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Reviews of Premiere Classe Lyon Est - Aéroport Saint Exupéry

1 out of 5
Premiere Classe Lyon Est - Aéroport Saint Exupéry
Boulevard de l'Europe, Saint-Laurent-de-Mure, Rhone

Reviews

6.8
Rating 10 - Excellent. 133 out of 952 reviews" "
Rating 8 - Good. 368 out of 952 reviews" "
Rating 6 - Okay. 244 out of 952 reviews" "
Rating 4 - Poor. 113 out of 952 reviews" "
Rating 2 - Terrible. 94 out of 952 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good economic basic place to stay near airport if you arrive a late and don't won't the hassle of navigating a busy city centre at night time.
Stayed 1 night in Mar 2024
Response from Lucie on 1 Apr 2024
Dear customer, thank you for sharing your experience. We are very pleased to know that the quality of our services met your expectations. We hope to see you again at your next stop. Have a nice day.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a budget night before an early flight
Stayed 1 night in Jul 2023
Response from Béatrix on 2 Aug 2023
Dear customer, thank you for sharing your experience. We are very pleased to know that the quality of our services met your expectations. We hope to see you again at your next stop. Have a nice day.

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend an extra couple bucks go somewhere else
Very dated with ashtray built into washroom sink. Dark and like a prison cell. Door didn’t close properly, dark dank in middle of no where. Toilet wasn’t clean shower wasn’t properly cleaned.
Stayed 1 night in Jun 2023
Response from Béatrix on 8 Jul 2023
Thank you for taking the time to share your opinion with us. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our top priority.

6/10 Okay

Wayne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice breakfast but smelly bedroom.
Check in was good with a friendly helpful lady and the included breakfast was excellent although we did have to take it next door at the Campanile hotel next door so I do not know what it would have been like on site. However the room was not particularly very good, worst of all it smelt of urine !!!
Stayed 1 night in Mar 2023
Response from Béatrix on 24 Mar 2023
Dear guest, please be assured that your comments are a source of constant improvement and contribute to the evolution of our hotel. We are aware of your comments and we thank you for taking the time to write to us.

6/10 Okay

Jacob

Business traveller
Liked: Cleanliness
This hotel is exactly what it looks like.
Response from Béatrix on 18 Feb 2023
BonjourMerci d'avoir pris le temps de nous mettre une note. A très bientôt.

6/10 Okay

Suzanne

I never received any information about checking procedures even though the property said we needed to contact them ahead of time to receive instructions
Stayed 1 night in Sep 2022
Response from Béatrix on 30 Sept 2022
Hello,Thank you for taking the time to share your review.

6/10 Okay

Elie

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from g on 11 Sept 2022
Bonjour,Nous vous remercions pour votre note et nous vous souhaitons une bonne continuationCordialement

8/10 Good

david

Straightforward and helpful
The place is no frills but clean and comfortable. The staff have been very helpful. There is a shuttle bus that is run independently that takes you to and from the airport or Train station for 7€. This is much better than waiting for a rude taxi driver who will over charge. Pick up is next to the entrance for P0 car park and you can call the service on +33 6 80 16 81 43. The same for the return to these places..
Stayed 1 night in Jul 2022
Response from Adele on 27 Jul 2022
Thank you very much for your review Mr. Irons, we hope to see you again at the Première Classe.

4/10 Poor

Sedki

Stayed 1 night in Jul 2022
Response from Béatrix on 14 Oct 2022
Nous vous remercions d'avoir pris le temps de nous écrire

2/10 Terrible

MARK

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
Worst experience ever, toilet was filthy, room smelt disgusting, i was asked to buy drugs twice, i was only at the hotel 30 mins. I did not stay at the hotel, after going in, seeing the room i left straight away. I had to sit the airport all night, this was a better option than staying the night in that room. There was no airport shuttle and no taxi's would come to the hotel for pick up.
Stayed 1 night in Apr 2022
Response from ELODIE on 7 Apr 2022
Bonjour, merci pour votre message. Nous sommes désolés d’apprendre que votre séjour s’est mal passé. Soyez assuré que les problèmes que vous avez rencontrés ne sont pas habituels et grâce à vos remarques, nous pourrons nous améliorer. N’hésitez pas à nous contacter pour en discuter. Nous serons ravis de vous recevoir à nouveau !

