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Reviews of Riad Andalla

3 out of 5
Riad Andalla
15 Derb Zaari, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 134 out of 209 reviews" "
Rating 8 - Good. 58 out of 209 reviews" "
Rating 6 - Okay. 10 out of 209 reviews" "
Rating 4 - Poor. 2 out of 209 reviews" "
Rating 2 - Terrible. 5 out of 209 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

veronika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful accommodation, ran by a lovely young couple. Rooms are comfortable and beautifully decorated. Very nice restaurant on the rooftop with excellent dinner and breakfast. And yes, they do serve beer and wine at night as well. I would wholeheartedly recommend this boutique hotel. Parking is a little difficult and has to be done outside of the Medina. The directions to the safe parking lot could be a little bit clearer. But the owners made sure that we were well taken care of and helped us finding safe parking as well.
Stayed 2 nights in Apr 2024

6/10 Okay

Victor Florem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect until on our last day, they billed us for what they called travel tax etc. for about 15gbp ot 17.5 euro for 3 of us which was not disclosed on the hotel description here in expedia as well as during our check in. so we're a bit surprised when they told us. but overall, the place was really great, we really had a great time with this hotel. Nice rooftop as well as friendly staff and clean toilets. so maybe, to avoid confusion as well as have a transparency, please put in the description as well as during the check in time. thank you
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay especially the staff. They were very helpful and friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing friendly and helpful. Thank you for your hospitality.
Stayed 1 night in Dec 2023
Response from Valérie on 21 Dec 2023
Than you very much for us !!See you soon

10/10 Excellent

Lusia, albany

Stayed 2 nights in Nov 2023
Response from Valérie on 30 Jan 2024
Merci beaucoup d'avoir séjourné au Riad Andalla

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Road were amazingly friendly and helpful. The rooms are simple but very clean and were cleaned daily. It is so close to the main square and the view from the rooftop is great. Breakfast was really good and plentiful. Overall 10 out of 10.
Stayed 3 nights in Nov 2023
Response from Valérie on 21 Dec 2023
Thank you very much for your wonderful commentSee you soon at Riad Andalla

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Djemaa el-fnaa, but not noisy! I loved staying here and was very happy.
Stayed 5 nights in Nov 2023
Response from Valérie on 21 Dec 2023
Thank you very much See you soon at Riad Andalla

8/10 Good

Michelle, Beamsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here are very friendly and helpful. Quite a small room, but very nicely decorated and warm water for the shower. Hakeem was so kind, gave us breakfast to go two days - thank you! Lovely rooftop to eat breakfast and lots to do - very close to the markets but nice and quiet. Lovely cats everywhere and a warm welcome by staff and other guests
Stayed 2 nights in Oct 2023
Response from Valérie on 19 Nov 2023
We are happy that you had a good stay at Riad Andalla

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Riad Andalla was fantastic. Radwon who was the receptionist/concierge was simply awesome. I highly recommend this place. It’s also in a great location.
Stayed 2 nights in Sep 2023

10/10 Excellent

mathieu

Liked: Property conditions & facilities
Superbe location et excellent service
Nous avons logé au Riad Andalla pour 3 nuits. Sa localisation, à moins de 3 minutes à pied de la place Jemaa El Fna, est idéale et le service de tous les employés est excellent. Le petit déjeuner sur la terrasse, avec vue sur la place Jemaa El Fna, est copieux et il est possible de prendre un thé ou une bière en fin de soirée sur la terasse et de voir et d'entendre l'action de la même place. Je recommande certainement
Stayed 3 nights in Sep 2023

10/10 Excellent

Abdel Aziz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at Riad Andalla and, again, we couldn’t really fault it. We had a room on the 2nd floor, main building which even had windows to the outside. We could see the square from the bed! The tiny downside of this was that it was a tad noisy until late at night. We ate at the riad every night which we prefer to going out and being hassled, and the food was home cooked and fantastic. They also served wine if required. Abdel, in particular, made our stay memorable with some very interesting and informative chats. Thank you Abdel. We LOVE Marrakech - this was our 5th visit - and have stayed in some lovely riads, but this is our fav!

