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Reviews of Riad Rafaele & Spa

4 out of 5
Riad Rafaele & Spa
Derb el Ghanjaoui, 2 - Assouel, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 56 out of 73 reviews" "
Rating 8 - Good. 14 out of 73 reviews" "
Rating 6 - Okay. 1 out of 73 reviews" "
Rating 4 - Poor. 0 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further, this is the place to stay!
Such a beautiful, clean, amazing location! I did lots of research on where to stay and im so glad i chose this place. The entrance seems a bit hidden but once you get into the riad, you discover such a gorgeous location. Everyone was extremely helpful and even had the opportunity to meet the owner who was friendly and assisted us with an issue himself. The food here is so good! The chicken tagine was the best i had in Morocco! Definitely going back here when i return!
Stayed 1 night in Nov 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Thomas on 15 Nov 2023
Amy,Nous vous remercions pour vos commentaires. Cela nous fait très plaisir que vous ayez apprécié le Riad Rafaele & Spa. J'espère que vous vous êtes senties comme chez vous ici.Nous espérons vous revoir.Je vous souhaite une bonne journée

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most amazing and hospitable Riad! And it is absolutely stunning. The 2 gentleman working (sorry, I forgot their names) were so great and gave excellent advice for local restaurants and tips. This was the best stay in our whole 2 week vacation in Morocco.
Stayed 3 nights in Oct 2023
Response from thomas on 2 Nov 2023
Stephanie,It was a real pleasure to welcome you to the Riad. We would like to thank you for your wonderful comments and we are delighted that you enjoyed your stay with us and in Marrakech.We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful riad!! Our room was amazing and very spacious and the location is perfect. The staff was so sweet and accommodating and gave us great recommendations- and got us a reservation for the best meal we had in Marrakech! We also loved having breakfast on the beautiful rooftop. We loved staying here and will definitely recommend to friends!
Stayed 2 nights in May 2023
Response from Thomas on 6 Jun 2023
I thank you very much for your nice comment. I'm happy that your stay in Riad Rafaele & Spa was so wonderful.

10/10 Excellent

Richie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Rafaele
We stayed here to celebrate my wife's birthday, where Thomas and Valerie were amazing throughout. There team were so helpful and looked after all 8 of us throughout our 3 night stay. I look forward to staying again.
Stayed 3 nights in May 2023
Response from Thomas on 6 Jun 2023
Richie,Having you at Riad Rafaele & Spa was very nice. Next time I will cook a bigger chocolat cake !!!The team and I are waiting for you.All the best

10/10 Excellent

Jozefien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in the Riad was very pleasant! Great location, everything at walking distance & still in a quiet area. Refreshing pool, calm hotel, super friendly staff. 😊 Would love to come back!
Stayed 6 nights in Apr 2023
Response from Thomas on 10 May 2023
Dear Joezfien,I thank you for your nice comment.I'm really happy that you had a lovely stay with us. We are waiting for your come back !

8/10 Good

Sonal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad was a nice haven away from hustle and bustle of the markets. The owners were very helpful with tips during our stay. All of the staff were very accomodating. I especially likes that there was the shaded lounge areas to cool down after a long hot day but if you wanted some sun the terrace had plenty of areas to sit. Meals and drinks were lovely and tasty
Stayed 3 nights in Apr 2023
Response from val on 17 Apr 2023
Many thanks for your amazing comment. The Riad is your home at Marrakech and the fact you feel like at home is the best return we can have. Best

