Luxe-Sumberraute Hotels

"Main issues - cleanliness dirty appliances greasy surfaces + dead flies had to clean before using. Both fridges/freezers uncleaned 1leaking water constantly mopping floor, didn’t use got fed up of cleaning other people’s dirty. Pet hairs on sofa, surfaces and beds/bedding + dead bugs. No bed linen/pillows, cushions instead, very dusty + dead bugs stuck on them. Was asked if we brought our own bedding on arrival then provided with bed linen and towels that we did not use because of their state. As the shops were closed by the time we arrived at the property we had to clean and hoover the bedroom and went to bed with no linen. Two of the bedrooms separated by screens so not proper bedrooms. The only shower and hand washing basin is in the ensuite of the main bedroom. The only toilet is outside main bedroom, does not have a hand washing basin. Very strong nasty odour in the toilet. The spiral stairs are very difficult to negotiate in general and was a nightmare to get our luggage upstairs and are unsteady. The swimming pool is situated at the front of the owners side of the house, and was informed politely that because of the time of the year we might not wish to use it on arrival. Shocked on departure she asked if we left the property cleaned. The owner was informed about the overall cleanliness, bedding, and the dirty leaking fridges so there should be no excuse for others to go the same experience as us in hope that these are basic standard hygiene expectations."

"It’s not bad for being France, but it can be a little more cleaner !!! "

"Impeccable "

"Lovely property in the quiet hills of the Pyrenees and the gite was really well appointed , has everything you needed. Sunsets were absolutely fantastic and the hosts were really really lovely. "

"Loved, loved, loved our stay here prior to starting the Camino. It was clean, had a beautiful garden, breakfast was great, but most importantly it was peaceful. ❤️"

"Tired and dated room, poorly functioning toilet flush, shower holder broken, poorly lit room, substandard cleaning as hairs left on walls."

"Could be nice but room not clean very well."

"Extraordinary boutique hotel. We had a delightful stay. The owners show you to your room, are there every day, and offer good sight-seeing and restaurant advice. The room, like all the decor, is lovely, the beds are comfy, and the table on the balcony is great for coffee. There is a coffee maker, minifridge and an individual air conditioning unit that makes any heat wave bearable. There is ample closet space and the bathroom modern with attractive lighting. If you want to eat in, there is a communal microwave and one-pot meals available to heat up. The wi fi works great. It is a pet-friendly place: several dogs were there, including those of the owners. The only possible minus is that there is no elevator and the stairs are a bit steep. Excellent value."