica in un contesto meraviglioso, Lucca é una città magica e vale la pena visitarla tutto l’anno. Questa struttura é moto caratteristica.
Stayed 1 night in Apr 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Struttura nel cuore di Lucca,pulita , ampia camera, ben curata personale discreto e disponibile. Consigliato
Stayed 1 night in Nov 2023

4/10 Poor

nicola

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Viaggio con famiglia lucca comics posizione e pulizia buona, la prima notte ha piovuto nel Letto e ci siamo ritrovati a dover spostare noi il letto e mettere un secchiello. Frigorifero non funzionante camere molto rumorose sia esterna che interne (pompa di calore visto che i caloriferi non erano accesi) signora della reception gentile.
Stayed 3 nights in Nov 2023

6/10 Okay

Sonia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto, ottima location curata, da consigliare
Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Jerry

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Vincenza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In pieno centro, stanze silenzione e spaziose, gentilissima la ragazza della reception e un grazie speciale per la stanza, tutto perfetto
Stayed 1 night in Jul 2023

2/10 Terrible

Igor

Disliked: Amenities
…
Stayed 1 night in Jul 2023

10/10 Excellent

Ferdinando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gunilla

Stayed 2 nights in Apr 2023

8/10 Good

aurelie

Liked: Cleanliness
Disliked: Room comfort
Il faisait très froid dans l’appartement / dans de chambres, impossible de mettre le chauffage !! 17 degrés dans la chambre
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Struttura centralissima. Camera ampia. Purtroppo però non è molto silenziosa: il frigorifero e il condizionatore in camera erano molto rumorosi. Dovendo lasciare, per il caldo, la finestra aperta, non siamo riusciti a dormire per il baccano proveniente dalla piazza. Personale gentile e disponibile.
Stayed 2 nights in Aug 2020

10/10 Excellent

Alessio, Bologna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione fantastica con vista sulla piazza e sulla chiesa di S. Michele. Camere pulite e molto spaziose. No colazione.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019