Manchester Holidays

Property and room was beautiful, swim out room was great. Prestige check in staff was great (shout out to Ramone) However the food was not great, buffet was more hit than miss, they messed up the food on Jamaica night and we were in Jamaica, drinks portion were small and you had to ask staff for another drink (its all inclusive after all) Wait staff were not friendly especially at sugarcane and red snapper restaurant, some buffet staff were okay. Prestige restaurant was beautiful However the food was also not good, they had regular beef being passed off as steak. Sakura although food portion was small, the chef was entertaining and made our night but that's was all.

My stay at Hotel RIU was absolutely amazing! The entire staff was so courteous, friendly, and welcoming. Honestly, the hospitality was one of the best parts of my experience! Everyone I encountered was so pleasant and helpful. The entertainment crew deserves a special shoutout because they did an incredible job keeping us entertained! The food was also great! Although I only ate at the buffet, it never disappointed. Everything was always on point! I loved all the amenities, and whenever I had a question or needed maintenance assistance, the response was always quick. My only complaint was that my villa was all the way in the back, which made getting around a little inconvenient. But other than that, I have absolutely no complaints! This was my first time staying at RIU, and it definitely won’t be my last! The hospitality, food, entertainment, and overall experience made my vacation so enjoyable. I can’t wait to come back! ❤️

This stay was a lovely family weekend stay overall. The biggest issue for us was the buffet. It was average, repetitive, had no flow to the order (eg: no ketchup at kids nugget station/no milk by breakfast station) There was a lack of ice cream flavours and overall desserts for kids. However, the dinners at the restaurants were so good! Food, choice and service. Unfortunately families are not allowed to cross into the adult section and dine. Another minor issue we had. The adults are allowed to cross into our section and use up our family amenities like cabanas, and it makes our bar and food areas over crowded with a very different vibe at the entertainment pool…this is not uncommon for adult/family shared sites. Just a general remark we notice. Kids zone and splash park really good! Unfortunately our room had a drainage smell on the second day onwards from the toilet and shower, we reported but nothing was done so we just tried to manage it ourselves. It was a good and memorable stay overall. Staff are great.

This is our favorite place to stay, and we love everyone that works here! The staff is always so kind and attentive. They truly will do anything to make your vacation perfect! We cannot wait to return again and again and again!