10/10 Excellent

will

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Riad Rafaele was perfect! The Riad is stunning as was our room. The pool is lovely and the rooftop is so nicely furnished and comfortable and quiet, an oasis in the bustling medina. The massages are great too and reasonably priced. When we arrived, Marwan greeted us with tea and info about the Medina which was enormously helpful. He even helped us in negotiating the return of a jacket we had left in a taxi. I can’t rave enough about Riad Rafaele! My only complaint is that the bar wasn’t always fully stocked with alcoholic beverages, but that’s a minor issue considering that most of Marrakech is alcohol free.
Stayed 2 nights in Mar 2023
Response from Valerie on 27 Mar 2023
Many thanks for your amazing comment. We appreciate and share with the precious team. Now you have your home at Marrakech.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad in a perfect location!
Don’t look any further, book this riad! My wife and I stayed here during our time in Marrakech. The owners and staff are incredibly welcoming and the property itself is a dream. We enjoyed watching the sunsets and drinking wine from the rooftop patio. We also booked a couples hamman (traditional Moroccan bath)/ massage and I’m still dreaming about the experience.
Stayed 3 nights in Mar 2023
Response from Thomas on 15 Mar 2023
We thank you for your very pleasant message and we are happy that you enjoyed your stay with us.There's nothing like a hammam and a massage to unwind, to relax, to have a very pleasant stay. See you soon.Thomas, Valerie and the whole team.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and newly renovated. Staff was extremely friendly and helpful which added to our vacation. We’ll be coming back!
Response from Thomas on 7 Dec 2022
Dear Andrew,thank you for your review. We were very happy to have you at Riad Rafaele & Spa. I hope to see you there again.I wish you a good day

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Riad was lovely. Clean and quiet. The food at the on-site restaurant was very good. The room was comfortable and the pool was great to have after some long days out. The stand out was Marwan (manager/concierge ?). He was so helpful and fun to chat with. He made our experience a step above what we expected.
Response from Thomas on 11 Nov 2022
I thank you for your nice comment. We are committed to taking good care of our guests. I forward to Marwan.I wish all the best

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Rafaele is a gem
Stayed 3 nights in Jun 2022
Response from Thomas on 8 Jul 2022
Thank you so much for your nice comment. We are so happy that you had loved stayed in the Riad Rafaele & Spa.

2/10 Terrible

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, stunning Moroccan architecture and friendly service. A calm oasis in a hectic city.
Stayed 3 nights in Sep 2019
Response from valerie on 18 Oct 2019
Many thanks for your lovely message . Happy to have you n our Riad Rafaele & SPA

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in the middle of the Medina
Staff and management were amazing, wenotvoutvonf their way to make you feel welcome. Rooms were spotless and well kept. The organised tours for us and the drive Yassine was incredible. We dinner in a number of evenings and the food outstanding.
Stayed 6 nights in Sep 2019
Response from valerie on 18 Oct 2019
Many thanks for all your comments. Happy to have you again in our Riad Rafaele & SPA

10/10 Excellent

Lea, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Riad experience in Marrakech!
I wanted to have the experience of staying in a Riad in the middle of Marrakech. This fit the bill! As with any old city, the taxi could not drop us off directly in front of the Riad so someone from the Riad picked us up from the closest parking lot. The hotel was well-kept, considering how old it was. It gives you an idea of how people lived in this The breakfasts and dinners they served were very tasty, freshly made too. The staff was super-super helpful, for which I was very thankful. One of my ID cards fell from my luggage, they found it and immediately sent it to the next hotel where we were staying. I would highly recommend.
Stayed 5 nights in Jan 2019
Response from didier on 20 Feb 2019
Thank you Lea Didier owner of the riad

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018
Response from Didier on 20 Feb 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly reccommend Riad Rafaelle. The riad is beautiful, clean, and perfectly located within the old medina near the markets and a few restaurants. The small pool in the courtyard is a great way to cool off mid-day after exploring the city. The staff are excellent - I have never experienced such great customer service before.
Stayed 2 nights in Aug 2018

