Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Source

4.5 out of 5
The Source
Route de l’Ourika, km 10, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 42 reviews" "
Rating 8 - Good. 13 out of 42 reviews" "
Rating 6 - Okay. 1 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Penelope Elisabeth

Travelled with partner
Liked: Staff & service, amenities
The gardens and the whole grounds were beautiful and filled with hidden surprises with rooms tucked away in all number of nooks and crannies amongst groves of scented bushes,roses,palms, herbs and cactuses etc etc. some areas were tired and definitely in need of repair but this did not destract from the charm and character of this wonderful retreat.
Stayed 6 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
unpolished gem
Has potential to be a top luxury resort - needs to improve its customer service and maintain its facilities better. Should do a better job of managing tours and guest requests - for instance should provide detailed tour information and costs to guests instead of having to ask overwhelmed staff. Also room had broken furniture, fixtures and paint coming off walls. Otherwise resort is quite beautiful and a uniquely designed and laid out property.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very nice place Pool very nice Staff very nice
Stayed 1 night in Jan 2020
Response from The whole team on 28 Jan 2020
Thank you for this nice reveiw!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Julie on 28 Jan 2020
Thank you for this nice review! We are waiting for you to come and visit us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Loved the style and decore, very unique. I dont like the unsecured pets, dogs and cats moving everywhere everytime.
Stayed 3 nights in Dec 2019
Response from Julie on 28 Jan 2020
Thank you for your review, and sorry to have bothered with the dog and cats, but no worries at all, they are very nice and in good health!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Source is a beautiful escape situated in an isolated area, roughly 20 minutes from the hustle and bustle of Marrakech city centre. I visited in November 2019 and although the weather wasn’t the best, I couldn’t recommend the hotel highly enough. As a female solo-traveller I was very nervous about visiting Marrakech but I felt instantly relaxed after speaking to Toufik who worked on reception. He helped me plan my transportation from the airport to the hotel and once I arrived, he went above and beyond to ensure I had a pleasant stay. All the staff were warm and friendly despite the language barrier and this added to the feeling of being safe and welcome. The hotel itself is breath-taking with its magical gardens, quirky rooms, exquisite spa. I stayed in the Natural Mystic suite and it’s as lovely as it looks in the pictures. On my final day I treated myself to some spa treatments – I love going to luxury spas in London, but this surpassed anything I’ve experienced previously. This truly is the perfect place to unwind and recharge. Special thanks again to Toufik!
Stayed 5 nights in Nov 2019
Response from Julie on 28 Jan 2020
A big thank you from our whole team, especialy Toufik, for this so kind review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the middle of nowhere and the roads to get there are getting build but it makes up for for everything once there. Absolutely gem, wonderful people, well done
Stayed 4 nights in Nov 2019

10/10 Excellent

Mark, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful garden and swimming pool. Staff were very helpful.
Stayed 5 nights in Oct 2019

4/10 Poor

Saudnd

Travelled with family and small children
Disliked: Staff & service, amenities
We booked 3 nights and only stayed the first night. The service is at best a 3 star on a good day. They told me the pool was heated and it was freezing. There is nothing to do but sit by the pool and it’s 30 Mins from anything else to do. The staff consistently gave me wrong information. They only have 1 menu for lunch and dinner so you will get sick of the 10 things quite quickly. I never review but it was so disappointing for the price and the level I expected. Stay at a riad and go on adventures like camping in the desert. They even tried to talk me out of going camping and it was the best experience ever! A true luxury 5 star experience at The White Camel lodge!
Stayed 3 nights in Oct 2019
Response from Hanna on 29 Oct 2019
Hello! Thank you for your review but I am sorry to inform you that all the information you have mentioned are not correct. 1. You have booked 3 nights and you have stayed 2 (not 1), the last night you have arranged -- by yourself-- to spend a night at Agafay Desert, when you arrived there you emailed us and ask us that you want to come back early morning and have the Suite for the whole day instead of spending the third night in it; we have refused simply because we have another guest coming In the same Suite. 2. We do not inform our guests that the swimming pool is heated during October because the weather is hot and we do heat it starting the 2nd week of November when we need to. 3. You did indeed came back to our Hotel on your last day and enjoyed your time by the pool and in the spa – you did a treatment for you and for your daughter – then you did not pay you’re the bill you said that your CC is working and may be a problem of connection, you gave us a copy for your CC that we have tried later on with no success which means the CC is not valid, so please pay your bill!!!! Thank you Guest Relation Manager

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Hanna on 21 May 2019
Greetings from The Source, Thank you for your review, it has been a pleasure having you staying with us, and we hope to welcome you again in the nearest future. Kindest Regards, Guest Relation

