Dear Guest,it pleases us immensely that our guests feel so comfortable with us that they would like to come again. There can be no better compliment for our service. Thank you so much for your positive feedback!We are also very happy to read your lovely feedback about our food selectionr. We always strive to make sure that we cater for all dietary needs and tastes by providing plenty of delicious options, and are very pleased to read that we met your expectations. We are proud to know that you have fond memories of your stay with us and hope that you will visit us again soon.Yours sincerely, the entire JS Hotels Team

Dear Louise,first of all, we would like to apologise for not replying in your language. We are replying in English to make ourselves understood.Thank you very much for taking the time to share your feedback about your recent stay with us.We are very pleased to hear that you felt comfortable with us and that you were satisfied. For us it is nice to know that we are on the right track.Thank you for your lovely feedback about our breakfast selection. We always strive to make sure that we cater for all dietary needs and tastes by providing plenty of delicious options.Regarding the insects, we would like to apologize to you very much, but due to the climate zone and natural surroundings it can happen that insects also reach the rooms.We hope you will honour us again soon! With sunny greetings from Mallorca!The entire JS Hotels Team

Dear Frances,wonderful to hear you had an excellent stay with us! Thank you so much for your lovely comments on the service.With regards to the room size, unfortunately due to the shape of the hotel, not all the rooms in one category are the same shape and therefore some of them might be slightly bigger than others.Next time, please inform one of our staff members about this during your stay, as we might have been able to offer you a solution. We look forward to welcoming you back in the near future.Best wishes, the entire JS Hotels Team

Thank you so much

Thank you for your comment

Thank you very much for such kind comment.

Thank you very much for your comments.

Thank you for your comment!

Thanks very much for the comments.

Thank you for your comment.

Thank you very much from all the staff for these comments.

Thank you for staying with us! Your opinion is very important to us.

Thank you for staying with us! Your opinion is very important to us.

Dear Ian, thank you for your review! The location of our hotel is just wonderful as the beach is close by, and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. We appreciate your comments about the A/C. Please next time do not hesitate to report any issue directly to our colleagues at the reception desk. Best regards, JS Hotels Team

Thank you very much for your comment and your feedback. We are happy to hear that you had a nice stay in our hotel, and that you liked the facilities and the staff. We hope to see you back soon, Kind regards

Thank you for staying with us! Your opinion is very important to us.

Dear Guest, thank you for your kind comments regarding your recent stay with us. We apologize for your disturbed night’s sleep. We rarely receive such feedback. It is very difficult to react to some ones complaints after the event. If we had been made aware of any issues at the time, we would have made our greatest effort to resolve them for you at the time. Kind regards, JS Hotels Team

Thanks for staying with us! Your opinion is very important to us.

Thanks for staying with us! Your opinion is very important to us.

Dear Guest, we very much appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to read that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. However, it is so disappointing to read that you weren’t happy with the apartment you were allocated with. It is a shame you didn’t ask to see if there was another apartment in this category while you were there. The apartments do vary in shape, size and décor. Please, do not hesitate to communicate any issue to our reception team during your stay. Our team goal is to provide solutions to our customers in order to offer them a very pleasant stay. Sincerely yours, JS Hotels Team

Thanks for staying with us. We appreciate your feedback!

Dear Guest, thank you so much for sending in a review. It is such a boost to morale to all, when we receive such positive feedback like yours. Please be assured that your comments about the excellent service will be shared with the entire team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. Having read your review about your stay at our Hotel, we now see where and how we can still improve our service. Thank you very much. It is a great help indeed. We hope that we will be able to welcome you back soon and that you will be able to enjoy a well earned rest soon again. With best wishes, the entire JS Hotels Team

Thank you very much your your valuation, we hope that you come back to our hotel son. kind regards

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us! Your opinion is very important to us.

Thanks for staying with us. We appreciate your feedback!

Dear Guest, thank you for sharing your experience with other travellers. We are very pleased to know that despite of one or the other downside; you had a great time with us. However, it is so disappointing to read that you weren’t happy with the room/bed you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. The rooms do vary in shape, size and décor. Please next time report any issue to our staff at the reception desk. They would have been very happy to assist you with anything you may need. Sunny regards, the entire JS Hotels Team

Dear Yvette, we very much appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to read that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. It is also so disappointing to read that you weren’t happy with the room/bathroom you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. Drinks are not included in any meal regime and we regret that this has not been to your liking. With reference to your husband's food intolerances, we encourage you to notify our colleagues at the reception on the next occasion so that they can review the menu and be able to better inform you about the ingredients contained in the food. We regret that some members of our staff has not been able to respond, It is very important for us that all our guests can enjoy the variety and quality of our food despite having a food intolerance. We are very sorry to read that you didn´t enjoy your stay with us entirely. Yours sincerely, the entire JS Hotels Team

Dear Lyn, your review serves as a great motivation for the team and will help other travellers make an informed choice as to their accommodation. Thank you! We are delighted to hear that you were treated with the care and attention that we strive to offer to all our guests. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are also pleased that you were able to enjoy the variety of food that we serve and we hope that not only the different buffets, but also the themed areas and the select regional and international cuisine created before you at our show cooking stations, were to your liking as well. It is always refreshing to receive positive comments on the service we provide as a hotel. Your feedback will be transmitted to the relevant departments. We look forward to welcoming you back in the near future. Best wishes, the entire JS Hotels Team