10/10 Excellent

Clara

Response from Valérie on 19 Nov 2023
Merci d'avoir choisi le Riad Andalla

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were super nice and helpful. wish the terrace had been open for meals
Stayed 1 night in Dec 2022

6/10 Okay

Maimin

Travelled with family
Liked: Cleanliness, staff & service
It is in close location to the market, but had to find if no hotel staff to bring you in . Also the side building we stayed is hard to climb , my husband had difficulty to get on to the higher level, 2nd level . Room lighting is not bright enough . Shower site is slippery when wet . The beds are very comfortable. It is clean . The terrace view is very good, breakfast is fine .

6/10 Okay

Afiq, London

Liked: Staff & service
This review is based on my stay in the single room. I was surprised that the room is situated on the ground floor, right next to the kitchen and dining quarters for the staff and cleaners. They use the kitchen for cooking lunch and dinner - where the smell lingers in the room afterwards. The room itself is basic, though it has an en-suite, there is no locks, ventilation or windows. There is a fan provided but it's probably way past it's best years and very noisy and very dusty fan blades. There is also a pungent drainage smell from the toilet. Maybe the double rooms are much better but I would not recommend the single room. The property itself is well looked after and has a nice breakfast setting on the rooftop. The breakfast staff are kind and attentive and there's a good selection of pastries, bread and jams provided.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. Rooftop terrace with a view of the square was unexpected and fantastic. Service made us feel like royalty.
Stayed 1 night in Oct 2022
Response from Valérie on 21 Oct 2022
Merci beaucoup d'avoir séjourné au Riad Andalla

10/10 Excellent

Mario Enrico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Very short walk to Jmaa El Fnaa. Excellent service from the owners, Pascal, Valerie, Jordi, Laura and Karim. It was a joy to have stayed with them for 9 nights. Breakfast and dinner was wonderfu. Best of all, you are cared for not only as a client but as a valued friend. They made arrangements for my transfers from and to the airport, my tour to the High Atlast Mountains, information about everything that I needed I will definitely stay with them again and again. Thank you, famille Blanchard for becoming my new friends.
Stayed 9 nights in Aug 2022
Response from valérie on 10 Sept 2022
Thank you very much Mario for your wonderful comment!! We kiss you and we say see you soon at Riad Andalla!!

8/10 Good

Antonio

Stayed 2 nights in Jun 2022
Response from valérie on 22 Jul 2022
Merci pour votre séjour dans notre établissement

10/10 Excellent

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Very beautiful hotel. Great view from the terrace and excellent service and staff. They looked after me very well
Stayed 1 night in Apr 2022
Response from Valérie on 13 Apr 2022
Merci beaucoup !! A bientôt au Riad Andalla !!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit. Stayed with friends
A beautiful Riad in a spot 2 mins from cafe de France in Jemaa el fna. 2nd visit, and just as lovely. Stayed in suite, on top floor. Very clean, beds made daily, lovely breakfast and service, staff and owners very welcoming. Lovely terrace overlooking square. Would certainly stay again. Thank you for your lovely hospitality
Stayed 3 nights in Feb 2022
Response from Valérie on 28 Feb 2022
Merci beaucoup Angela pour votre merveilleux commentaire , en espérant vous revoir au Riad Andalla

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice family
Stayed 4 nights in Feb 2022
Response from Valérie on 21 Feb 2022
Thank you Otto and see you soon at Riad Andalla

10/10 Excellent

Cmwl

Stayed 2 nights in May 2020

8/10 Good

Nathin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad in the center of Medina
Wonderful Riad run by very gracious and accommodating employees. Everyone goes out of their way to be friendly. A great breakfast with pastries and Moroccan pancake. Awesome location next to the Main Square and all of the Medina attractions.
Stayed 1 night in Nov 2019
Response from valérie on 5 Feb 2020
Merci beaucoup pour votre sympathie et à très vite !!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.Very attentive and friendly.Makes you feel at home away from home.Very satisfied customer here.Will definitely go back and choose this place again.
Stayed 4 nights in Jan 2020
Response from valérie on 5 Feb 2020
Vous serez toujours les bienvenus au Riad Andalla

