Double Room, Terrace (Jacuzzi)
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Reviews of Hotel Ópera

4 out of 5
Hotel Ópera
Cuesta de Santo Domingo, 2, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location. My only complaint was very strong smell from cleaning products, triggering allergies.
Stayed 2 nights in Apr 2024

6/10 Okay

David, San Gabriel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights at Hotel Ópera in Madrid. It is in a very convenient location near the Royal Palace of Madrid and Opera House, along with many other tourist attractions. The first night they gave us a bigger room (room 903) on the top floor. It had a great city view and palace view. However, this room had a broken air conditioning system. I ended up opening the casement windows on the slanted roof/wall to get cool air at night. Also the shower door was too wide it couldn't open all the way if swing inward or bump the toilet when swing outward. Otherwise this room would've been a cute room for kids with 3 beds. The staff was nice enough and relocate us to a different room on the second night with complimentary breakfast. The relocated room had no problem. Due to the location, you can hear the street and crowd noise at night. It is one of the less expensive hotel around this area; but you get what you paid for.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location Very walkable The restaurant is awesome outside seating so enjoyable The Opera dinner show on Saturday a must !!! Don't speak the language it still was the best !!! The food full course delicious the singers amazing!!! My only complaint is the place needs some updates in rooms and hall ways !!! I would recommend and stay again
Stayed 4 nights in Apr 2024

10/10 Excellent

Mayte

Stayed 3 nights in Mar 2024

6/10 Okay

Mikhail

Stayed 1 night in Mar 2024
Response from Hotel Opera on 6 Apr 2024
Dear Customer,Thank you very much for your comment about your experience at the Hotel.We are pleased to see that you had a pleasant stay at our establishment and we hope to see you again at our hotel. From the heart of Madrid and on behalf of our entire team, receive an affectionate greeting.

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient.
Stayed 2 nights in Mar 2024
Response from Hotel Opera on 6 Apr 2024
Dear Customer,Thank you very much for your comment about your experience at the Hotel.We are pleased to see that you had a pleasant stay at our establishment and we hope to see you again at our hotel. From the heart of Madrid and on behalf of our entire team, receive an affectionate greeting.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ópera is literally across the street from the Madrid Royal Opera and Royal Palace and is ideally located close to many of Madrid’s iconic landmarks. The hotel restaurant serves scrumptious local cuisine and has beverages for every taste. However, the BEST THING about staying at Hotel Ópera is its AMAZING weekly opera/Zarzuela dinner show with world class opera singers and musicians. You will enjoy this show even if you are not an opera buff or if you don’t speak Spanish. You will not be disappointed by this diamond of a show in this gem of a hotel in Madrid’s historic “centro” or downtown.
Stayed 2 nights in Mar 2024
Response from Hotel Opera on 6 Apr 2024
Dear Customer,Thank you very much for your comment about your experience at the Hotel.We are pleased to see that you had a pleasant stay at our establishment and we hope to see you again at our hotel. From the heart of Madrid and on behalf of our entire team, receive an affectionate greeting.

6/10 Okay

Yunior

Travelled with family and small children
Liked: Amenities
Outdated
Stayed 3 nights in Nov 2023
Response from HOTEL OPERA 4* on 29 Feb 2024
Dear YuniorThank you for taking the time to share your experience with us. The hotel is recently renovated, although we can understand if you don't like the decoration as it is very subjective.From the heart of Madrid and from our entire team we extend our warmest regards.

10/10 Excellent

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are clean, very friendly staff. Parking available right by the property.
Stayed 2 nights in Jan 2024
Response from Hotel Opera on 5 Feb 2024
Dear SergeyThank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay pleasant. You can visit our page www.hotelopera.com in which you may be interested for future stays. We hope to see you soon.Hotel Opera

10/10 Excellent

JAIME FABIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alejandro on 15 Dec 2023
Estimado Jaime Fabián,Muchas gracias por su valoración acerca de su experiencia en el Hotel Opera.Trabajamos para ofrecer el mejor servicio y una gran estancia a cada huésped.Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo.HOTEL OPERA 4*

10/10 Excellent

Vergel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Nov 2023
Response from Alejandro on 9 Dec 2023
Dear Vergel, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

8/10 Good

Xiaojun

Stayed 3 nights in Nov 2023
Response from Alejandro on 9 Dec 2023
Dear Xiaojun, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

10/10 Excellent

Mauricio

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend it!
Stayed 2 nights in Nov 2023
Response from Alejandro on 9 Dec 2023
Dear Mauricio, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

