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Reviews of Macdonald Elmers Court Resort

4 out of 5
Macdonald Elmers Court Resort
South Baddesley Road, Lymington, England

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 109 reviews" "
Rating 8 - Good. 38 out of 109 reviews" "
Rating 6 - Okay. 16 out of 109 reviews" "
Rating 4 - Poor. 7 out of 109 reviews" "
Rating 2 - Terrible. 3 out of 109 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Beautiful historic main building, superb grounds, great leisure centre with lovely indoor heated pool. Our bedroom was rather old and tired, but that was reflected in the price. All-in-all a very good stay.
Stayed 2 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
We chose this place for a short winter break and the indoor pool was the main attraction. The apartment was comfortable, well equipped and generally clean. Overall condition of the apartment and pool facilities could be better. The strangely limited assortment of apps on the smart tv was a mystery! The walk into town is about a mile and the road is not the best after dark so I was glad to have a torch. We like Lymington and the surrounding area and travel here often.
Stayed 3 nights in Feb 2024

8/10 Good

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic break from start to finish. We stayed in a 1 bed apartment (No 25) in the main Manor House and it was huge, much bigger than I expected. The apartment was spotless and came with toiletries, cleaning supplies and tea/coffee etc. We were self catering so didn’t use the restaurants but we made the most of the indoor pool as this was the main reason I booked. I wanted to take my 9 year old son away for a few days and the pool was the main attraction for us. We had a great time and I’d definitely go back. Would be even more lovely in the summer as the outdoor pool & gardens looked fab! We were lucky with the weather and managed a game of tennis one day. Yes the tennis courts need resurfacing but this didn’t stop us enjoying ourselves & having fun. Taking a child away as a single parent can be daunting but Elmers court was a great place to go, so to any other single patents out there I say go for it! You’ll have a great time
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service
Bizzare Breakfast situation and not at all worth it for the price. The hotel, room, staff in the reception and the gym spa area great. They should start serving breakfast in the main hotel building’s restaurant which serves dinner.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nilesh

Stayed 2 nights in Jan 2024

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracking Hotel in great location.
Really pleasantly surprised with Elmers Court. The Hotel is in a great location with fantastic facilities. John (in the bar) and Sophie (reception) deserve a special mention as they were so welcoming and enthusiastic. The Spa, gum and pool were great and this enhanced our stay. The close proximity to the IOW ferry is super practical too.
Stayed 2 nights in Nov 2023

8/10 Good

Gillian

Liked: Property conditions & facilities, room comfort
Flat 4
Dirty behind toilet and washbasin generally quite good paintwork a bit grubby in places. Door to flat catches on top hinge and door to bathroom catches on edge of shower frame
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely location, needs some updated
Room was lovely complete with all needed amenities however very outdated. Staff were lovely but struggled to meet basic requests. Had paid for high chair usage on arrival, high chair failed to arrive for first 2 days despite chasing this up, when it event arrived it was filthy with Totton food on the harness and underside. Contacted reception who apologised and informed me at by another one would be sent up, 3 days later still no highchair. Than on checkout they attempted to charge me again for the highchair I was never given. Breakfast was below par, waited 40mins for 2 full English charged at £20pp, food was disproportionate to price charged (see photo). Whilst waiting you could hear the chef swearing and complaining about the number of people eating at the restaurant, which to add is pre booked. Tried to discuss issues with waiters once it eventually arrived but all the waiting staff had left and for obvious reasons was not going to approach the chef. Discussed this with reception on discharge and we’re told that they would have a word with the chef (what use is that to use after our 4 year old spent 20mins asking why the man behind the screen was so upset). Expected a better service for the price, maybe staff should have considered closing the restaurant due to exceptional circumstances. Kids throughly enjoyed the pool and location was lovely for walks and bird watching. Despite issues express would definitely consider returning with own highchair this time.
Stayed 3 nights in Oct 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pleasant staff and great location
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, amenities
Friendly staff and beautiful grounds, our two bed, two bathroom self catering accommodation was very in need of modernisation- dated furnishings, mouldy seals in baths and very creaky floors.
Stayed 2 nights in Aug 2023

