Terrace/patio

Reviews of Hyatt Centric Gran Via Madrid

5 out of 5
Hyatt Centric Gran Via Madrid
Gran Via 31, Madrid, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 609 out of 794 reviews" "
Rating 8 - Good. 128 out of 794 reviews" "
Rating 6 - Okay. 31 out of 794 reviews" "
Rating 4 - Poor. 17 out of 794 reviews" "
Rating 2 - Terrible. 9 out of 794 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Yaser, Shaab

Travelled with family
Disliked: Cleanliness, property conditions & facilities
For the price that the hotel is charging - the bathroom is outdated and the floor was dirty! The A/c and ventilation kept switching off or had some sort of a malfunction. There is no mineral water in the room .. the only water was filtered tap water that was being filled in a hotel branded bottle. I am very disappointed by Hyatt Centrics standards to the point that I did not even have breakfast there at the hotel even though I had paid for it.
Stayed 5 nights in Apr 2024

10/10 Excellent

Salil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to shopping and dining. Hotel service was top notch in all categories. Highly recommend for families with kids.
Stayed 3 nights in Mar 2024
Response from Juan Vidal on 3 Apr 2024
Dear Mr. Salil, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We are glad that you enjoyed your stay with us.We look forward to welcoming you back in the near future. Sincerely,Juan VidalGuest Experience Team

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Juan Vidal on 29 Mar 2024
Estimado Sr. Rodríguez,Gracias por compartir su opinión sobre su última estancia en Hyatt Centric Gran Vía Madrid.Nuestro objetivo es brindar a nuestros huéspedes una experiencia extraordinaria, por eso estamos muy felices de saber que lo hemos logrado.¡En nombre de todo el equipo, esperamos darle la bienvenida nuevamente muy pronto!Atentamente,Juan VidalGuest Experience Team

10/10 Excellent

Artak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Juan Vidal on 22 Mar 2024
Dear Mr. Nalbadian, Thank you for sharing your review about your last stay at Hyatt Centric Gran Vía Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Juan Vidal on 9 Mar 2024
Dear Mr. Towne, Thank you for sharing your review about your last stay at Hyatt Centric Gran Vía Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience Team

10/10 Excellent

kfir, qiryat ono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in the city
Stayed 4 nights in Feb 2024
Response from Martin Sancho - Guest Experience Officer on 2 Mar 2024
Dear M. Kfir!Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid!We hope and wish you had a great time visiting our beloved city.Thank you for the incredible score given, a 5/5!!Hope to see you soon!

10/10 Excellent

JESSICA, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Martin Sancho - Guest Experience Officer on 2 Mar 2024
Dear Mrs. Jessica!Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid!We hope and wish you had a great time in our beloved city and you were able to find all its hidden gemsThank you for the amazing score given, a 5/!!!Hope tosee you soon!

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to a lot of walkable shops. The staff were great and the hotel was great! O really enjoyed my stay there.
Stayed 6 nights in Feb 2024
Response from Guest Experience Team on 1 Mar 2024
Dear Collette,Thank you for sharing your feedback with us.We are very pleased to know you enjoyed the experience with us. At Hyatt Centric Gran Via Madrid we work very hard every day to give the best services to our guests.We are looking forward to give you the welcome back in the near future.Best regards

8/10 Good

hanan, kuwait

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2024
Response from Juan Vidal on 13 Feb 2024
Dear Mr. Almutawa, Thank you for sharing your review about your last stay at Hyatt Centric Gran Via Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience team

10/10 Excellent

Igor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend to get the terrace suite!
Stayed 2 nights in Feb 2024
Response from Martin Sancho - Guest Experience Officer on 7 Feb 2024
Dear Mr. Igor!Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Vía Madrid!We hope and wish you had a great time here at Hyatt Centric Gran Vía Madrid and at our wonderful city, it has a lot to offer.Thank you for the amazing score given, a 5/5!!Hope to see you soon!Have a great day!