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Rafaele
A stunning riad hidden amongst the maze like streets of the old Marrakech medina. Tricky to find as access is off a side alley through an old tunneled walk way but plenty of "helpful" locals will show you for a few dirhams ( they'll push it but be firm 20 is plenty. It's only a couple of hundred meters from where the taxi drops you off. Cars can't get there as the road is too narrow. A short walk is fun! You have no idea what is inside as you stand on the crumbling street, with a couple of local cats for company. When the door opens, it's a whole new world! The room was amazing, huge, luxurious, the reception was friendly with welcoming tea and biscuits. The plunge pool under the central garden of citrus trees was icy cold. Perfect to cool down from the hot day outside. The room had exquisite furnishings and architecture. So happy to have found this gem.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet retreat from the mayhem of the medina
This is our second stay at this riad and it’s still a beautiful place in a secluded location. The souk as a whole has deteriorated quite significantly from my first visit two years ago. The street con artists are now using threats and intimidation more often and it’s really starting to get out of hand... I had 5 confront me all at once for money and got to the point of squaring up to me and pushing and shoving. Nothing I couldn’t handle but would have been very scary for ordinary tourists. I’ve travelled all over the world and never experienced that level of aggression. When I was at the airport waiting to depart I got talking to another English couple and they had exactly the same happen to them. Someone needs to take control.
Stayed 3 nights in Mar 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back
I went to Marrakech with my mother and after spending hours researching Riad's I found Riad Rafaele. The minute we arrived at the airport, our requested airport transfer was there to pick us up without us having to worry about calling. Then we drove to the Medina and the hotel manager was there to meet us and take us to our Riad. The minute we entered inside, my mother and I fell in love with the place. The staff were also very friendly and helpful, from providing us with a map and a list of top sites we should visit and how to get there. We decided to have dinner at the Riad our first night and it did not disappoint. Loved every minute of my stay at Riad Rafaele.
Stayed 5 nights in Feb 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total luxury
Absolutely fabulous, 5 star with the personal touch, makes you feel like royalty with your own retinue of servants to look after your every need, beats the pants off big hotels, total luxury
Stayed 5 nights in Apr 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully authentic Riad!
Riad Rafaele is a calm oasis after the hectic bustle of the souk and Marrakech in general. I really enjoyed my stay there and wouldn't hesitate to recommend this Riad to anyone. It rightly deserves all the glowing reviews - the staff are wonderful, the beds are very comfortable - and Beija is the most relaxed cat in Morocco! You won't regret staying here.
Response from Didier Riad Rafaele on 25 May 2017
Thanks

8/10 Good

natalie F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, central and welcoming!
The Riad Raffaele is a cosy and beautiful property in the heart of the Souks. We felt at home the moment we arrived to fresh mint tea and cookies. The location is good, but the surrounding area itself is a little difficult to maneuver at night so I recommend knowing exactly where to go once it gets dark to avoid getting lost. The breakfast was lovely and the staff couldn't have been friendlier. The rooms are basic and the showers aren't very inviting but aside from that this place is a 10!
Response from Tddl on 11 Nov 2022
I thank you for your review.The Riad has been renovated in 2020. We are waiting for you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This riad is beautiful! A bit hard to find, but we loved the neighborhood. I emailed with the friendly owners and we had a great experience. I recommend this place!
Response from General Manager on 12 Mar 2017
Thanks for your review Kind regards

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Guesthouse
Great breakfast, with beautiful common area. Very welcoming for our young baby
Response from General Manager on 12 Mar 2017
Thanks for your review Kind regards

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
DO NOT STAY HERE!
Shocking customer service. The manager on site was not helpful at all. We cut our trip short and checked out early.
Response from General Manager on 12 Mar 2017
Hello My i have more details on your stay in my Riad ? After i can give you a better answer Regards Didier MARONI Owner of the riad

10/10 Excellent

Rachel, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay in this beautiful and tranquil riad. The staff couldn't have done enough to help us during our stay.
Response from Didier Riad Rafaele on 12 Mar 2017
Thanks for your review Kind regards

