Reception
Check availability

Reviews of Royal Al Mashaer Hotel

3 out of 5
Royal Al Mashaer Hotel
Al Aziziah General st., (Al Masjid Al Haram). PO Box 6672, Makkah

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 5 out of 26 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

abdinasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024

8/10 Good

MOHAMED

Stayed 2 nights in Mar 2024

10/10 Excellent

Mariam

Stayed 6 nights in Mar 2024

2/10 Terrible

Carolyn

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There are shopping centers but the area is FILTHY. THE LAST THING I EXPECTED WAS TRASH ALL OVER MECCA!!! Someone kept trying to open my room door at night and The water kept electrocuting me so much so I decided to move to another hotel. There is no microwave and the shower is two feet wide and you are basically on the floor. The water gets everywhere!!! The closet kept falling apart and the doors barely moved on them... I checked out early and they offered a refund. Then later Expedia says they denied me a refund. What a joke!
Stayed 16 nights in Feb 2024

2/10 Terrible

imran

Stayed 2 nights in Dec 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Oct 2023

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, amenities
The staff were outstanding. They went beyond and above to make my stay enjoyable and I am very thankful for that.
Stayed 27 nights in Mar 2023

10/10 Excellent

Abdulaziz

Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't recommend
I checked into hotel but horrible experience. I won't recommend it if you are travelling from US or UK. Rooms do no seem clean, AC does not work properly. Rooms do not have enough light, table lamps were broken, restrooms are so small you can barely stand. No USB adapters and existing switches are type of old. Even the converter I took didn't work. Basic needs are not available. I checked out the next day as this hotel is far from Khana Kaaba and does not meet the expectations. They didn't give me refund yet and asked to contact Hotels.com which I tried. Hoping to get my refund soon. I will not recommend it to anyone.
Stayed 5 nights in Apr 2023

10/10 Excellent

Israr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Mohamed

Stayed 8 nights in Mar 2023

2/10 Terrible

Shamil

Stayed 10 nights in Mar 2023

8/10 Good

Mohamed

Stayed 15 nights in Feb 2023

10/10 Excellent

Akeel

Liked: Staff & service, amenities, property conditions & facilities
Very nice place
Stayed 5 nights in Dec 2022

4/10 Poor

Silifat

Liked: Cleanliness
Disliked: Amenities
Stayed 14 nights in Apr 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , tidy and has a bus to the bus station where you can catch train to Harem.
Stayed 2 nights in Apr 2022

10/10 Excellent

Sameer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, checkin staff allowed 4 hours early checkin without extra payment. Room size was decent. Totally worth it at price. Nice location close to supermarkets there is a bin dawood mart right next to it.
Stayed 3 nights in Apr 2022

10/10 Excellent

miftaah

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place, but they should have a shuttle to Haram masjid during the Ramadan period
Stayed 5 nights in Apr 2022

10/10 Excellent

Hassan

Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

Wasim, Cranberry Township PA

Liked: Cleanliness, room comfort
Good hotel for the price
Hotel isa little far from Mecca but the rooms and hotel is clean. You need to take taxi for SR10 to 15 to go to Mecca. Also not near to food stores but next door to to big shopping stores.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It was pleasant. Staff members are friendly. Shopping places are close. Masjid Haram is far. You need taxi, however taxis are availble

10/10 Excellent

Zakaria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel
Stayed 1 night in Mar 2023

10/10 Excellent

mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

2/10 Terrible

Atef

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022

8/10 Good

maether

Liked: Cleanliness, property conditions & facilities, room comfort