Marksbury Holidays

Unique boutique hotel in south london. Located directly adjacent to the borough street underground station. Very convenient for getting around London. Just 4 blocka to the Borough Market. There is limited access to services of any type from hotel staff. The desk is manned only 8 am to 6 pm, Monday to Friday. There is phone access to someone at all times however. There was no a/c, simply fans in our room but we were given an ice old towel when we checked in and that was absolutely perfect. We were able to keep it cold in the bar fridge in the room. And there is no lift service here...for me with knee issues and a walker it meant a long slow climb to the third floor This property suits younger, active people. Similar in many ways to a hostel.

I arrived at the hotel to be told that my room in that hotel was no longer available and they had moved me next door. The next door hotel was a downgrade from the original and the furniture and fittings in the room were very tatty with stains on the sofas, toilet although clean was very tatty

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

First night, I was given room (in the annex) with non-functioning aircon. Fortunately they pass me a small stand fan. They changed my room the next day and it was all good

Beautifully renovated hotel Nice gardens But management needs improvement - sheets are not changed timely even if requested only pillow cover changed Room not vacuumed Vacuum left in corridor Ordered coffee and waited 30 minutes and even though I asked twice it was not ready - I finally gave up