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Martin Sancho - Guest Experience Officer on 5 Feb 2024
Estimada Sra. Yulia!Muchas gracias por tomarse el tiempo en evaluar su estadia aqui en Hyatt Centric Gran Vía Madrid!Esperemos que haya podido disfrutar de nuestra propiedad, tanto de su rooftop El Jardín De Diana como de los otros outlets que tenemos disponibles.¡¡¡¡Muchas gracias por la buena nota dada, un 5/5!!!!Esperemos volver a verla pronto!¡Que tenga un buen día!

10/10 Excellent

Louis

Anniversary trip…47 years
The hotel was outstanding, great location, ample rooms, comfortable beds. Service was top notch. The rooftop patio was a highlight. Must visit.
Stayed 4 nights in Jan 2024
Response from Guest Experience Team on 3 Feb 2024
Dear Louis,Thank you very much for sharing your experience with us. We much appreciate your comments, we do our best to make each guest's stay unique. We hope to give you the welcome back very soon.

10/10 Excellent

Bernardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Experience Team on 3 Feb 2024
Dear Bernardo,Thank you so much for your feedback.We look forward to welcoming you back in your next visit to Madrid.Best regards,

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous large room. Excellent condition. Absolute service perfection!
Stayed 4 nights in Jan 2024
Response from Martin Sancho - Guest Experience Officer on 28 Jan 2024
Dear Mr. Thomas!Thank you very much for taking your time and evaluating your stay here in our property Hyatt Centric Gran Vía Madrid!Thank you very much for the nice words towards our property!!We hope and wish to see you soon!Have a great day!

8/10 Good

Bernardo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Experience Team on 17 Jan 2024
Estimado Sr. Gonzalez:Muchas gracias por compartir su experiencia con nosotros. Nos alegra ver que tuvo una estancia buena y esperamos poder volver a darle la bienvenida muy pronto.Un saludo,

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome
Stayed 2 nights in Jan 2024
Response from Martin Sancho - Guest Experience Officer on 12 Jan 2024
Dear Mrs. Heidi!Thank you very much for taking your time and reviewing your stay here at Hyatt Centric Gran Via Madrid!We really appreciate the amazing score given, a 5/5!!We hope and wish you enjoyed our amazing city has much has you enjoyed our property!Hope to see you soon!Have a great day!

8/10 Good

Zhengchao

Stayed 2 nights in Dec 2023
Response from Martin Sancho - Guest Experience Officer on 12 Jan 2024
Dear M. Zhengchao!Thank you very much for reviwing your stya here at Hyatt Centric Gran Vía Madrid!Thank you very much for the score given! An 8/10!!Was there any issue or inconvenience we did not address accordingly? If so, please let us know!Hope to see you soon!Have a great day!

10/10 Excellent

alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service at the restaurant specially with margarita and jhony was superb.
Stayed 3 nights in Jan 2024
Response from Martin Sancho - Guest Experience Officer on 12 Jan 2024
Dear Mrs. Alexandra!Thank you very much for the amazing review mentioning Margarita and Jhonny, rest assure we will let them know you mentioned them!Thank you for the amazing score given, a 5/5!!Hope to see you soon!Have a great day!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was perfect! Loved that it was two adjoining spacious rooms each with their own bathroom. The rooftop bar area was a fun place to go for pre-dinner drinks and the hotel's location was unbeatable in that it was right on the main shopping street and very walkable to restaurants, museums, parks and other attractions.
Stayed 6 nights in Dec 2023
Response from Martin Sancho - Guest Experience Officer on 12 Jan 2024
Dear Mr. Robert!Thank you very muvh for taking your time and evaluating your stay here at Hyatt Centric Gran Via Madrid!Thank you for the nice words you have towards our property, specially our rooftop.We hope you had a great time in our beloved city and in our property!We hope to see you soon!Have a great day!

