Bar (on property)

Reviews of DoubleTree by Hilton Madison Downtown

4 out of 5
DoubleTree by Hilton Madison Downtown
525 West Johnson Street, Madison, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 778 out of 1001 reviews" "
Rating 8 - Good. 173 out of 1001 reviews" "
Rating 6 - Okay. 32 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 6 out of 1001 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!!!
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thanks for your 5-star review, Ginger! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Steven, Longboat Key

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Thanks for your 5-star review, Steven! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

George, Cary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant Stay, staff and location
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Thanks for your 5-star review, George! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thanks for your 5-star review, Erik! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thanks for your 5-star review, Heather! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

6/10 Okay

Tannie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I was disappointed that they charged $18 for parking when it says free parking on their website!
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Hi Tannie, We sincerely apologize for any misunderstanding. There are two DoubleTree hotels in Madison and the other location, DoubleTree by Hilton Madison East does indeed offer complimentary parking. While we do charge for parking, we are still offer the lowest rate for overnight parking across all Downtown Madison hotels. We appreciate you staying with us and hope to welcome you back in the future.

10/10 Excellent

ilana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All super convenient to university
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thanks for your 5-star review, Ilana! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from housekeeping to management, staff was top notch. clean rooms.
Stayed 3 nights in Apr 2024
Response from GM on 6 May 2024
Thanks for y our 5-star review, Annie! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clear, clean room
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thanks for your 5-star review, Cynthia! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Felisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & convenient
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thanks for your 5-star review, Felisa! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the university.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thanks for your 5-star review, David! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the warm cookies at the desk and cold water bottles in the room! Nice touch!
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
Thanks for your 5-star review, Lydia! We are so happy to hear you enjoyed your stay and look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Madison!

10/10 Excellent

Wafa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and helpful staff
Stayed 6 nights in Apr 2024
Response from GM on 26 Apr 2024
Thanks for your 5-star review, Wafa! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Kean

Travelled with family
Liked: Amenities
Friendly staff
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thanks for your 5-star review, Kean! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Chaim

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great large room
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Thanks for your 5-star review, Chaim! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thanks for your 5-star review, Hector! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to UW and great restaurants! And the staff could not have been nicer and more helpful!
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr 2024
Thanks for your 5-star review, Jaime! We are so happy to hear you enjoyed our near campus location and friendly staff. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team here is second to none! Best experience I have had. The staff is amazing; everyone is friendly, helpful, and tuned in to what their guests need.
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Thanks for your glowing recommendation, Ann! We are so happy to hear you enjoyed our friendly staff and the incredible service we strive to provide. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

EDDI

Stayed 3 nights in Mar 2024
Response from GM on 19 Apr 2024
Thanks for your 5-star review, Eddi! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located so close to State Street.
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thanks for your 5-star review, Penny! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

SHELLEY

Stayed 2 nights in Mar 2024
Response from GM on 15 Apr 2024
Thanks for your 5-star review, Shelley! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was so convenient to have during our stay and all of the staff was extremely helpful.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Thanks for your 5-star review, Devin! We are so happy to hear you enjoyed our complimentary shuttle service and friendly staff. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to try the Doubletree for the first time. Will be back.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thanks for your 5-star review, Cynthia! We are happy to hear you enjoyed your first DoubleTree experience and look forward to welcoming you with more of our signature chocolate chip and walnut cookies soon!

8/10 Good

Alun

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar 2024
Thanks for sharing your review with us, Alun! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place and location, staff was great and able to walk to many different places.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thanks for your 5-star review, David! We are happy to hear you enjoyed our friendly staff and central location. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Lori

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Thanks for your 5-star review, Lori! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was fine. Restaurant had good selections & food. Lots of construction in the area which made driving a little difficult.
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Thanks for sharing your review with us, Debra! We are happy to hear you enjoyed our onsite restaurant and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Melia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thanks for your glowing recommendation, Melia! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Thanks for your 5-star review, Christian! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Kerrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exhausting trip
It was a quiet clean room. We were exhausted. I will definitely stay at this location again.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thanks for your glowing recommendation, Kerrie! We are happy to hear you had a peaceful stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thanks for your 5-star review, Winnie! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thanks for sharing your review with us, Nicholas! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Fred

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Thanks for your glowing recommendation, Fred! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent and within many of the University's facilities.
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thanks for your 5-star review, Paul! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice. Would definitively return
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thanks for your 5-star review, Spencer! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thanks for your 5-star review, David! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit. Good break. The shuttle service was extremely convenient
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thanks for your 5-star review, Jeffrey! We are happy to hear you enjoyed our complimentary shuttle service and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Updated. Clean. Friendly. Close to our Badger. Walkable to campus plus they offer a shuttle as needed
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Thanks for your 5-star review, Stephanie! We are happy to hear you enjoyed our near campus location and complimentary shuttle service. Looking forward to welcoming you on the next trip to visit your Badger!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Well run. Quiet.
Stayed 3 nights in Feb 2024
Response from GM on 9 Feb 2024
Thanks for your 5-star review, Janet! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

LISA

Travelled with family
Liked: Amenities
Great check in! Friendly staff!
Stayed 2 nights in Feb 2024
Response from GM on 8 Feb 2024
Thanks for your 5-star review, Lisa! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Madison!

4/10 Poor

Linda E

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The availability of the shuttle was nice; the bartender was new & unsure of pricing; charged us $25 for 2 Kahlua/crème drinks; I could have bought a whole bottle for that amount?
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Linda, Thank you for staying with us and for sharing your feedback. We are so sorry to hear you experience in the restaurant was less than perfect. Your insight has been given to our Director of Food & Beverage so he can work on training with the aforementioned bartender and provide any clarity surrounding pricing. We hope to be able to welcome you on your next visit to Downtown Madison.

10/10 Excellent

Brian

Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thanks for your 5-star review, Brian! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 5 Feb 2024
Thanks for your glowing recommendation, Lucille! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 2 Feb 2024
Thanks for your glowing recommendation, James! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Malorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really had a good stay here. the staff were all super friendly and the chauffeur services were really helpful since i was unfamiliar there. when i stayed there was construction going on right outside of the entrance which made it hard to get in but that wasn’t the hotels fault. the entrance was hard to find though.
Stayed 1 night in Dec 2023
Response from GM on 29 Jan 2024
Thanks for your 5-star review, Malorie! We are so happy to hear you enjoyed our friendly staff and the outstanding service our team provides. Looking forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Gordon, Antioch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a great stay. We will be staying here again. Not only were all the staff great the room was really clean and great beds and pillows. If I could give a rating better the 5 stars we would. You can book this hotel with peace of mind you will have a great stay. Oh, the added bonus was the amazing free cookie upon check-in.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Thanks for your 5-star review, Gordon! We are happy to hear you enjoyed your stay and look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Madison!

10/10 Excellent

Yitianran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thanks for your 5-star review, Yitianran! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

8/10 Good

Margaret

Travelled with family
Stayed 3 nights in Jan 2024
Response from GM on 22 Jan 2024
Thanks for sharing your review with us, Margaret! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Thanks for your 5-star review, Michael! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Madison!

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The TV is a JOKE. How can u be in Wisconsin and not offer a smart TV or anything but basic cable?? It’s 2024
Response from GM on 20 Jan 2024
William, We are sorry to hear you were disappointed in the TV channels featured during your stay. We are undergoing a major upgrade that will allow guests to be able to access streaming services and digital guides. This project is set to be complete by the end of the month. We apologize for the temporary disruption that you experienced, but it is necessary to be able to enhance the amenities for future stays. We hope to welcome you back to Madison soon you'll be able to witness these exciting changes.