4/10 Poor

Verified traveller

Business traveller
great budget
It is a 15min drive from the airport. In the middle of an industrial estate. Please carry food with you before you arrive as it doesn't any options except for vending machine. The airport shuttle is 7 euro for out-of-service hours of the bus 47 which is 1.9 euro. WiFi is okay and can be accessed using room number and name. Check-in can be done using an automated 24 HR machine Very budget frdly and minimal facilities. The rooms are like a box so you can hear your neighbors. But it's perfect for a on budget close to airport room.
Stayed 1 night in Feb 2022
Response from Illiana on 12 Feb 2022
Hi, thank you so much for taking the time to write such a detailed comment regarding our hotel and its services. We are sure you are going to help many of our future guests! We are also delighted to see that you enjoyed your stay in our hotel! Have a nice day!

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Alicia on 8 Oct 2021
Merci pour votre note et à bientôt dans nos hôtels

8/10 Good

anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good motel for a single night near the airport
Stayed 1 night in Aug 2021
Response from beatrix on 1 Sept 2021
Bonjour, Merci pour votre commentaire très positif. Nous sommes ravis de lire que vous êtes satisfait de votre séjour. Nous espérons vous recevoir lors d'un prochain séjour. Cordialement,

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service
Good - shared restaurant helped
Not bad, the food was served in the restaurant attached to the campanille next door, so better than usual.
Stayed 1 night in Jul 2021
Response from beatrix on 19 Jul 2021
Bonjour, Merci pour votre commentaire très positif. Nous sommes ravis de lire que vous êtes satisfait de votre séjour. Nous espérons vous recevoir lors d'un prochain séjour. Cordialement,

6/10 Okay

Andrew

Business traveller
Stayed 1 night in Feb 2020
Response from La DIRECTION on 2 Mar 2020
Cher client, nous vous remercions de nous avoir fait partager votre vision de notre hôtel, étant dans une démarche d'amélioration constante votre avis est précieux.

6/10 Okay

Elanor

Stayed 1 night in Feb 2020

10/10 Excellent

Christopher

Stayed 1 night in Dec 2019

4/10 Poor

andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
The door wouldnt close properly, it was december and cold all night. The bathroom was dirty
Stayed 1 night in Dec 2019
Response from La Direction on 2 Jan 2020
Dear customer, thank you for giving us feedback regarding your stay, we are sorry for the discomfort caused by this defect, that is why we will remedy it as soon as possible. Your customer feedback allows us to improve every day. Hope to see you again soon

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from La Direction on 23 Dec 2019
La satisfaction du client est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous ferons de notre mieux pour vous offrir l'expérience formidable dont nos clients se réjouissent

2/10 Terrible

Laurence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laurdubois
Chambre sans chauffage non isolée, bruyante . Linge de lit sale (notamment les dessus de lit avec des taches ) Pratique car près des parkings aéroport mais franchement à n’en pas recommander .
Stayed 1 night in Dec 2019

2/10 Terrible

patrice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from La DIRECTION on 18 Dec 2019
Les commentaires de nos clients sont toujours sources d'amélioration . En espérant vous revoir prochainement

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Basic room, nothing fancy, suited our purpose...a good sleep close to the airport. Breakfast was good value.
Stayed 1 night in Oct 2019
Response from La Direction on 12 Oct 2019
thank you for your comment and see you soon

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical
Pratique avant un long vol, personnel souriant et avenant
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
I arrived midnight wirh my reservation, but the code was not recognized. So i had to book another room. Also the vendingmachine was not working. Not even water to drink
Stayed 1 night in Jul 2019
Response from La Direction on 27 Jul 2019
sorry for this problem a telephone number was displayed at the terminal in case of a problem

6/10 Okay

TAMARA

Liked: Staff & service
Okay for 1 night
Got to the airport around 11pm. No Taxi wanted to make the trip because it is so close. Had to call the hotel (local call that costs a fortune) to get us a shuttle for 7 Euros (a lot for 2KM). The next day had to get a train back from the airport, so 7 Euros for a shuttle once again. Other than that, the hotel was ok, nothing great, but at least was clean. The service was good as well. If you get to the hotel late, you can get the keys with a machine located outside the reception so that was convenient.
Stayed 1 night in Jul 2019
Response from La Direction on 9 Jul 2019
Dear customer, we have read your opinion and we thank you, thank you for taking the time to write to us, so I will be able to educate my team on these points, your comments being a source of improvement every day. looking forward to seeing you again,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very clean and had a great sleep
Stayed 1 night in Jun 2019
Response from La Direction on 1 Jul 2019
Chers clients, Merci d'avoir partagé votre expérience. Nous sommes très contents de savoir que la qualité de nos prestations fut à la hauteur de vos attentes. En espérant vous revoir lors de votre prochaine halte. Cordialement

