Mata Chalupe Hotel Guide - Hotels with Pool in Mata Chalupe, Higuey

"my wife and I were locked in bathroom sliding door didnt work..elevator broke.. pushy rude time share guy (Francios) ...pizza was horrible .. dinner and breakfast was ok...no inter tubes for lazy river... overall I would not stay there again"

"The staff and everybody was amazing. Only issue was we paid for horseback riding and they changed the time to later in the day and we could not do it so we wanted to cancel it and get a refund which they said they could do. And I have yet to receive my refund yet. If anybody can help out please reach out."

"Did not enjoy the cockroaches in the room and all over the swim up balcony "

"We don't feel this Riu should be a "Palace". It's not up to Palace standards that we've been to in Mexico. Staff barely speaks any English. Take a look at the pools in the evenings. They are filthy and weren't cleaned during our five day stay. There was mold on the walls of our family suite. We have no reason to return to this resort!"

"We had a mixed experience. The concierge was excellent—he arranged a birthday cake for my wife and made our anniversary special. However, the property feels a bit outdated. The bathroom had issues (bathtub condition, inconsistent hot/cold water, and a ceiling leak). We also experienced a couple of power outages, which was unexpected. Communication was sometimes difficult as few staff spoke English. It seems there may be a management change happening, so hopefully these issues will improve."

"The resort and rooms were cockroach infested. They upgraded us to a family suite and it was just worst, we entered our room after the late night magic show to roaches running from the light. They were on the floors and walls. The rooms were filled of mold, even the pillow had mold. The bathroom fixtures are over caulked with mold and hair in the tub and sink. The pullout coach had debris on it. We left the hotel after the first night and would have left sooner if we felt secure leaving at 2am after staff was not helpful. The hotel staff was lagged in their response and had nothing to clean except a broom ( to pick up the roaches we killed). We were also on the first floor and it rained so we also had centipedes. The rooms smelled like a wet mop, and had peeling paint. Highly recommend reconsidering staying here. We moved to another hotel. They didn't refund anything after showing proof of the events and was fully aware having me at their desk til 1 am, they were not helpful. "

"Staff and service were excellent. "

"Everything was good"

"Most of The staffs are not good in English "