10/10 Excellent

Rosaily, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, en el centro de todo, el personal super amable. Habitaciones amplias y la comida muy rica, el rooftop tiene una vista preciosa. Súper recomendado.
Stayed 5 nights in Dec 2023
Response from Martin Sancho - Guest Experience Officer on 12 Jan 2024
Estimada Sra. Rosaily!Muchas gracias por tomarse su tiempo en evaluar su estadía aquí en Hyatt Centric Gran Vía Madrid!Esperemos que haya podido disfrutar de todos los pequeños rincones que tiene esta bella ciudad por descubrir.Muchas gracias por las bonitas palabras que tiene hacia nuestra propiedad y staff

10/10 Excellent

Tilottama

Stayed 3 nights in Dec 2023
Response from Martin Sancho - Guest Experience Officer on 1 Jan 2024
Dear M. Tilottama!Thank you for taking your time and evaluating your stay here at Hyatt Centric Gran Via Madrid.We wish you enjoyed your stay!Thank you for the amazing score given!

10/10 Excellent

Angello Vicente

Stayed 7 nights in Dec 2023
Response from Martin Sancho - Guest Experience Officer on 1 Jan 2024
Estimado Sr. Vicente!Desde Hyatt Centric Gran Via Madrid le deseamos: FELIZ 2024!!!Esperemos que haya podido disfrutar tanto de nuestra hermosa ciudad como de nuestra propiedad.Muchas gracias por la increíble nota, un 10/10!!Esperemos verle pronto!

10/10 Excellent

Duniesky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Guest Experience Team on 1 Jan 2024
Dear Mr. Rivero,Thank you very much for sharing your experience with us and for such a nice score!!Looking forward to welcoming you back!Regards,

10/10 Excellent

MARCO, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Experience Team on 1 Jan 2024
Estimado Sr. Valladares:Qué alegría saber que tuvo una estancia tan buena con nosotros, no puede hacernos más felices saber que pudimos cumplir con sus expectativas. Esperamos poder volver a darle la bienvenida muy pronto.Un saludo,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, right on the Gran Via. Staff were friendly & knowledgeable. Breakfast was excellent - both the buffet & the a la carte options. Rooftop bar was comfortable and fun. This hotel is well run and a great place to relax after shopping on the busy streets outside.
Stayed 2 nights in Nov 2023
Response from Martin Sancho - Guest Experience Officer on 5 Dec 2023
Dear Mr. David!Thank you very much for taking your time and evaluating your stay here at Hyatt Centric Gran Via Madrid.We really appreciate the amazing score and the nice words towards our staff and property.We hope to see you soonHave a great day!

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Nov 2023
Response from Martin Sancho - Guest Experience Officer on 5 Dec 2023
Dear M. George!Thank you very much for evaluating your stay here at Hyatt Centric Gran Via Madrid.We really do appreciate the amazing score!!Hope to see you soon!Have a great day!

10/10 Excellent

Jamie, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
It was good!
Stayed 1 night in Nov 2023
Response from Guest Experience Team on 3 Dec 2023
Dear Jamie,Thank you so much for sharing your feedback with us and for such a nice review!! Our objective is to make our guests feel at home and we are very glad to know that we achieved it.We hope we can welcome you back very soon.Regards,

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Guest Experience Team on 29 Nov 2023
Dear George,Thank you very much for your nice review about your recent stay with us. We hope we can welcome you back very soon.Regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and accommodating staff
Stayed 4 nights in Nov 2023
Response from Guest Experience Team on 29 Nov 2023
Dear Robert,We are very grateful for your nice words towards our team. Our main objective is to make our guests feel at home, so it is a big pleasure to know that we have achieved it.Hope to welcome you back soon.Regards,

10/10 Excellent

AnaMaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 6 nights in Nov 2023
Response from Guest Experience Team on 29 Nov 2023
Estimada Ana María:Muchísimas gracias por la reseña acerca de su última experiencia con nosotros. Nos alegra mucho saber que todo estuvo a la altura.Quedamos a su entera disposición.Un saludo,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service. I would highly recommend.
Stayed 4 nights in Nov 2023
Response from Guest Experience Team on 29 Nov 2023
Dear María,Thank you very much for recommending us!!! We are extremely grateful and happy that you enjoyed your experience with us, especially thanks to the team and the location.Hope to welcome you back soon.Regards,