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from La Direction on 13 Jun 2019
Merci pour votre bonne note sur notre hôtel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy airport access
Must have a car or taxi to get to/from hotel. They offer a cheap airport shuttle that runs every hour. The staff was friendly and kind. Bathroom was a little bit small. But the room perfect for the night before my departure from Lyon St. Exupery Aeroport
Stayed 1 night in Apr 2019
Response from La Direction on 6 Apr 2019
Hello, We thank you for your comment that will please our entire team. Regards

6/10 Okay

Fahed

Disliked: Cleanliness, staff & service, property conditions & facilities
I was traveling from Genève to Lyon. Then after arriving at the terminal 1 there is no shuttle available for the hotel. Hopefully I got the shuttle telephone number from the airport information desk after 2 hours waiting. It was unacceptable and even more there is no indication of the shuttle station. I had to walk through all the airport till the terminal 2 and then going outside the terminal near a small car parking. It was horrible because I don’t know the airport. It is unacceptable.
Stayed 1 night in Dec 2018
Response from La Direction on 8 Dec 2018
for a next stay send an email to the hotel to ask for information about the shuttle

2/10 Terrible

Miles

Despite its name and publicly this hotel is not accessible from the airport without a car. It has no links to the city of Lyon either. Rubbish. I want my money back.
Stayed 3 nights in Nov 2018
Response from La Direction on 4 Dec 2018
THANK YOU to send an email to hotel thank you

8/10 Good

Mihai

Liked: Staff & service, property conditions & facilities, room comfort
Good for business, but nothing else
Prompt and good service. I spent one evening without lights in my room, due to an electric problem. Nothing to do around the hotel, placed in an industrial area. The wifi was not secured, which is quite dangerous nowadays in such a community of people, and besides it was absolutely horrible in terms of speed after 6 o'clock in the evening.
Stayed 4 nights in Oct 2018
Response from La Direction on 16 Oct 2018
thank you for your comment and we are sorry for the wifi

8/10 Good

C.Hengstmann, Egeln, Allemagne

Liked: Cleanliness
We liked the short way to the Airport, to check in without Problems. We didn't like the surroundings.
Stayed 1 night in Oct 2018
Response from La Direction on 13 Oct 2018
THANK YOU FOR YOUR COMMENT AND HOPE TO REVIEW THE NEXT TIME

2/10 Terrible

Sylvie

Disliked: Staff & service, room comfort
Avoid this hotel if you can
limited business hours phones not answered. Reception not helpful. Difficult to get info on shuttle bus (navette) €7 per person from airport or €20 taxi ,hotel located in industrial distribution area .
Stayed 1 night in Sep 2018
Response from La Direction on 22 Sept 2018
Hello sorry for the problem of contact you for the next send an email when the reception is closed

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Just not a very nice place. Inconvenient to get to, shuttle takes ten minutes (once you're in it, but I had to wait half an hour for it) and costs €7 each way. Reception unfriendly and grimy. Room was a little smelly at first but fine after a while
Stayed 1 night in Sep 2018
Response from La Direction on 12 Sept 2018
sorry for your stay may be better for next time our hotel is generally complimented in genera

2/10 Terrible

Patrick

Do Not Stay at this Hotel!
This was the worst experience we've ever had with a hotel. They did not answer the phone when we called from the airport, then did not answer the phone or the bell when we arrived. They had an automatic key dispenser that showed we had fully paid for the room, but it would not give out the key. We ended up sleeping in the vending room space outside the front door (hard floor, about 6' by 5' space) until 5:30 am, when the person showed up. And then they double charged our credit card!
Stayed 1 night in Sep 2018
Response from La Direction on 8 Sept 2018
We thank you for taking the time to leave a comment, the well being of our customers is a priority that's why we have set up an emergency number which is displayed at the automatic terminal in case of problem during at night, we are sorry for your discomfort. you have been taken once and you can check it on your bank account. Or the person who was opening gave you your room and offered you the breakfasts during your telehone call the reception was closed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2018
Response from La Direction on 3 Jun 2018
Très cher client, nous vous remercions d'avoir pris le temps de poster votre avis.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than I expected
Breakfast was basically only carbs. Room smelled of years of smoking inside. No iron. Not a single channel for english (though I guess this is a country-wide problem). People tried to serve me with kindness, which is why I give it *1/2 rating rather than *
Response from La Direction on 12 May 2018
We thank you for having shared your comment. We take good note of your remarks. Good day to you