8/10 Good

kelly

Liked: Property conditions & facilities
Great stay other than the spiders in the room. There were bugs in my room. I was very disappointed in that. I also thought I was getting a jacuzzi and a tub, not a jacuzzi-tub. The price was too much for what you get.
Stayed 2 nights in Nov 2023
Response from Alejandro on 9 Dec 2023
Dear Kelly, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

10/10 Excellent

Gustavo, Toa Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great service
Stayed 1 night in Nov 2023
Response from Alejandro on 24 Nov 2023
Estimado Gustavo,Muchas gracias por su valoración acerca de su experiencia en el Hotel Opera.Trabajamos para ofrecer el mejor servicio y una gran estancia a cada huésped.Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo.HOTEL OPERA 4*

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alejandro on 24 Nov 2023
Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

8/10 Good

Larsen,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Oct 2023
Response from Alejandro on 22 Oct 2023
Dear Larsen, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4

10/10 Excellent

Tania, Grand Prairie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel. Very close to restaurants and the area has a great night life. Also very close to the metro and the real palace
Stayed 3 nights in Oct 2023
Response from Alejandro on 14 Oct 2023
Dear Tania, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

8/10 Good

Annissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with great views of the city. The restaurant at the hotel had great food and coffee. The location was very walkable to the Royal Palace, shopping and dining options. Quick access to Uber as well. It also had a nice fitness center to enjoy.
Stayed 3 nights in Sep 2023
Response from Alejandro on 7 Oct 2023
Dear Annissa, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

10/10 Excellent

Sarayut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from Alejandro on 7 Oct 2023
Dear Sarayut, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

10/10 Excellent

Kirsten Stevens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in the centre of Madrid, felt perfect location to see the city and felt safe as a female solo traveller. Hotel was very clean and staff friendly and helpful.
Stayed 3 nights in Jun 2023
Response from Alejandro on 7 Oct 2023
Dear Kirsten, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Opera.We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.From the heart of Madrid and from our entire team we extend our warmest regards.HOTEL OPERA 4*

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023
Response from Alejandro on 7 Sept 2023
Thank you very much Margaret for taking the time to share your experience at the Opera Hotel with other travelers! We are glad to know that your stay has been excellent. We hope to welcome you again very soon, until then receive a big hug from our entire team! Greetings.

6/10 Okay

Sergio Luis

Mucho ruido afuera de la habitación
Stayed 4 nights in Aug 2023
Response from Alejandro on 29 Aug 2023
¡Muchas gracias Sergio Luis por dedicar parte de su tiempo a compartir su experiencia en el Hotel Ópera con otros viajeros! Nos alegra saber que su estancia ha sido positiva. Le pedimos disculpas por el inconveniente que nos comenta, le garantizamos que seguiremos trabajando para ofrecer el mejor servicio posible a nuestros huéspedes. Por favor, le rogamos que para futuras ocasiones se dirija a nuestra recepción y le ayudaremos de manera inmediata. ¡Esperamos poder volver a recibirles muy pronto, hasta entonces reciban un fuerte abrazo de parte de todo nuestro equipo! Saludos.

6/10 Okay

Jessica

Stayed 2 nights in Aug 2023
Response from Alejandro on 7 Oct 2023
Estimada Jessica,Muchas gracias por su valoración acerca de su experiencia en el Hotel Opera.Trabajamos para ofrecer el mejor servicio y una gran estancia a cada huésped.Desde el corazón de Madrid y en nombre de todo nuestro equipo, reciba un afectuoso saludo.HOTEL OPERA 4*

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2023
Response from Alejandro on 15 Aug 2023
Thank you very much Beata for taking part of your time to share your experience at Hotel Ópera with other travelers! We are glad to know that your stay has been excelent. We hope to be able to receive you again very soon, until then receive a big hug from our entire team! Greetings.

10/10 Excellent

ShuHua

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel for travel.
Stayed 2 nights in Aug 2023
Response from Alejandro on 15 Aug 2023
Thank you very much ShuHua for taking part of your time to share your experience at Hotel Ópera with other travelers! We are glad to know that your stay has been excelent. We hope to be able to receive you again very soon, until then receive a big hug from our entire team! Greetings.

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from Fernando on 29 Jul 2023
Dear Stephenthank you for sharing with us you lovely stay. Hope we can see you some other time soon! :)Best regardsHotel Opera

10/10 Excellent

JAINENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great service. Great location. Within minutes from the Royal Palace and many other attractions and restaurants. Made our trip very enjoyable.
Stayed 3 nights in Jul 2023
Response from Alejandro on 26 Jul 2023
Thank you very much Jainendra for taking part of your time to share your experience at Hotel Ópera with other travelers! We are glad to know that your stay has been excellent. We appreciate your words about our privileged location and about the treatment of our staff. We hope to receive you again very soon, until then receive a big hug from our entire team! Greetings.

