Fountain
Check availability

Reviews of Four Seasons Resort Marrakech

5 out of 5
Four Seasons Resort Marrakech
1 Boulevard de la Menara, Marrakech

Reviews

9.6

Exceptional

Rating 10 - Excellent. 459 out of 534 reviews" "
Rating 8 - Good. 51 out of 534 reviews" "
Rating 6 - Okay. 14 out of 534 reviews" "
Rating 4 - Poor. 8 out of 534 reviews" "
Rating 2 - Terrible. 2 out of 534 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having travelled across the world for over 40 years, the Four Seasons Marrakech is the best hotel we have stayed in. This is our second visit (and our 3rd will likey be booked in the near future) and from arriving to departure, the customer service is outstanding across all departments from Reception, housekeeping to gardeners and pool staff. The Front of House Manager in particular was very helpful when we arrived. We received a complimentary upgrade to a Garden Suite which was stunning. The quality, decor and size was fantastic. The room is kitted out with all the items you need including toiletries, quality hairdryer, quality towels, iron and ironing board. The daily housekeeping service was also outstanding and the staff quickly determined your daily programme which made the housekeeping discreet and not in your way. The turn down service was ditto! The gardens are beautifully kept as are the pool areas. The pool staff are also fantastic, courteous and professional. The pool towels are quality and you even get sunhats and suncream if you want it. The treats given at the pool were delicious. The hotel is very safe with professional security staff at the secure gated entrance. Taxis costed from 50 Mad to 100 mad depending on where you were going. We did have one issue with a driver trying to overcharge, we contacted the hotel via fantastic WhatsApp and they quickly sorted it out and apologised for the taxi miscommunication. We had a fantastic holiday and highly recommend!
Stayed 10 nights in Mar 2024
Response from Holger Frehde on 10 Apr 2024
Dear Derek, Thank you so much for this detailed review. I have made sure to share it with Amina at the front desk.Please contact me anytime if you need anything in the future! Sincerely, Holger Frehde, Regional Director of Sales & Marketing

10/10 Excellent

Tamara, Greenwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing atmosphere, excellent food, friendly staff, great experience. Thank you.
Stayed 7 nights in Jan 2024
Response from Holger Frehde on 10 Apr 2024
Thank you Tamara

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service and hospitity
Stayed 4 nights in Jan 2024
Response from Holger Frehde on 10 Apr 2024
Thank you Richard!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Holger Frehde on 10 Apr 2024
Thank you!

10/10 Excellent

Lebmary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top top top in everything!
Stayed 1 night in Dec 2023
Response from Holger Frehde on 10 Apr 2024
Merci beaucoup!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Holger Frehde on 10 Apr 2024
Merci !

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Holger Frehde on 10 Apr 2024
Merci!

10/10 Excellent

Ingrida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed the stay at this hotel. It provided a peaceful retreat after a day in the city. The staff was incredibly lovely, and even when we encountered issues, the manager's attentive and caring approach made things much better. The restaurants offered excellent food, but little options for traditional Moroccan food. The spa facilities are separated for men and women, which, although annoying, seemed to align with cultural standards. Overall, I would definitely return for another relaxing experience.
Stayed 5 nights in Nov 2023

10/10 Excellent

Bob M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star all of the way!!!
Our stay was excellent! Everyone was so friendly. Hanane went out of her way to make our stay perfect. They were having a VIP at the property but she made us feel just as special. Rose petals on the dinner table for my birthday and cake and Prosecco to our room. Reservations were made for us at a great restaurant and even provided us a driver. Wow! Food was delicious and the property was gorgeous. Would definitely stay here next time.
Stayed 3 nights in Oct 2023

10/10 Excellent

Azizi Johari Daema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Holger Frehde on 10 Apr 2024
Merci

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Holger Frehde on 10 Apr 2024
Tahnk you Fatima

10/10 Excellent

Mark-Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The four seasons app is the best. Staff arranged everything via text on the app. Staff went above and beyond.
Stayed 4 nights in Aug 2023
Response from Holger Frehde on 10 Apr 2024
Thanks so much. We love the app too.

10/10 Excellent

khalifa, abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Holger Frehde on 10 Apr 2024
Thank you

10/10 Excellent

Natalie

Stayed 4 nights in Jul 2023
Response from Holger Frehde on 10 Apr 2024
Thanks a lot!