6/10 Okay

Natalie

Liked: Staff & service
The hotel grounds and swimming / gym facilities were good. We stayed in a 1 bed apartment which was very dated in decor, not that clean especially the bedroom / bed and cushions / curtains in living area. Sloping ceilings not great to sit up in bed which was under a window. In need of improvement. We sat in the Tudor bar for dinner one night - again a bit dated. Car parking spaces v narrow. Food was nice. Staff friendly. Nice location.
Stayed 2 nights in Aug 2023

8/10 Good

David

Travelled with family
Liked: Staff & service, room comfort
Lovely site, loads of potential kids loved it but very tired and service is questionable however staff went above to try and rectify
Stayed 2 nights in Aug 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
The self catering accommodation was shabby, dated and needed a good clean. We were also disturbed by weddings most nights we were there, so struggled to get our son to sleep. We raised our concerns with management, who were friendly, however we wouldn't stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful, large one bedroom apartment. WE had a wonderful time.
Stayed 4 nights in Aug 2023

8/10 Good

Felice

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a wonderfully relaxing stay at the resort with friendly staff and beautiful location
Stayed 3 nights in Jul 2023

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to wight link ferry, crossing and size of rooms
Stayed 2 nights in Jul 2023

8/10 Good

Zoe

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time at Elmers Court.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ian

Stayed 2 nights in Jun 2023

6/10 Okay

Neil, Boliden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Patio area to the front of suite19 was very often used for parking so outlook was poor. The smell from the waste pumping tanker was on 2 days of our visit so Patio area could not really be used much, and attracted used coffee cups and cotton buds from somewhere. Shame really as the suite is very spacious a bit shabby but plenty of room.
Stayed 5 nights in Jun 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property so close to Isle of Wight ferry. Serene and lovely for walking around.
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great for families
We enjoyed our stay here. We booked an apartment which had plenty of space and a little patio to sit out on. The decor Definitely needs updating felt like we were staying at our nans house in the 80’s! But the apartment was spotlessly clean and for us it worked well having self catering and a large living and kitchen area. Perfect for families. Facilities were great and we enjoyed making use of the pool and sauna and steam room. Didn’t eat in the hotel so can’t comment on the food. To be honest the price of the breakfast put us off eating in the restaurant! Overall we had a lovely stay though and we would book it again.
Stayed 2 nights in Jun 2023

6/10 Okay

AFTAB

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
rapid early check in polite staff very poor house keeping called few times no response did not even pick up phone,
Stayed 3 nights in Jun 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini break
Booked a 2 night stay in an apartment (cheaper option than the hotel for our dates). Was allocated a cottage which was lovely. Garden area much appreciated in the hot weather. Good kitchen equipment and appliances. GREAT shower! Could've been a bit cleaner in places and some maintenance wouldn't go amiss but nothing that affected our stay..... in fact it was so relaxing we seriously thought about staying longer to explore the area a bit more....perhaps another time
Stayed 2 nights in Jun 2023

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service
Breakfast = £26
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short break
Excellent facilities and very friendly and helpful staff
Stayed 2 nights in Feb 2023

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building with lovely gardens. Website info regarding checkin misleading and needs to be updated. Reception staff very pleasant and helpful. Spa staff were polite and answered questions but seemed unable to raise a smile or create any warmth.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Nov 2022

4/10 Poor

Sar

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated apartment needs modernising. Looked like the inside of a pub from 1980. Pizza restaurant ran out of food in half term. Grounds are stunning.
Stayed 3 nights in Oct 2022

10/10 Excellent

Keith

Stayed 2 nights in Oct 2022

8/10 Good

Elaine

Stayed 3 nights in Aug 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service
My stay
Could not understand why people were rating this so highly as they were stating the bedrooms were very tired and the beds were terrible. Having now stayed there I can understand as everything about the rooms is correct, however the rest of the place is just fabulous. The staff were great, guy who ran the bar was very friendly and knowledge of the area. The grounds were beautiful and the view from the terrace was just spectacular. The location to the station and ferry terminal could not have been better. Would probably not stay again but no fault of the hotel, but just as there are other places to see and stay.
Stayed 3 nights in Jul 2022

