Carlsbad Hotel Guide - Hotels in McClellan-Palomar, Carlsbad, United States of America

"The front desk attendant let someone into my room using the master key at 4:45AM. Around 15 minutes prior to the incident my girlfriend and I awoke to a noise which she thought was someone trying to get into our room. I told her it was just someone walking past, since you can hear literally everything out there. At the time of the incident, we heard the noise again, this time fully hearing the door open. I jumped out of bed to respond, and was greeted by another guest entering and asking why I was in her room. After a moment of confusion, she realized she had the wrong room and left. I called the front desk about the incident and was assured “you have nothing to worry about, that was me.” And had to inform her that it was in fact a problem that she granted another guest entrance to my room at 4:45 in the morning. Apparently the guest had thought she was locked out of her room (since she was using her key on the wrong door) and rather than check for ID the front desk attendant decided to simply waltz up to my room with the master key and let the confused woman into my room on her word alone. On top of that the cleanliness of the rooms is poor, and the hotel was under renovation - not an issue but the contractors had tools strewn about to include rusty staples and none of the construction was in any way cordoned off from the public so careful bringing your kids here."

"Parking is safe a little noisy because is motel is right next to the freeway "

"Clean room l friendly staff l very attentive l great customer service l "

"The spacious rooms"

"Breakfast just ok. The room was big with full refrigerator and microwave but the couch was very uncomfortable. The beds were very comfortable and the bathroom was good size , the worst part was that the very noisy fan is connected to the light and you can’t shut it off unless you are turning off the light. They had a coffee maker with pods but it did not work. "

"Customers service was excellent, there are some areas that need some updates but all around a great hotel to stay with family. Extra points for having the outdoor pool heated. "

"Great for the price. Location was perfect and away from traffic but close to the amenities."

"Clean room, staff was friendly & helpful."

"A+ experience! We will 100% be back!"