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Andalla is so close to everything in the centre of Marrakesh. It’s roof terrace is an amazing place to look over the main square Djeema el Fna. The staff are all really nice and make you feel like you are at home. The room we had was spacious, clean and comfortable.
Stayed 3 nights in Nov 2019
Response from valérie on 21 Nov 2019
Merci beaucoup pour votre avis et sommes ravis que votre séjour ce soit bien passé parmi nous !! A très bientôt

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding location and overall comfort, but....
Our stay at this Riad started on a wrong foot with the owner Valérie, due to a misrepresentation between what we reserved on Hotels.com and the room we received upon arrival. We reserved a Standard Double Room and got a tiny twin beds room, with no curtain or door for intimacy for the bathroom, that did not match the pictures of what we booked. The owner Valérie was unfortunately unaccommodating for that first night (we asked for a partial reimbursement). She said it is not soooo small and we that booked last minute, which should have no impact on the misrepresentation between what we booked and what we got!, and refused any compensation. We had 2 more days booked, for which we moved to a Standard Double Room and the rest of our stay was very pleasant. The Riad’s location is outstanding. Breakfast on the terrace was nice. Valerie’s husband was very pleasant to deal with and very eager to resolve the situation and make the rest of our stay enjoyable. There is a significant difference in soundproofing between the 2 buildings of this Riad property. The right side is better.
Stayed 3 nights in Oct 2019
Response from Valérie on 29 Oct 2019
Désolé Cristina que vous ayez eu 1 petite chambre pour 1 nuit , en sachant que nous étions complets, ce jour- là !! Ce n'est pas facile de contenter tout le monde !

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying here just for dinner
Pros: Beautifully decorated. Each room has its own theme/decorations. Food is delicious. Meals are pricey at 20 Euros per person but worth it. Even some of my very picky family members loved it besides they are three couse meals. Breakfast which was included in our reservation did the trick: fresh orange juice, coffee, and a variety of pastries, staff was friendly and made conversation with us. Located in the Medina where all the action is at night. Cons: Would have been very hard to find if hotel worker did not come get us from the taxi that dropped of us (which was reserved through the hotel), and some rooms don't seem as private as you can easily hear other guests depending on where you put. We had two issues with our room while staying at Riad Andalla. The staff worked hard to make up for the problems so we felt heard and respected.
Stayed 1 night in Sep 2019
Response from valérie on 11 Oct 2019
Merci pour votre avis et à bientôt !!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay
This was a very special place in the middle of Marrakech, the rooms we’re clean and very comfortable. The service from the staff was first class, wish we had booked to stay a little longer. Would definitely go back. Thanks for making our visit special
Stayed 1 night in Sep 2019
Response from valérie on 2 Oct 2019
Merci beaucoup pour votre commentaire !! Ce sont des avis comme le votre qui nous fait avancé !! A très bientôt au Riad Andalla

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ask for the evening meal absolutely amazing served on there roof top terrace one of the best meal I’ve ever had
Stayed 2 nights in Sep 2019
Response from valérie on 2 Oct 2019
Merci beaucoup !! Nous transmettrons à nos cuisinières

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
authentic Marrakesh experience. hard working staff. not much of a luxury this place but the price is good. strong and fast WiFi good breakfast. the faucet over sink is too big impossible to wash face.
Stayed 2 nights in Aug 2019
Response from valérie on 19 Sept 2019
Merci d'avoir séjourné dans notre établissement

8/10 Good

Elia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from valérie on 28 Aug 2019
Merci beaucoup !! En espérant vous revoir très vite !!

