Louisville Hotel Guide - McNeely Lake Park hotels in Louisville, United States of America.

"Very clean and spacious room. Excellent quality for the price. Was relatively quiet and easy access to nearly all of Louisville. "

"Always great service"

"Room was very clean and staff were friendly. Main issue was that the bathroom vanity lights did not work, which was my only issue. "

"Very nice place "

"I understand this isn’t a five‑star hotel, but there are basic issues that could be fixed with minimal cost. For example: reattaching the baseboard, spraying for ants (I’ve already killed about five - some were in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor. You can also hear every step from the guest above you — at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property — that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for rewards and she’d give points to stay at “another Best Western,” which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn’t manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn’t filled every hotel this weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel — or any Best Western."

"Great breakfast and very clean hotel. Would stay there again"

"We had no other option but this place. It was clean enough. Our room had a jacuzzi but we were told it didn't work and needed to be taken out but it was going to cost too much to remove. "

"Smoking room, loud rift raft at 1-3am. 2 days after I had what I think were bed bug bites on the back of my head… only hotel available when I booked"

"Didn’t have a clean assessable room available their was a half a roll of toilet paper and no backup "