Mage Hotels

"Overall, the stay was fantastic. The room was clean, the staff was so kind, and in a safe area for the holiday. During my stay, I got very sick and was unable to enjoy the rest of my trip to Rio. However, the staff at Windsor Copa took incredible care of me. Their room service was outstanding and they even had an on-call doctor that comes to the hotel. This alleviated all of my stress as someone who was visiting and was unsure how to get treatment in another country. Every single staff member was fantastic. So kind and attentive. I can’t say enough amazing things about this property and would definitely stay here again. "

"The staff who was very professional and friendly"

"The manager, Antonio was amazing. He provided amazing service and helped to remedy my room concern quickly and with kindness. Iane was also wonderful staffer that was welcoming and kind. "

"I love everything about this hotel -- from the courteous, knowledgeable, friendly staff, to the rooftop bar and their restaurants! I didn't have an ocean view but it didn't matter. I just went to the top swimming pool, and/or walked out the front door. I will stay here always!"

"Excelente y muy recomendable no se van a repentir de visitarlo . limpieza.conford.amabilidad.brillante "

"Amazing staff and very nice"

"Overall, the hotel is excellent, and our stay was truly memorable. The facilities, service, and atmosphere exceeded our expectations, and the experience as a whole was extraordinary. We would like to especially highlight Caio and the young Carlo for their constant help and kindness throughout our stay. A special thank you as well to Djaci for his excellent service and warm treatment during our dinners at the hotel, and to Patrick for his outstanding service during the afternoons and evenings. We would like to give very special recognition to Jairan Andrade, who was absolutely incredible from the very first day. Jairan provided us with the best advice and recommendations, helping us enjoy an amazing trip in Rio de Janeiro. His professionalism, dedication, and genuine care made a real difference in our experience. As a constructive point for improvement, the only area that could benefit from some attention is the front desk service. We had to complete the check-in process twice and received conflicting information regarding payment conditions. Additionally, we experienced recurring issues with our room keys over five days, which required us to return to the front desk daily for assistance. There were also some inconsistencies with bathroom amenities. Improving coordination and service at the front desk would further elevate an already excellent hotel experience. We truly enjoyed our stay and would gladly return. Thank you to the entire team f"

"I was fortunate to get this booking at the last moment and I found the hotel to surpass my expectations with cleanliness friendliness three meal a day restaurant gymnasium"

"Amazing staff, customer care and they are lovely with pets! Will be back always! ❤️"