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Valérie on 28 Aug 2019
En espérant vous revoir très rapidement au Riad Andalla

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must
A must for visiting in Marrakech! Great place with authentic Morrocan feel and considerate service.
Stayed 2 nights in Jul 2019
Response from valérie on 25 Jul 2019
Merci beaucoup pour votre commentaire et votre sympathie !!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Near the main square. Comfortable place to sleep, no noise from the outside streets. Quiet clean. Staff was great with awesome hospitality.
Stayed 3 nights in May 2019
Response from valérie on 7 Jun 2019
Merci d'avoir séjourné dans notre établissement . Nous apprécions vos commentaires !!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot with great food
This is a beautiful place in a secluded corder of the Medina. The space is beautiful and we really enjoyed our time. You must eat dinner here- it was the best meal of our trip.
Stayed 2 nights in Apr 2019
Response from Valérie on 28 Apr 2019
Merci beaucoup !! nous tenions à vous remercier pour votre sympathie et votre confiance . En espérant vous revoir ici ou ailleurs... inch allah... nous vous adressons toute notre sympathie

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service with great staff.
Stayed 2 nights in Jan 2019
Response from Christophe on 3 Feb 2019
Thank you very much for the good rate and your so kind words. Hope to see you again Best wishes

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy place to stay
We arrived before check in and the staff was welcoming and fed us breakfast. The room was clean and comfortable and close to the square. I heard the staff laughing quite often and they always had smiles on their faces
Stayed 2 nights in Jan 2019
Response from Christophe on 22 Jan 2019
Thank you so much for your so kind words, your great review and the best rate 10/10 on hotels.com. Hope to see you again. Take care and best wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Christophe on 19 Jan 2019
Thank you for the rate. Kind regards

10/10 Excellent

Ruth, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely trip, the room was clean and tidy and a great location in the medina.
Stayed 4 nights in Dec 2018
Response from Christophe on 13 Jan 2019
Thank you so much for the best rate and your so great review. Hope to see you again. Take care and best wishes

2/10 Terrible

Igal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for human being.i reserved 3nights left after one with bed bugs bites all over me.stay away from the place.
Stayed 3 nights in Dec 2018

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service
My first stay in a riad
It was my first stay in a riad. Although the location is great and service was pleasant, I was expecting a bit better comfort.
Stayed 4 nights in Dec 2018
Response from Christophe on 20 Dec 2018
Thank you for your review and your great words. Take care and best wishes

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice! We’re very happy!
Couldn’t ask for closer to the main square. Fantastic service, very welcoming.
Stayed 2 nights in Oct 2018
Response from Christophe on 25 Oct 2018
Dear Leann, Thank you so much for your great review, for your so kind words and for the best rate. Hope to see you again. Take care and best wishes

8/10 Good

Nita

Liked: Staff & service
Very basic accomodation but right on the square
The plus point for this property is that it is right on the Jemaa El Fnaa. The owners are friendly, but the place itself is very basic, rooms and bathrooms are tiny. The area is safe.
Stayed 1 night in Oct 2018
Response from Christophe on 12 Oct 2018
Dear Nita, I refer to your review and thank you for the safety of the area and the location. Take care and best wishes

10/10 Excellent

matt, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Christophe on 4 Oct 2018
Thank you for your best rate. Hope to see you again Best wishes

8/10 Good

CP, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found Riad Andalla to be an oasis to retreat to after all the hustle and bustle of the medina. We enjoyed the warm welcome, the lovely mint tea, the two relaxing inner courtyards (the riad occupies two buildings divided by a common footpath) and the tastefully decorated rooftop garden - the views over the Jemaa el-Fnaa were fantastic day and night and we never grew tired of having breakfast there every morning. Our room was equally interesting, with lots of Moroccan elements built into its design. The air conditioning was powerful enough to keep the room cool (though we've been told that it's been an incredibly mild summer there), and the beds were comfortable. The shower had reasonable water pressure but it was evident that the plumbing can only handle so much - an average length shower took 1-2 hours to drain. For those looking for hotel-style bathroom amenities, you should reset your expectations. Unlike older reviews, all of the rooms we saw could be padlocked for security. The service was always friendly and we thoroughly enjoyed the delicious (but comparatively pricey) tagine that was served (remember to book this ahead of time). Location wise, the Jemaa el-Fnaa and the souks are both a 3 min walk away, and most of the major attractions (palaces and gardens) are within walking distance. The riad can be difficult to find the first time - check out other reviews for walking directions (use Cafe de France as the reference point). For navigation, use the Maps.Me app.
Stayed 3 nights in Sep 2018
Response from Christophe on 2 Oct 2018
Thank you for your review. Hope to see you again. Best wishes