Lyons Hotels

"Was at the hotel for maybe 20 minutes. Ended up driving 2 hours back home. The carpet was torn in the hallway, wires were hanging out of the wall in stairwells (covered in about 5-10 years of dust), our room door didn’t close all the way unless I slammed it, wasn’t informed that the elevator was broken until I got there (I’m disabled and can’t take the stairs, they didn’t have a room available on the first floor), the walls were thin and you can hear everything going on in the rooms around you, it’s obviously the hotel hasn’t been well maintained at all. I was afraid I would see rats honestly. Was told by the desk clerk she would try to get me a refund and call me to let me know what was going on. I got no call, I got no refund. "

"Breakfast menu was fresh, parking looked safe"

"I always choose Hilton garden inn when I visit from northern Michigan. Rooms are clean, staff is friendly and beds are comfy "

"Parking was "

"Breakfast was OK. Room was good very clean staff super helpful."

"Bad odour in the room"

"Room was good, mattreses were hard as usual for most hotels. At least this one offers a room with two queen size beds and has a breakfast. Pool was too cold to use even though it is indoors."

"Great staff the minute we arrived, didnt have to wait long even though they were very busy. They had a very large group in front of us but he c was very polite and we didn't wait long. The room was very nice and clean. Breakfast was very good . Even though there was a large group of students they kept everything full and hot. Kudos to your staff, we will be back again. "

"No hot water, shampoo conditioner and body wash all empty. Tried to call front desk and phone didn’t work. Soda machine didn’t work. Alot of stains on bottom part of bed. Asked about the hot water they said they never have problems with it. Probably one of the worst hotels we’ve been to "