10/10 Excellent

Emma

Stayed 3 nights in Nov 2023
Response from Guest Experience Team on 1 Jan 2024
Dear Ms. Milian,We are very grateful for your kind review about your previous stay with us.We hope we can welcome you back soon.Regards,

8/10 Good

Fawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In meddle of the city
Stayed 2 nights in Nov 2023
Response from Guest Experience Team on 26 Nov 2023
Dear Fawaz,Thank you very much for your nice feedback! We are happy to know that you enjoyed the location of the hotel and hope we can welcome you back very soon!Regards,

10/10 Excellent

Maria Ruth, Chula Vista

Stayed 2 nights in Nov 2023
Response from Guest Experience Team on 1 Jan 2024
Estimada María Ruth:Estamos muy contentos de saber que tuvo una experiencia tan buena con nosotros y esperamos poder darle la bienvenida de vuelta pronto.Un saludo,

10/10 Excellent

Kashmira

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, modern hotel. Rooftop was great too.
Stayed 3 nights in Nov 2023
Response from Guest Experience Team on 26 Nov 2023
Dear Kashmira,Thank you very much for sharing your feedback and for such a nice comment about the location, the hotel and the rooftop! We are happy to know that you enjoyed your time with us!Regards,

10/10 Excellent

Fetnat, Alexandria

Stayed 7 nights in Nov 2023
Response from Guest Experience Team on 1 Jan 2024
Dear Fetnat,Thank you so much for sharing such a nice review! We are very happy to know that you enjoyed your stay and we hope we can welcome you back soon.Regards,

10/10 Excellent

Hin Fan Duncan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent services
Stayed 6 nights in Nov 2023
Response from Guest Experience Team on 26 Nov 2023
Dear Hin Fan Duncan,We cannot thank you enough for such a nice comment about our team and hotel! We are extremely happy to know that you enjoyed your time with us.We hope we can welcome you back very soon.Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience Team on 26 Nov 2023
Dear Guest,It makes us really happy to know that you enjoyed so much your experience with us! We hope we can welcome you back soon.Regards,

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Experience Team on 26 Nov 2023
Estimada Ximena:Muchísimas gracias por compartir su reciente estancia. Nos alegra mucho saber que disfrutó de la experiencia.Esperamos recibirla de vuelta pronto.Un saludo,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Guest Experience Team on 26 Nov 2023
Estimado Carlos:Nos alegra mucho saber que su estancia fuese tan bien y esperamos poder recibirle de vuelta muy pronto.Un saludo,

10/10 Excellent

Santos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exelent location and service. Thanks to every one. Maria at the reception makes us feel ar home.
Stayed 1 night in Nov 2023
Response from Martin Sancho - Guest Experience Officer on 13 Nov 2023
Dear M. Santos!Thank you very much for the kind words towards Maria, rest assure we will let her know you mentioned her hard work.Hope to see you soonHave a great day!

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very nice rooms and excellent service. The breakfast Buffett lacks variety therefore you may want to skip the breakfast option.
Stayed 3 nights in Oct 2023
Response from Guest Experience Team on 26 Nov 2023
Dear Santiago,Thank you so much for sharing your opinion regarding your previous stay with us. We are very happy to know that you enjoyed the location, the rooms and the service.We have taken good note on your comment regarding the breakfast and have passed it to our Food & Beverage Manager in order to take a look at it.We hope to welcome you back very soon!Regards,

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extremely well located. The hotel is nice and very clean. The service was very good. The manager had snacks delivered to our room twice. Staff was friendly and willing to help you when needed. We will stay here again without a doubt. The restaurant on the first floor had some delicious and unique options for dinner.
Stayed 7 nights in Oct 2023
Response from Martin Sancho - Guest Experience Officer on 27 Oct 2023
Dear M. Roberto!Thank you very much for the kind words towards our property and staff.We will be very happy to have you here back againHave a great day!