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room decor was very unique, hand painted design for that particular room. The room was very spacious and the bathroom was huge. The spa was breathtaking.
Stayed 1 night in Apr 2019
Response from Ilham on 11 Apr 2019
Dear Sir / Madam, A big thank you from the whole team! This is the best reward for our staff. it's always a pleasure to hear from our guests that they enjoyed their stay. We look forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to unwind in busy Marrakech. The Cabana was perfect for our family to stay.
Stayed 12 nights in Dec 2018
Response from Ilham on 3 Jan 2019
We would like to thank you for your comment. Hope you will have a memorable stay with us. Kind regards. The Source team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture, the design of the rooms, and the spa is a MUST. I wish I was here for a longer stay.
Stayed 2 nights in Dec 2018
Response from Ilham on 15 Dec 2018
Thank you very much for your reply. Looking forward to welcoming you here at The Source next year. Kind regards.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting
Absolutely lovely and enchanting space, especially if you love music. Food and service is also excellent and the spa services are fabulous.
Response from The Source on 14 Nov 2016
Dear Guest, Thank you for your comment. It's a pleasure to read that you enjoyed your stay with us! Kinds regards from all The Source team

10/10 Excellent

Derek, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Relaxed Hotel in Lush Surroundings
It is an oasis of calm a few miles away from the chaos of the Medina. We chose the hotel as we wanted somewhere relaxing and quiet and planned to stay at the hotel for the whole of our trip. The staff were very friendly and helpful particularly the reception manager and his assistant. The owner is around the whole time and is very amiable, if you need anything at all they will make sure it happens. The gardens are beautiful as is the pool and surrounding area. The spa is possibly the best I've used and I've been to quite a few.
Response from Olivier on 2 May 2016
Dear Derek, The entire team is sincerely gratefull for your comment. Do not hesitate to come back again to taste our new and various Summer Menu and also enjoy our gardens and wellness center.

8/10 Good

AMM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. It seems to me more a singer songwriter retreit where they can quitly work, write and jam. The prices at the bar/restaurant where way to high so we did not eat here.
Stayed 3 nights in Jan 2024

8/10 Good

chung young

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Déconnection!!!
Hôtel parfait pour déconnecter et se reposer
Stayed 1 night in Apr 2023

8/10 Good

Hicham

Stayed 1 night in Mar 2023

8/10 Good

Hicham

Stayed 1 night in Mar 2023

2/10 Terrible

gwénaël

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Source ist ein großartiges Hotel. Noch viel schöner als auf den Fotos. Ich war begeistert. Das Personal ist nett und sehr freundlich und bemüht. Alles in Allem wunderbar!
Stayed 7 nights in Dec 2019
Response from Julie on 28 Jan 2020
Thank you so much for this wonderful review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, todos maravilloso!!! Volvería mil veces. El servicio del concierge ISMAEL fue realmente grandioso !!
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Wir kamen spät Abends im Hotel an. Die Dame am Empfang hat uns nicht besonders herzlich Empfangen. Wir wurden über das Gelände zu unserem Zimmer geführt. Das normale Zimmer ist etwas klein, das Türschloss war nicht mehr ganz intakt, im Badezimmer hatte es Ameisen und die Ankleide war staubig. Das gesamte Gelände war wie eine Oase und erinnerte an einem botanischen Garten. In der Mitte hat es einen grossen & wunderschönen Pool. Auf dem Restaurant war eine Dachterrasse worauf man Essen und schöne Abende verbringen konnte. Im SPA war kein Mensch und wurde auch kaum besucht, was etwas enttäuschend war. Das Versprechen, dass man Yoga machen kann, war natürlich nur auf Bezahlung möglich. Das Personal war nicht sehr aufmerksam, hat kaum gesprochen und wirklich nur das nötigste gemacht. Unser Aufenthalt war im gross und ganzem Ok; wir würden das Hotel jedoch nicht weiterempfehlen.
Stayed 4 nights in Oct 2019

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une oasis de bonheur
Magnifique séjour dans une oasis de bonheur ! La prochaine fois que je viens sur Marrakech je ne poserais pas de question ce sera The Source! Une véritable bulle de sérénité. La nourriture qui y est servie est excellente, la piscine grande et majestueuse alliant simplicité et élégance c’est un véritable coup de cœur ! Mention spéciale pour le SPA - Les soins proposés sont top
Rooftop
Piscine
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

10/10 Excellent

YANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux endroit sur terre
La maison mais en mieux!!! Un havre de paix en pleine nature jardins luxuriants splendide piscine merveilleuse personnel charmant Si nous revenons à Marrakech ce sera forcément à Thé Source
La piscine
Stayed 5 nights in Sep 2019

10/10 Excellent

Jérôme&Olessya, Paris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un havre de paix au milieu d'un jardin aux plantes aromatiques enenchanteur..Les proprietaires sont tres acceuillants et bienveullants.
Stayed 5 nights in Jul 2019
Response from Hanane on 17 Jul 2019
L'équipe de The Source vous remercie pour votre commentaire, nous espérons avoir le plaisir de vous accueillir à nouveau prochainement! A très bientôt!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Ein einzigartiges Gartengelände, liebevoll gepflegt mit sehr liebe Mitarbeiter und tolles Essen.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from g on 21 Dec 2018
Thank you

