Syracuse Hotel Guide - Madonna delle Lacrime hotels in Syracuse, Italy.

"We stayed here for two nights and were extremely disappointed, especially considering this is supposed to be a five star property. Our first night we were put in a room where the bathroom had a horrid smell that spread to the entire room. The room was also on the same floor as all the cleaning staff which was very odd. They offered us nothing in return for this very disappointing night. Do not recommend staying here."

"The breakfast was good, though it would have been better to have more fresh fruit. The bed was also a bit lumpy and could use replacement. Overall the stay was excellent and I would book it again!"

"Wow, what a fantastic hotel. Super location for the Archeological Park & Museum. Rooms and amenities were great, the pool and sundeck perfect for a drink. Staff were friendly and helpful, breakfast was spectacular, everything you could want for a Sicilian breakfast. Rooms were modern and comfortable definitely a value for the price. "

"We had a wonderful stay in Syracuse. The hotel was beautiful, comfortable, and perfectly located. A special thank you to Francesco for his excellent service and amazing recommendations throughout our stay. His kindness and local tips made our trip even more special. Highly recommended!"

"Quiet location in historic “grand” hotel surroundings. Rooms are modern and beds are firm! I would go back."

"Very simple room but good value. Shower and towels very good. But from the street the hotel looks pretty run down, we were concerned. However, much nicer on the inside and staff really friendly. "

"Breakfast menu fine. The air conditions was great. The front desk staff was uninterested and not interested in welcoming anyone."

"The hotel is located in a car-free zone, which made it difficult to find. The parking options are not very good. We had to park in a lot a long distance away and had concerns about the car being left. Otherwise, our stay was wonderful. Comfortable, large suite with views of the sea. Once we got settled, it was an outstanding experience to be in this area."

"The in-room WiFi wasn’t working and they said it wouldn’t be working. That the in-room was a third party and they had no control!! Out coffee table was about to fall apart. Maintenance did come to try and save it but they couldn’t. So we had to live with it for the duration of our stay. The bar was never staffed and we had to go search for someone to assist. This is not a 5 star or 4 star hotel. It is in desperate need of help"