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estamos muy satisfechos con el servicio del personal en general del hotel, una especial gracias a los integrantes de la parte de dining room,de la terraza y del personal del lobby cafe,todos los que nos atendieron en nuestros ratos de comida o snack fueron por encima de su trabajo y nos trataron con vip servicio,gracias a todos,tienen una linda propiedad
Stayed 5 nights in Oct 2023
Response from Martin Sancho - Guest Experience Officer on 27 Oct 2023
Estimada Sra. Lourdes!Muchas gracias por tomarse el tiempo en escribir una reseña bonita sobre su estancia aquí en Hyatt Centric Gran Vía Madrid.También queremos agradecerle por las bonitas palabras que tiene hacia nuestro staff.Esperemos volver a verle muy pronto!Que tenga un buen día!

6/10 Okay

IVAN M

Business traveller
Disliked: Staff & service
They have to personalize the service for the guess es , in a short example, I ask for baggage help and no one come to my room I did my self , just for example
Stayed 14 nights in Sep 2023
Response from Guest Experience Team on 31 Oct 2023
Dear Ivan,Thank you very much for sharing your experience with us. We would like to apologize for not meeting your expectations regarding the service received. Rest assured that we have followed up with our colleagues, since we always try our best to assist our guests with the luggage and with any assistance they may need.We really hope we can welcome you back with us. In the meantime, we remain at your entire disposal.Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing location, hre6room with a Balcony, great service, the only problem is the elevator (there is a popular rooftop bar which the guest that is coming for it occupied the elevator and) it's take +/-10 minutes to get back to take something from your room.
Stayed 6 nights in Apr 2023
Response from Martin Sancho - Guest Experience Officer on 27 Oct 2023
Dear Anonymous!Thank you for revewing your stay here at Hyatt Centric Gran Via Madrid.We see you encountered some issue regarding the elevators, just for your information, we have a total of 3 elevators. The two main ines at the entrance and a third one, just for guests to use at the back, next to ONDAS Bar.Hope to see you soonHave a great day!

10/10 Excellent

Swati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Martin Sancho - Guest Experience Officer on 27 Oct 2023
Dear Swatí!Thank you very much for the amzing score given, a 10/10 its an amazing score!! Thank you very much!!We hope to see you very soon.Have a great day!

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the check in room preference given … that was awesome being on the 10th floor !!! Thank u !!!
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 22 Sept 2023
Dear Karen,We are so happy to know that your stay went so well and that you enjoyed being on the 10th floor! We always try our best to satisfy our guests' requests, since our main objective is to make you feel at home.We hope we can welcome you back very soon!Regards,

10/10 Excellent

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Sep 2023
Response from Guest Experience Team on 22 Sept 2023
Dear Christine,Thank you so much for your nice review and nice comment about the location! We are very happy to know that you enjoyed your stay and we hope we can welcome you back very soon.Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Madrid!
We enjoyed this property very much! It is a great location in Madrid, clean, comfortable, and the staff was friendly and helpful. After arriving on an overnight flight, we were thrilled to have our room ready early. Maria at the front desk was lovely and helpful. The room was spacious compared to some other European hotels we have stayed in. Checkout was a breeze and the staff held our luggage so we could continue to explore the city before having to catch a taxi to the airport. Olga was super helpful at that time, and we much appreciated it! We can't comment on the restaurant as we were out and about early, and all day. However we can give an enthusiastic thumbs up for all other aspects!
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on 10 Sept 2023
Dear James,What an amazing review!! We are very grateful for your comments on the location, the room and the team, especially María and Olga. Rest assured that we have passed your feebdack to them and they were very grateful.We hope we can welcome you back very soon.Regards,