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Riad in Historic Medina
Tucked inside the historic Medina area, this is a traditional riad with lots of charm. I'd like to give a special thank you to the owner/manager for sending an email immediately after I booked with info on transportation for arrival and then when I checked in I received a map with step-by-step directions for getting back from the square. It worked! I enjoyed my stay. (One bit of advice: new towels. The scratchy ones in my room weren't up to the quality of the rest of the riad.) Very good breakfast.
Response from General Manager on 12 Dec 2016
Thanks for your comment Kind regards

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 10 Sept 2016
Thanks for this review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Rafele was an excellent Riad in the heart of Marrakech. Beatifully decorated, roomy, quiet, and neat. The staff are excellent: very kind, knowledgeable, and helpful. A little paradise in the center of all the madness of the Medina.
Response from Didier Riad Rafaele on 16 May 2016
Thanks for your review Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad
This Riad is an oasis in the desert. Beautifully appointed comfortable relaxing and an amazing place to relax away from the huddle and bustle of the Medina. The owners and staff will help organise all your tours and sightseeing to help make your staff in Marrakech unforgettable. The spa and Hamam is amazing and a must for any tired traveller. You couldn't chose a better place to stay in Marakech.
Response from Didier on 16 Jul 2016
Thank you so much Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Riad in good location
Owner is great and helps alot. Food in the Riad is also very good. Clean, quiet and seems very safe inside. Minutes walk to the main square and markets.
Response from Didier Riad Rafaele on 10 Sept 2016
thank you for your review

10/10 Excellent

Jessie H.

Liked: Cleanliness, staff & service, room comfort
Wonderful oasis
The Riad was amazing. We were welcomed by the staff with tea and biscuits and they were really helpful in terms of travel tips and where to eat. They also printed out our flight tickets and served breakfast at 6am for us. Really appreciated. The courtyards is so beautiful and we loved our room, which was beautifully designed. There is a small paddle pool on the courtyard but is more of a dip pool than a swimming pool:-) So if you are looking for a holiday where you stay by the pool, this is probably not it. But if you just need a place where to hide from all the craziness and heat outside, and relax, this is an oasis.
Response from Tddl on 11 Nov 2022
I thank you for your review. I'm happy that you had great time in the Riad.

10/10 Excellent

Diana, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad and great owners!
The Riad Rafaele was amazing. Great location, accomodations and the owners set us up on some wonderful private tours, arranged pickup and drop off from the airport and gave us great reccomendations for dinner nearby.
Response from Didier on 16 Jul 2016
Thank you so much for your review Kind regards

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le riad est magnifique et le staff est au petit soin, excellent séjour
Stayed 5 nights in Mar 2024

8/10 Good

AMEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour
Très bon sejour je conseille
Stayed 4 nights in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Thomas on 6 Nov 2023
Dear Mario,We thank you for your review. We are happy that you had a great stay at Riad Raphaele & Spa.We look forward to seeing you again. All the bestThomas, Valérie et toute l'équipe

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Alles war so einmalig schön. Es waren besondere Eindrücke - wir werden unbedingt wieder kommen. Jeder hat sich so liebevoll um uns gekümmert. Besonderen Dank an das ganze Team von Riad Rafaele.
Stayed 4 nights in Feb 2023
Response from Thomas on 15 Mar 2023
Anja,We are happy that your stay went well. We want you to feel at home. Having you at the Riad was a pleasure and we look forward to seeing you.

8/10 Good

Marina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Riad es bonito, tranquilo y muy agradable….éramos cuatro y nos dieron una habitación formidable y grande.
Stayed 3 nights in Feb 2023
Response from Thomas on 15 Mar 2023
Dear Marine,I'm really happy that you had a wonderful stay with us. I hope you will visit us again.