10/10 Excellent

NETTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, close to the Madrid center. We walked everywhere from here. Great dining options nearby, even a next door Paella restaurant that was amazing. The room was comfortable, bathroom very spacious with a big jacuzzi tub. We enjoyed our stay here.
Response from Alejandro on 26 Jul 2023
Thank you very much Netty for taking part of your time to share your experience at Hotel Ópera with other travelers! We are glad to know that your stay has been excellent. We appreciate your words about our privileged location and about the comfort and equipment of our rooms with Jacuzzi. We hope to be able to receive you again very soon, until then receive a big hug from our entire team! Greetings.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jul 2023
Response from Alejandro on 26 Jul 2023
Thank you very much Alejandra for taking part of your time to share your experience at Hotel Ópera with other travelers! We are glad to know that your stay has been excellent. We appreciate your words about our privileged location. We hope to receive you again very soon, until then receive a big hug from our entire team! Greetings.

2/10 Terrible

francis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities
Close to major attractions yet quiet. Updated and clean.
Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly staff. Comfortable room with excellent amenities available. Excellent buffet breakfast. Second time visiting; would certainly return again.
Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to center of town.
Stayed 3 nights in Apr 2023

8/10 Good

Marcelis Antonius van der

Stayed 2 nights in Apr 2023

8/10 Good

Tulio R del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Madrid. Good breakfast friendly staff. Staff at breakfast quite helpful! Recommended!
Stayed 1 night in Apr 2023

8/10 Good

Tulio R del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. very clean. Good food. Friendly staff. Stayed a couple of times and going back at the end of this week. 4 stars. Litlle bit of noise, but nothing out of the ordinary. Recommended.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very helpful. the La Opera cafe is wonderful and staff were great especially with language
Stayed 3 nights in Mar 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sleeping arrangement, location
We would absolutely recommend this room type (quad) and location. There were four separate beds made up upon our arrival. Perfect for our jet-lagged family of four to get some rest! From here, it was easy to walk or catch the metro wherever we wanted to go.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our flight from USA arrived at 7 am and we were at the hotel by 9 am, i wasn’t expecting them to give us the room that early but they did, my mom was able To rest more given the time difference
Stayed 2 nights in Feb 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure, the staff were incredibly warm and welcoming and always on hand to help. My room was very clean and welcoming with a spotless bathroom and room service each day. The location is amazing as the metro is a minute walk away and the hotel is pretty much part of central Madrid so you walk out of the hotel, and you've got everything within walking distance and a wide choice of bars, restaurants and shops. The hotel was quiet and peaceful even though it's so close to the centre of everything. I thoroughly enjoyed my stay here and would happily stay here again and recommend to friends.
Stayed 3 nights in Feb 2023

10/10 Excellent

Thomas

Stayed 3 nights in Dec 2022

4/10 Poor

Ailime

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad condition

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding opera experience over dinner.
This was our second stay at the Hotel Opera. The highlight was an excellent Saturday evening dinner to opera. We were joined by a pianist, a soprano, a contralto and a tenor who performed famous arias and some light Spanish opera. The rooms, cafe and service were excellent.
Stayed 3 nights in Oct 2022

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean, reasonably priced, quiet. Beds and pillows we’re comfortable and a good location
Stayed 1 night in Oct 2022
Response from Director de Relaciones con los huéspedes on 25 Oct 2022
Thank you very much Larry!! for trusting us for your stay in Madrid and for sharing your kind words with other users.It makes us really happy to read that we met your expectations. We hope to welcome you again another time : )Kind regards!!

10/10 Excellent

Jyrki

Stayed 1 night in Oct 2022

8/10 Good

Jyrki

Stayed 1 night in Oct 2022

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location to explore the many parts of Madrid via walking, metro, or tour bus
Stayed 3 nights in Oct 2022
Response from Director de Relaciones con los huéspedes on 25 Oct 2022
Dear Jesús, Thank you very much!! for trusting us for your stay in Madrid and for sharing your kind words with other users.It makes us really happy to read that we met your expectations. We hope to welcome you again another time : )Kind regards!!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and good location and good restaurant highly recommended
Stayed 1 night in Oct 2022
Response from Director de Relaciones con los huéspedes on 13 Oct 2022
Dear Larry,We are thrilled to hear that you enjoyed your stay at Ópera Hotel. We thank you for sharing your kind words and look forward to your next stay with us : )Do not hesitate to contact us for anything you may need.Warm regards!!