Excellent staff and good customer service

This hotel is by far one of the best hotels I stayed in. Clean, on a great location in the marina area in Dubai, close to a lot of restaurants and the services is amazing.

The hotel is brand new and located in a nice location with so many things to see and do nearby. The staff were very attentive and always happy to help whenever needed. I requested for a connecting room since I was travelling with my family and that was given and also my room was upgraded. I found the rooms to be very spacious and beds were very comfortable. The restaurant is clean with a lot of meals varieties. We've had the best 'a la carte breakfast during our stay! Highly recommended hotel to stay in Dubai.

Outstanding hotel. We have had the best week. Everyone was amazing and professional. My children loved the oak club and had an amazing time. I will definitely be going there everytime i visit dubai. And oh have i mentioned its a cross the street from ibn battuta mall so we just crossed the street to shop until we dropped. Thank you everyone at the oaks and see you again

Overall the staff was more than accommodating and made sure we were taking care of. They are very attentive and extremely friendly. My only disappointment was we had a few items in the car that we forgot about and some papers with important information that all of the sudden went missing when we received our car from the Valet on the last day of our stay. Aside from that detail I would have gave them a full blown 5 star rating.