8/10 Good

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau riad avec une décoration très aboutie ! Le personnel acceuîllant. Seuls bémols ils n’ont pas voulu venir nous chercher au taxi à 200 mètres. Heureusement nous avions de l’internet. Le petit déjeuner est un peu en dessous de ce qu’on nous propose habituellement dans les riads
Stayed 1 night in Jan 2023
Response from La direction on 26 Jan 2023
Merci Frédéric pour votre commentaire et votre séjour au Riad Rafaele & Spa. Notre Riad est un petit palais du XVIII et chaque jour nous travaillons pour vous offrir le meilleur avec notre équipe. Nous faisons notre possible pour accompagner nos clients mais lorsque nos clients viennent avec leur propre chauffeur nous ne pouvons prévoir les arrivées de dernière minute. Les chauffeurs déposent presque devant le riad, il faut parfois marcher 2 minutes. Le petit déjeuner est offert et nous avons une cuisinière chaque jour pour préparer avec de nouvelles recettes le petit déjeuner. La prochaine fois n'hésitez pas à commander ce que vous souhaitez, nous nous ferons un plaisir de vous gâter. A tres Vite. Riad Rafaele & Spa

10/10 Excellent

cyril Pierre Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accueil chaleureux, endroit charmant et douillet, conseils quotidiens, top!
Stayed 4 nights in Sep 2022
Response from Valerie on 3 Oct 2022
Merci beaucoup pour votre compliment. Un grand plaisir de vous recevoir au Riad Rafaele & SPA.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhaftes Riad mit bester Lage in der Medina. Atemberaubende Zimmer, tolle Atmosphäre und sehr angenehme Gastgeber, die sich sehr gut um uns gekümmert haben.
Stayed 6 nights in Apr 2022
Response from Thomas Dupin de Lacoste on 10 May 2022
Many thanks Andreas for you kind message. We appreciate a lot your visit and your kindness. We hope to have you soon again. All the best Valerie & Thomas

10/10 Excellent

Tourist, Deutschland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundlichkeit des Personals, toller Service und immr hilfsbereit. Wohlfühlatmosphäre! Gerne wieder.
Stayed 7 nights in Mar 2019

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une semaine de bonheur
Un accueil d'un grand professionnalisme allié à une gentillesse inégalable. Un riad magnifique, un petit déjeuner copieux et bon. Je recommande vivement.
Stayed 7 nights in Feb 2019

8/10 Good

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bel riad un po nascosto nei vicoli della medina. Positiva l'accoglienza, Bello il cortile interno dove al mattino servono un ottima e abbondante colazione. Non ho trovato positivo il punto dove il riad è ubicato perché rientrare dopo le 23 può sembrare un pochino pericoloso o quantomeno preoccupante. Lo consiglio se si vuole vivere un momento di tipico relax marocchino, lo sconsiglio se si visita marrakech in poco tempo perché ogni volta sono 15 minuti solo per attraversare siuk e arrivare in piazza per prendere il primo taxi
Stayed 1 night in Jan 2019
Response from Didider MARONI on 23 Feb 2019
Caro signore, non posso condividere la tua opinione sulla posizione del mio riad. Ha l'estremo vantaggio di essere raggiungibile in auto davanti alla porta principale, a differenza di quasi tutti i riad. Inoltre, abbiamo accordi con una compagnia di taxi e quando uno dei nostri visitatori esce la sera per trascorrere una serata fuori dalla medina, il visitatore attende nel riad di venire a prenderlo alla porta. è lo stesso taxi che lo riporta in qualsiasi momento. Quindi non c'è bisogno di attraversare la medina a piedi durante la notte. Che idea andare a fare un taxi a piedi nel posto Jema el Fnaa mentre può arrivare davanti alla porta! Cordiali saluti

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orientalisch eingerichtetes Riad, mit einer tollen Dachtera sehr sauber mit einem wahnsinnig freundlichem Personal! Alle sehr bemüht damit man sich wohlfühlt. Mitten in der Medina, zu Fuß alles leicht erreichbar. Würden jederzeit wieder hinfahren.
Stayed 5 nights in Dec 2018
Response from Didier on 20 Feb 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Didier on 20 Feb 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schön eingerichtetes Riad und das Personal hilft bei allen Fragen/ Problemen
Stayed 7 nights in Sep 2018