6/10 Okay

BV, Lyon St Exupery

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Practical as close to the airport
Experience disappointing as the evening was cold and while i went back to reception to let the member of dtaff know that the heating was not working and was stone cold, i did not receive the support I was expecting - making me feel inadequate as not able to make it work. Lack of blankets in the room did not compensate for,the lack of warmth. Practical location if you have an early flight from St Exupéry airport.
Stayed 1 night in Apr 2018
Response from Le Directeur on 2 May 2018
Hello, We thank you for your comment. The notices of our customers allow us to improve. For the air conditioning, during your stay, we were in COLD mode, we are from now on in HOT mode. We hope to receive you soon. Cordially

4/10 Poor

Judith

Disliked: Staff & service, property conditions & facilities, room comfort
Response from La Direction on 15 Apr 2018
Votre avis est primordial et nous permet de nous améliorer continuellement.

6/10 Okay

Eddie, London

Liked: Staff & service
Easy check-in with automated machine. Good for a night rest that you only care about a place to sleep but not about the amenities.
Stayed 1 night in Mar 2018
Response from La Direction on 25 Mar 2018
Votre avis est primordial et nous permet de nous améliorer continuellement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from La Direction on 11 Apr 2018
Très cher client, nous vous remercions d'avoir pris le temps de poster votre avis.

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
Room was clean and adequate for a place to sleep. Couldn't work out how to control the heating so it was very hot but fine with the window open.
Stayed 1 night in Feb 2018
Response from La Direction on 20 Feb 2018
Thank you for your comment and soon has in our hotel

6/10 Okay

Dawn

Disliked: Staff & service, property conditions & facilities, room comfort
Short stay
I stayed in this hotel for about 8 hours. 7 hours too long. If all you're doing is sleeping before a flight and you don't want to pay too much (it's still overpriced), then maybe it might be ok. Otherwise pay another £20 and stay somewhere else
Stayed 1 night in Jan 2018
Response from La Direction on 31 Jan 2018
Thank you for your comment which helps us improved us

4/10 Poor

ELKE

Liked: Cleanliness
Disliked: Room comfort
Not good
Overpriced for nothing
Stayed 1 night in Jan 2018
Response from La Direction on 20 Jan 2018
Thank you for your comment our hotel is my dear close to the airport

2/10 Terrible

Jo, Warwickshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room without a view
It was almost impossible to get to the hotel because the taxis at the airport would not travel such a short distance so you had to catch a shuttle service that met you in between two very distant car parks. It took me 1 hour to find this place and the shuttle had gone by then! I had to carry my heavy suitcase up several flights of stairs with no lifts. When I got to the hotel it was closed and there was no one to help me. There was a machine on the wall which was very difficult to use and eventually I go my room ticket. The room was very small with a tiny windo looking at a stairwell! At 2am water started dripping through the ceiling next to the bed! It dropped continuously until 3:30am. There was no phone number to report the problem or ask for help. In the morning I reported the problem to the lady in the restaurant below and she was horrified but did not offer me any refund. There was no one in charge. A dreadful experience.
Stayed 1 night in Dec 2017
Response from La Direction on 20 Dec 2017
We thank you d for having taken time to leave a comment, the good(property) to be of our customers is a priority that's why we set up a hot line which is posted(shown) has the automatic border in case of problem during the night, we are sorry for your discomfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fine for what it was. Lived up to expectations.....
Stayed 1 night in Dec 2017
Response from La Direction on 14 Dec 2017
Gracias para tener dejar un comentario

2/10 Terrible

Ines, SF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel.
It was a terrible stay for many reasons: — Public transportations don't go there as it's far from downtown. — The door of my room didn't close properly and the room was smelly. — In the morning I tried to ask for a shuttle but the reception was closed. I rang and a lady from the hotel opened the door to complain about getting disturbed. I asked her for a shuttle to the airport, she replied that it was too late and that the reception was closed. She didn't care enough to try to help.
Stayed 1 night in Nov 2017
Response from La Direction on 2 Dec 2017
Hello, a number of urgenc is poster has the border for landing has this gere of problem quad the reception is closed

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect value for money
Good value for money. Shuttle bus to the airport, quiet location, one restaurant nearby
Stayed 1 night in Sep 2017
Thank you for your comment and soon has La Direction

8/10 Good

Tricia, Moray

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Airport Hotel
Does exactly what it claims to do
Stayed 1 night in Sep 2017
Thank you for your comment and soon has La Direction

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Close to airport
Check in good and efficient. Rooms functional. Perfect for overnight stay when early flight the next morning. Close to Lyon airport.
Response from La Direction on 9 Feb 2017
Our location, fact of our hotel an excellent stage to go, among others, to the airport