Luino Hotels

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Nice hotel Very good deal"

"Lovely staff, great amenities, great location"

"Breakfest was great and the location is wonderfull.Staff was very friendly and helpfull with everything"

"Amazing "

"Our room, with a little balcony, has a stunning view of the Lake Como, is really lovely! We truly enjoyed the view from our room. We also enjoyed dining in the hotel restaurant. The only setback is the size of the room being a bit too small. We almost couldn't find the space to open our 28" luggage box. If only travelling with a small suitcase to stay here, then it would be prefect!"

"Thé staff were great, friendly and helpful. We’re glad we stayed there and are looking forward to going again "

"Breakfast a good variety,clean rooms and amazing staff,sauna wasn't working "

"Easy Parking right next to the hotel. Friendly staff. The free coffee and tea in reception was a bonus, as were the croissants in the morning. Very comfortable bed. "