8/10 Good

Arno, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proche de Marrakech
Très bel hôtel, aux chambres joliment décorées et modernes avec des jardins tres bien agencés et très bien entretenus et un personnel gentil. Dommage qu'on n'ait pas été prévenu qu'ils organisaient pour le lendemain une soiree de 1000 personnes
La piscine

8/10 Good

stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Roma, South-Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connect to the Source
I was looking for a sunny hide-out where I could (connect myself to the source of all) chill, relax and forget about everything. This sounds easy to achieve, but not for a picky person like me who always automatically pays attention to the smallest details. And I must say that this resort is full of small, beautiful and perfect details. Including the staff which I noticed is trained very well and have the perfect attitude for the guests. I could feel that the staff love to do their work and this is very important cause no matter how beautiful a place is, its the staff that is representing the place... I also had the privilege to stay in two different type of rooms and I love the fact that I felt home immediately. I love the style and decoration of this hotel and I am making plans to go back to The Source cause why change a winning team ;)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt hotell utanför, ta hyrbil så att man kan åka in till marrakech eller andra ställen. Personalen var superhärlig och ägaren var där och hälsade på alla. Poolen grym! Mkt barnvänligt även om det är lite party. Ta med hörselskydd för små barn :). Bra spa!
Dear Customer, Thank you so much for taking the time to share your feedback about your recent stay at The Source. We sincerely hope to have the pleasure of welcoming you again very soon. Regards, May.

10/10 Excellent

cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel génial
Superbe hotel. Tres bien accueilli
Response from General Manager on 5 Dec 2016
Cher Client, Merci beaucoup pour votre commentaire.Nous espérons vous faire revivre très prochainement une belle expérience The Source !

10/10 Excellent

Alexandre, Curitiba Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel longe do centro. Excelente estrutura.
2 noites muito agradáveis. O café da manhã é excelente e os quartos são temáticos. Recomendo muito!
Response from The Source on 14 Nov 2016
Gracias por tu comentario. Nos vemos pronto en The Source!

10/10 Excellent

sylvie, nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dans un écrin de verdure
exczllent séjour d'une semaine dans un parc luxuriant Chambres très confortables et design Excellent accueil Excellents massages Félicitations au chef cuisinier pour ses tagines
Response from Julie on 3 Jun 2016
Chère Sylvie, Le Chef vous remercie pour votre compliment! Nous sommes entrain de concocter de nouvelles saveurs dans nos tagines... bientôt à la carte! Merci pour votre commentaire.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Séjour mitigé
L'hôtel est dans un endroit loin de la ville, un vrai havre de paix. La décoration de la chambre, du restaurant et du bar de la piscine est très sympa, alliant l'ancien et le moderne dans des couleurs très harmonieuses, vraiment bravo à l'architecte d'intérieur. La chambre que nous avions est une suite de 80 mètres carrés, salon et chambre à coucher dans une pièce inondée de soleil, avec des fenêtres partout ouvrant sur une terrasse privative grande et agréable orientée à l'ouest et pleine de soleil pour bronzer ou profiter du beau temps. La salle de bain comporte un bain et INR douche séparée et est très grande. Le petit déjeuner reste très simple, du pain + beurre et confiture avec quelques biscuits, fruits et yaourt 0%. Jus d'orange frais et billes de fromage. Bien sûr on peut commander des œufs mais ne pensez pas trouver un buffet de 3km comme dans les grands Hotels. Le dîner par contre est à déconseiller, le choix est limité sur une ardoise qui comporte souvent un plat ou 2 marocain et un autre européen pour un prix très cher vu la quantité servie!! Le personnel est serviable mais le responsable a la réception est tout de même malhonnête vu qu'il a voulu nous refacturer le prix de la chambre déjà payé sur un site de voyagiste.
Chère Madame, Nous vous remercions pour votre commentaire, auquel nous réservons la plus grande attention. Nous nous permettons de préciser que notre carte restaurant est limitée car elle ne comporte que des produits frais et de qualité. Elle comporte des entrées, des desserts, et de manière générale un plat végétarien, un plat marocain et un plat international. Notre carte « pool house » est également proposée en bord de piscine et au bar et offre également des produits frais et variés. Concernant votre remarque sur la facturation, soyez sans crainte, si nous vérifions les modalités de paiement de nos clients, nous ne les facturons pas deux fois. Merci encore sincèrement d’avoir pris le temps de vos remarques. Nous espérons vous recevoir très prochainement avec une carte qui saura vous ravir.

10/10 Excellent

FLORENCE, RABAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'ai passé un super week-end et je vais y retourner.
Response from Julie on 31 May 2016
Chère Florence, Merci pour votre commentaire. Nous sommes sincèrement ravis de vous avoir accueillie et de vous lire en ces termes. A très bientôt à The Source!