Dear Josef, our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression. Please be assured that your comments about the varied food offer will be shared with the entire kitchen team in order to motivate them to always deliver the best to our guests. Thank you for taking the time to share your experience. Also, the location of our hotel is just wonderful as the beach is close by, and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. We look forward to welcoming you back in the near future. Best wishes, JS Hotels Team

Dear Guest, thank you for your review. We are glad to read that your overall experience was positive. However, we are disappointed that our service didn't meet your expectations. We always ask our guests if they have enjoyed their stay. Choosing not to say anything at the time but instead to write us after checking out gives us no opportunity to improve your stay unfortunately. We are very sorry to read that you didn´t enjoy your stay with us entirely. Yours sincerely, JS Hotels Team

Dear Stephen, thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are also so very happy to read that you chose to come back and stay with us for a 2nd time. That is a huge compliment for all of us. Thank you very much! The location of our hotel is just wonderful as the beach is close by, and restaurants and bars are not too far away either. Outdoor activities are also in close proximity. It is just perfect and offers something for everyone’s taste. Finally, we will pass on your lovely comments regarding our friendly staff to all of the teams, who we know will be very happy as providing exceptional hospitality is at the heart of what we do. Yours sincerely, the entire JS Hotels Team

Dear Guest, what a fantastic review – thank you so much! We are so pleased you found the staff friendly and enjoyed our service and facilities. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need! Our staff takes great interest in our guests to ensure that they are having a pleasant stay with us. We are very proud of them and it is always pleasing to receive such kind feedback like yours. We are pleased to read that you have enjoyed every minute of your stay with us and we hope to welcome you in the near future. Kind regards from the entire JS Hotels Team

Dear Guest, thank you very much for having chosen our JS Hotel during your days on Mallorca. Your review about the hotel has made our day a bright one. We are very grateful for your post. We are really pleased that your stay was so satisfactory and we will let our staff know that we took well care of you and that we should keep working hard for our customers in order to keep them satisfied. We hope to be able to welcome you back here soon. With sunny regards from the entire JS Hotels Team

Dear Dan, thank you for sharing your experience with other travellers. We are pleased to know that despite of one or the other downside; you had a good time with us. What a shame to hear that the location of our hotel does not fulfil your needs and that you expected something different. It is also so disappointing to read that you weren’t happy with the room you were allocated with. It is a shame you didn’t ask to see if there was another room in this category while you were there. The rooms do vary in shape, size and décor. We always ask our guests if they have enjoyed their stay, choosing not to say anything at the time but instead to write to us after checking out gives us no opportunity to improve your stay. Regarding our breakfast, we have taken note of your comment. It is very important for us to know our guest´s opinion, when it comes to planning menus a lot of time and effort are invested. Our guest´s taste play an important part in the decision making process with regard to the improvements to be continuously made. We are truly honoured that you chose to stay with us. Best wishes, the entire JS Hotels Team

Thanks for staying with us! Your opinion is very important to us.

Dear Guest, thank you for your feedback. We are very sorry to read that your stay at the hotel was not up to par. Please note that this information has been passed on to the management. We are terribly disappointed that our staff members did not demonstrate the usual level of hospitality which we pride ourselves with. We have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel and we do hope that we have the chance to welcome you back to the hotel in the future. Sincerely, the entire JS Hotels Team

Dear Guest, thank you so much for sharing what a good time you had at our hotel. We are very proud to know that you enjoyed our service and facilities and we will share your comments with all our staff because they motivate us to continue offering excellent service. Best wishes, JS Sol de Alcudia

Thanks for staying with us! Your opinion is very important to us.

Dear Guest, we would like to thank you sincerely for taking the time and the trouble to write those kind words. We really appreciate this. We are delighted that you had an enjoyable stay at our hotel. Your review really helps to motivate the entire team and will help other holidaymakers to make an informed choice as to their accommodation on Mallorca. With best wishes, JS Sol de Alcudia Team

Thanks for staying with us! Your opinion is very important to us.

Dear Rick, thank you for your charming review. It is very rewarding for all the team to receive such feedback and praise. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need! We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here. Best wishes, JS Sol de Alcudia

Dear Guest, thank you for sharing your experience from your recent stay with us at the JS Hotel. We would like to thank you for your kind feedback regarding our team. They are truly dedicated to ensuring guest satisfaction and it shows that they enjoy their work. However, we are disappointed with the issues that you experienced in your room as this is not representative of our usual high standards. Please accept our sincere apologies for the inconvenience caused, and note that we have passed on these concerns onto our Head Housekeeper and Maintenance Manager to investigate. We always ask our guests if they have enjoyed their stay. Choosing not to say anything at the time but instead to write us after checking out gives us no opportunity to improve your stay unfortunately. With best wishes, JS Sol de Alcudia Team

Dear Guest, wonderful to hear you had an excellent stay with us! Thank you so much for your lovely comments on our team. Also, we are very happy to know that the diversity of our buffet has captivated you. Our food is one of our flagships and we are proud of the skill and taste of our chefs, whose aim is to fully satisfy our guests with their culinary delights. Your review really helps to motivate the entire team and will help other holidaymakers to make an informed choice as to their accommodation on Mallorca. With best wishes, JS Sol de Alcudia Team