Southampton Hotel Guide - Medieval Merchant's House hotels in Southampton, United Kingdom.

"Clean convenient and good location"

"Clean room, very friendly staff, quiet rooms, couch and desk chair were very comfortable, had a reliable safe and mini fridge that held all our items needing refrigeration overnight. A great little stay for us before heading up to see the coastal causeway. It was across the street from the train station so very convenient for travellers such as ourselves. "

"Better instructions on where the parking is even with the app thing as they have none on site. Other than that good place to stay."

"Check in process poor, greeted by 3 staff staring at us none of whom spoke to say hello when we entered. Check in process very long delayed by user login issues. Went to room and keys didn’t work, returned to reception and waited again to be told had been given keys to incorrect room. Had booked king room on the basis that website showed there would be a walk in shower. We had shower over bath which we couldn’t use as there are no grab rails. Didn’t book breakfast and was told if we decided in morning it would cost an extra £5 each which is unreasonable when you don’t know if you will want breakfast until the morning. Felt forced into paying upsell for breakfast at check-in which we declined. Parking charge is high for overnight guests don’t be greedy Voco!"

"Staff were good but room was ok. Hotel property like lift were not working, key cards were barely responsive."

"Room was spacious and staff were very friendly and helpful. Nice breakfast "

"Buse at the front desk was just exceptional! She handled some minor issues with such speed and efficiency, she is truly an asset to this company. The daily breakfast is outstanding in quality, service and variety. The pool is truly an added bonus being warm , large and having a hot tub. Even though I was not able to use the gym area it looked great! I highly recommend a stay at The Leonardo not only for its appeal but for the ease of walk ability to anything you may need or want. Also main train station about 10 min walk."

"Staff were incredibly helpful and friendly, and it's a nice hotel but far too warm to sleep. The first room I was given was 25 degrees when I opened the door. The staff helpfully moved me to a room on the other side which was cooler, but I struggled to sleep later as the temperature hovered around 21-22 degrees. The air conditioning is apparently 'centrally controlled' and just did not blow cool air at all."

"Lovely room, great breakfast, friendly staff"