10/10 Excellent

jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just all round fantastic hotel, very clean and tidy and all staff are extremely helpful, fab pool and great facilities....you wont be disappointed. Highly recommended!!!!!
Stayed 5 nights in Jul 2023
Response from Holger Frehde on 10 Apr 2024
Super review! Thank you

10/10 Excellent

Fawwaaz, South Oropouche

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and staff. Well worth the stay.
Stayed 3 nights in Jul 2023
Response from Holger Frehde on 10 Apr 2024
Thanks!

10/10 Excellent

Govind

Liked: Cleanliness, staff & service, property conditions & facilities
🙌🙌
Stayed 4 nights in Jul 2023
Response from Holger Frehde on 10 Apr 2024
Merci!

10/10 Excellent

Ara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to say. Big airy rooms, fantastic pool, lovely restaurants and what must be the best team of hotel staff inhave encountered over my many years of staying in 5 star hotels. Truly fantastic.
Stayed 7 nights in Jul 2023
Response from Holger Frehde on 10 Apr 2024
Merci

10/10 Excellent

Achraf

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel!
Response from Holger Frehde on 10 Apr 2024
Merci

8/10 Good

Channa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 5 nights in Jun 2023
Response from Holger Frehde on 10 Apr 2024
Merci

10/10 Excellent

Rafic

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Holger Frehde on 10 Apr 2024
Merci

10/10 Excellent

Monica Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times and I love the fact it is super clean, relaxing and quiet with the most amazing and friendly staff that can't do enough for you.
Stayed 5 nights in Jun 2023
Response from Reda Lemniai on 26 Jun 2023
Dear Monica, Thank you for your positive review! We're glad you enjoy our clean, relaxing, and quiet atmosphere, as well as our friendly and attentive staff. We can't wait to welcome you back!

10/10 Excellent

Alekhya R

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences of staying in a hotel. Great staff, amazing rooms!
Stayed 1 night in May 2023
Response from Reda Lemniai on 26 Jun 2023
Dear aleykha,Thank you for your feedback! We're delighted to hear that you had one of the best experiences staying with us. Our staff takes pride in providing excellent service, and we're thrilled that you found our rooms amazing. We appreciate your kind words and look forward to hosting you again in the future!

10/10 Excellent

Ming Yen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You know you are at a Four Seasons Resort the moment you pull into the driveway. This hotel is so beautiful and ornate. The staff is fantastic, from the valet to the receptionist, to the concierge to the housekeeping staff. The room was amazing. We ended up spending more time in the room than outside. One of the toughest rooms to leave. Everything is nearby and it's a 15 minute walk to most everything. Don't miss out on the Spa if you have time. Definitely worth your while. There are just not enough praises for this place. Thanks again for everything. Four Seasons snob for life.
Response from Reda Lemniai on 26 Jun 2023
Dear Ming,Thank you for your glowing review! We're thrilled to hear that you had an exceptional experience at the Four Seasons Resort Marrakech. It's wonderful to know that your room exceeded your expectations and became a haven during your stay. We're glad you found our location convenient and enjoyed the nearby attractions within a short walk. The Spa is indeed a must-visit, and we're delighted that you had a worthwhile experience. We appreciate your kind words and are honored to have earned your loyalty as a Four Seasons enthusiast. Thank you again for your praise, and we look forward to welcoming you back for more unforgettable moments in the future!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Reda Lemniai on 26 Jun 2023
Dear Tamara,Thank you for your perfect rating! We're thrilled that you had such a wonderful experience with us. We look forward to welcoming you back in the future!

10/10 Excellent

Hany

Liked: Staff & service, property conditions & facilities
Excellent property and staff! Wonderful experience!
Stayed 1 night in May 2023
Response from Reda Lemniai on 26 Jun 2023
Dear Hany,Thank you for the kind words! We're glad you had a wonderful experience. We hope to see you again soon!

6/10 Okay

Peyman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants, morning breakfast, trips and sightseeing tours through the hotel was EXTREMELY expensive.
Stayed 6 nights in Apr 2023
Response from Reda Lemniai on 26 Jun 2023
Dear Peyman,Thank you for your feedback. We appreciate your comment regarding the pricing of our restaurants, morning breakfast, and trips/sightseeing tours. We understand that cost is an important consideration for our guests, and we continuously review and evaluate our pricing to ensure it reflects the value we provide. We apologize if the prices did not meet your expectations. Your feedback will be taken into account as we strive to improve our offerings and provide a better experience for our guests.