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Self catering apartment had a lovely view.
Stayed 3 nights in May 2022

4/10 Poor

Paul

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very over priced for a dated property in very poor condition. Poor staffing levels at reception and very limited dining options. Hadn't realised we were self catering so room not serviced. Not really like staying in a hotel at all.
Stayed 2 nights in Mar 2022

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Needs updating and service reviewing
We stayed in an apartment and whilst being very clean and having all you would need to accommodate oneself the property is very dated - believe soon to have upgrade. The spa is ok but service/staffing very poor - no response to pre visit enquiries and booking opportunity missed simply because n one available to ask!!! Same with hotel, nothing in room regarding food menus etc - it felt like the hotel wasn't interested in taking more money for additional guest services. We dont wish to be hard sold but do expect to know what is on offer without going in search. Overall, a nice break and the original building has fine architecture and history
Stayed 3 nights in Nov 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Visit.
This was our second visit here and I am pleased to say that all was good, if not, even better than the last time! Welcoming, friendly, staff and a great location to explore this wonderful area of England.
Stayed 3 nights in Oct 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunshine at the end of a very difficult year
wonderful few days in the lap of luxury. Amazing friendly and helpful staff , total home comforts every thing we needed catered for and more. Facilities we did'nt expect a perfect experience. We totally recomend Macdonald Elmer court resorts to all ages.
Stayed 5 nights in Sep 2021

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No air conditioning in the room, only patio doors which you couldn’t leave open for security reasons, therefore the room was like a sauna. No option in the room to split waste, therefore I assume no recycling is done, unless the staff go through each rooms bins splitting general waste & recycling.
Stayed 3 nights in Sep 2021

4/10 Poor

LEE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired but with soooo much potential
Facilities good, outdoor pool lovely though (a) they don't tell you that you have to book a 2 hours slot to use and (b) they may shut it without notice to do 5 yearly maintenance in the middle of the high season (stupidity at its best). Staff helpful and friendly. Have closed Steak Club restaurant but not updated details, website etc. Rooms very tired and need updating. Could also use a visit from someone armed with a duster and bleach ! Lots of dirty areas including what looked like faeces on wall... Nice location at south of New Forest, but a saolid 20 min walk into Lymington centre/quay where you will struggle to get a table for evening meals (tip: try the yacht clubs)
Stayed 3 nights in Aug 2021

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
We had a lovely stay just guests need to book breakfast and the restaurant in advance because we didn’t and it meant we couldn’t have breakfast the first day and didn’t eat dinners there. We stayed in the apartments but the hotel should accommodate in case those staying in the apartments want breakfast as well. Thanks
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
The premises were in a great location and the apartment was clean and sufficient. The staff members were friendly and accommodating when asked, however they made every request which would be instantly easy in other hotels, seem like very difficult tasks. E.g., we had requested via Expedia to have twin beds, they gave us one which had twin beds but prepared as a double and we were made to feel bad for requesting to be made into twins again. And at checkout, we asked for our two small pieces of luggage to be put somewhere as our train was leaving much later than checkout, and again we were told how difficult it would be and that a member of staff who stored our luggages on the first day as the room was being prepared, was told off for doing so. Our main issue though, is pre-stay (lack of) communication. I tried to contact the hotel at least from two weeks before our trip to see if everything was ok with the booking, etc and, despite trying to email them via Expedia, via Messenger, via the email the Messenger people gave me and via the direct phone the hotel gives on their website, I NEVER managed to contact them prior to our stay, which is weird for such a big (and quite posh) hotel. Plus, there is an ongoing issue with their Spa section, where we booked for a half-day retreat but some things on their website description are misleading and incorrect and we ended up overpaying as the service was not as described and we have not heard from them still (of course), 3 days later.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2021