Marrick Hotel Guide - Hotels with Pool in Marrick, Richmond

"Staff excellent. Setting beautiful. We stayed in the old house which had real charm, but was a little tired. Beyond the historic house is a conference centre, with spa. We ate an evening meal in the 1744 restaurant which was well priced and very tasty. "

"Clean room, friendly staff "

"Room was excellent and staff were polite and helpful"

"Very welcoming staff, clean and tidy room. Great shower water pressure. Overall very good. Hotel showing signs of wear and dated but clean. Good value "

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "