Marcollin Hotels

"very kind people "

"Efficient, courteous and genuinely caring staff. The food in the gastronomic restaurant is excellent. The property is very quiet."

"Our overnight stay was delightful. Room was modern and clean. Restaurant was superb. Highly recommend a dinner there. Staff was super friendly and efficient. Shoutout to Margaux in the dining room-a wonderful young woman, and also to the staff who checked us out who went out of their way to correct a billing error as we were about to drive away to the Lyon airport. Thanks! "

"The reviews online rave about the very nice rooms. The reviews and hotel info do not make clear that arriving with a car is very difficult logistically. The hotel boat is moored where there is only a pedestrian footpath. There is no where close by to drop the bags for easy access, many meters from where cars are allowed. There are no actual staff at the location, only virtual staff who cannot help with the luggage drop or movement. You get parking recommendations only after the cancel window has closed and in reality, the two car parks within 10 minute walk are community lots filled by local apartment dwellers. You can wait around for a spot to open but locals scout openings for their friends and not friendly to outsiders waiting. If you have any mobility issues, be aware you may need to carry/pull your suitcases at least 700 kilometers that could include stairs. So getting to La Peniche may require escape room types logic skills to achieve if you are older, have any mobility issues, and arrive by car. We failed and forfeited a nights stay because we could not make it work. In retrospect, plan for a more secure car park further away ( like the Greco Roman Museum lot) and taxi as close as you can to the boat."

"Breakfast very poor and service very light, only one person on Sunday No responsible person before 11 am, if you need something please wait"

"The hotel was not as advertised on the hotels.com website. Did not know there would be a self check-in with no idea what to do upon arrival. Fortunately, there were people coming out of the hotel and this enabled us to get into the locked lobby. Otherwise, we would have been left stranded outside with no communication or direction. The reported instructions for how to access this hotel came 90 minutes after we were already heading up to our rooms. As we stood in the lobby trying to figure out how to check in with no staff, it became very frustrating. When we reached someone on the lobby desk phone, we were then put on hold for 25 minutes. This caused more frustration. Had we known this was an unstaffed hotel, we would have chosen some other location. Fortunately, for others who were also having the same experience and didn't know how to access an unstaffed hotel, we were also coming out of the lobby, and kindly let them in so they could go through the experience we just had. You even had to make your own room key. Rooms were good, but overall, not a good experience after a day of traveling."

"Easy location and comfortable stay for one night to attend Jazz à Vienne. Was able to work easily for the afternoon from the desk in the room. Small room but had everything needed. Staff were very friendly and helpful too."

"Not sure why some gave so so reviews. I thought hotel in good condition. Good value. Good ac. Good cycle storage. Friendly staff. "

"Thank you to all. You made our stay a great moment. "