3/5 Okay
Verified traveller
Travelled with family
24 Apr 2021
Disliked: Staff & service
You get location, that is what you get with this hotel. It does have some great restaurants, but not any of the ones they manage themselves (all but a few outsourced). There is a clear lack of management and attention to detail as you would expect for a 5*. It starts at check-in which takes five times as long as necessary. Just take the darn passports and return them later! Dont make me sit there while you are manually typing in info into the system. And then why do you need the passport again for the PCR test? Didnt you scan it in to begin with? This becomes a theme across all services provided. It just isnt 5* service. Yes, they do what you ask, mostly, but it is never expedient, efficient, helpful or with a smile. I booked two "delux suites" (I think they called them) and there was no wow factor. Not bad, but that should not at all be the bar here. It clearly has to start at the top.
Stayed 4 nights in Apr 2021