6/10 Okay

CAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
There a lot of things that i like about this property but their attention to customers’ needs definitely questionable. Requested a reservation from concierge, they confirmed my reservation but when we arrive the restaurant, no reservation. Luckily we got a table. Arranged a guide for a city tour through concierge, guide was not even talking let alone guiding. They needed to correct my checkout bill 4times. Small things like this but u anticipate more from a hotel like 4 Seasons
Stayed 4 nights in Apr 2023
Response from Reda Lemniai on 26 Jun 2023
Dear CAN,Thank you for sharing your feedback. We appreciate your positive comments about the property, but we apologize for the issues you encountered regarding the attention to your needs. It's disappointing to hear about the miscommunication regarding your restaurant reservation and the unsatisfactory experience with the city tour guide. We also apologize for the inconvenience caused by the billing errors during checkout. Your feedback is valuable to us, and we will address these concerns with our concierge and staff to ensure improved communication and service in the future. We understand your expectations as a guest, and we strive to provide a higher level of service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

joseph-teddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

PARASKEVI, TENAFLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Holger Frehde on 10 Apr 2024
Merci

10/10 Excellent

David, Delaplane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service
A perfect stay. The staff were excellent!
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Seasons. Beautifully done. Snags resolved with aplomb. That means you can trust you'll have a wonderful time, and I can happily recommend. Great rooms, grounds and location from which to explore the city and surrounds. Special thanks to the front desk/management team for making our stay run smoothly.
Stayed 5 nights in Feb 2023

10/10 Excellent

Restu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a fan of Four Seasons Resorts. this is by far my best stay in Marrakech! absolutely loved my room, the pool, the very attentive staff, 10/10!

10/10 Excellent

Sheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't be happier with the hotel.
This is one of the best hotel and service we have used in years. The hotel rooms are spacious and clean. Staff are extremely friendly and helpful. We used tennis court, which is in excellent condition. After checking out, our kid fell sick and we returned to the hotel to ask for help, they were so kind to offer us a clean room to rest and called for a doctor to check out the kid. We will definitely return to Four Seaons if visiting Marrakech again.
Stayed 2 nights in Dec 2022

10/10 Excellent

khalifa, abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Shannon Reinard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary hotel. This was without question the most wonderful hotel stay we have experienced as a family. Every staff member was not only incredibly polite, but also very kind and caring in every interaction. They doted on our daughter as if she was their own, down to the smallest details to show she was welcome, which was truly touching (ex: a small bathrobe and children's toiletries in the room!). The hotel and grounds are breathtakingly beautiful, with a feeling of being secluded while also being nearby to all attractions. The staff anticipate every need and take every request to the next level. Our room was more spacious than expected with a lovely terrace to overlook the sunrise. My only regret is that we had to leave. Dining options are excellent, including poolside service. If you are considering staying here, do not hesitate. You will love every moment of it!
Stayed 5 nights in Nov 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from lobby terrace
Stayed 2 nights in Nov 2022

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Oct 2022

10/10 Excellent

walter

Stayed 1 night in Oct 2022

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
Stayed 2 nights in Oct 2022

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at several of the luxury properties in Marrakech and each has unique strong points. I was prepared to not love the aesthetic at Four Ssasons as much as some of the more traditional local properties - but it was magical. A clear respect for Moroccan design but understated and still luxurious. The staff here was phenomenal and went out of their way to help and remember us at every interaction. The spa - lovely. The adult pool - so beautiful and relaxing. The grounds - an oasis from the hustle of the Medina and the souk. Highly recommend this hotel. We will be back.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

emma

Stayed 5 nights in Aug 2022

10/10 Excellent

Mahmoud

Stayed 4 nights in Aug 2022

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dessert Oasis
Beautiful property elegantly decorated in contemporary Moroccan style with lavish gardens and pools. Spacious, elegant and not congested as the other high-end hotels in the Medina. The rooms were superb and we were greeted with fresh fruit and chocolates. Close enough to the Medina without the noise and chaos. Four Seasons celebrated my husband’s birthday as well. Big thanks to Ferdinando and Jane who made our stay unforgettable!
Stayed 5 nights in Aug 2022

8/10 Good

Talal

Stayed 6 nights in Aug 2022

10/10 Excellent

Danial

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service. Thank you to all the staff
Stayed 3 nights in Jul 2022

10/10 Excellent

Tamanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this beautiful facility. The staff was amazing. They truly made us feel welcomed. The service was excellent. We would love to come back here again and stay at this amazing resort.
Stayed 9 nights in Jul 2022

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Faultless
Stayed 3 nights in Jul 2022