Family Apartment | Private kitchenette
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Reviews of Nightcap at Ferntree Gully Hotel Motel

3.5 out of 5
Nightcap at Ferntree Gully Hotel Motel
1130 Burwood Highway, Ferntree Gully, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 112 out of 264 reviews" "
Rating 8 - Good. 99 out of 264 reviews" "
Rating 6 - Okay. 24 out of 264 reviews" "
Rating 4 - Poor. 23 out of 264 reviews" "
Rating 2 - Terrible. 6 out of 264 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Otuono

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good would stay there again
Stayed 3 nights in Feb 2024

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very nice and clean. Close to shopping and dinings
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our family
Stayed 2 nights in Mar 2024

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, newly renovated rooms
Stayed 1 night in Mar 2024

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023

6/10 Okay

John paul

Stayed 6 nights in Dec 2023

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. Staff were friendly and helpful. Would book again!
Stayed 1 night in Dec 2023

10/10 Excellent

Allen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Everything as advertised
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy
Recently renovated with new artwork Everything was clean Bed was comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Pam

Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable; great service.
Stayed 3 nights in Oct 2023
Response from Kelly on 2 Nov 2023
Matt,Thank you for your great review, glad your stay was enjoyable.

10/10 Excellent

Vicki, TRARALGON

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Nice room.
Stayed 1 night in Oct 2023
Response from Kelly on 1 Nov 2023
Vicki,Thank you for your review, we look forward to you staying with us again.

4/10 Poor

Manuel

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Kelly on 24 Oct 2023
Manuel,Could you provide some more information on your review to help us to do better.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelly on 24 Oct 2023
Timothy,Thank you for you great review.

8/10 Good

Ortensio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, updated, convenient
Stayed 1 night in Oct 2023
Response from Kelly on 17 Oct 2023
Thank you for your review.

10/10 Excellent

Sandralee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and easy to book and check in. No hidden costs. Complimentary coffee. Ta and water. A great stay all round.
Stayed 2 nights in Oct 2023
Response from Alyssa on 13 Oct 2023
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 Good

Sidonie

Travelled with family and small children
Liked: Cleanliness, staff & service
Really good location for Puffing Billy. A short drive down the road. Staff were nice and helpful. There is a bar / restaurant on-site - with a buffet - lots of choice, quite bland food. The play room is only connected with the buffet restaurant, it's not available for attending anytime. The doors from the motel rooms open easily from the inside (when locked it just un-clicks) our 2 year old kept opening the door to the room and making a break for it. Rooms were clean and comfortable.
Stayed 1 night in Sep 2023
Response from Kelly on 2 Oct 2023
Sidonie,Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what we needed. Friendly staff and next door to the Ferntree Gully Hotel for dinner. Will definitely stay again if in the area.
Stayed 1 night in Sep 2023
Response from Kelly on 12 Sept 2023
Matt,Thank you for you review, we look forward to you staying with us again.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kelly on 12 Sept 2023
Gordon,Thank you for your review.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Kelly on 7 Sept 2023
Jennifer,Thank you for your review.

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 5 nights in Aug 2023
Response from Kelly on 30 Aug 2023
Jon,Thank you for your review, we look forward to you joining us again soon.

10/10 Excellent

Gavin

Stayed 1 night in Aug 2023
Response from Kelly on 1 Sept 2023
Gavin,Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Tasman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Kelly on 2 Aug 2023
Thank you for your review, we look forward to you staying again.

10/10 Excellent

Junior

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was no refund when I tried to refund my money
Stayed 2 nights in Jul 2023
Response from Kelly on 24 Jul 2023
Junior,You need to check cancellation policies when booking to ensure a refund is possible if circumstances change.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kelly on 17 Jul 2023
Denise,Thank you for your review.

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely refurbished
Stayed 1 night in Jul 2023
Response from Kelly on 17 Jul 2023
Christine,Thank you for your review.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kelly on 22 Jun 2023
Paul,Thank you for your review.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for our stay easy to get around thanks
Stayed 2 nights in Jun 2023
Response from Kelly on 20 Jun 2023
Michelle,Thank you for your review

2/10 Terrible

Reg

Business traveller
Not happy after paying for the room on Wotif then not being allowed to check in because my drivers licence (interstate license) shows it expired - however has been renewed remotely on line! Whats even more upsetting is that i stayed there for 4 nights last week, yet the gaming lady at the sports bar (where you check in after hours) knew that id payed for the room last night and was aware that i was a guest there last week! I want a refund from from the Ferntree gully hotel!!!!!
Stayed 1 night in May 2023
Response from Kelly on 20 Jun 2023
Reg,Thank you for your feedback, I have had a conversation with you since then.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very cold evening, wet & miserable, the night we arrived. We also arrived late. Earlier that day, we had a call & text to let us know how to access our room, so it was a seamless entry. The bonus for us was when we walked into the room, it was toasty and welcoming- our lovely host had left the air-conditioning on for us. Priceless service and very much appreciated. 👌
Stayed 1 night in May 2023
Response from Kelly on 20 Jun 2023
Pauline,I am glad you enjoyed the warmth on your arrival.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Kelly on 20 Jun 2023
Thank you

8/10 Good

Robert James

Business traveller
Liked: Cleanliness, staff & service
Nice staff and appreciated the 2 free drinks at the bar.
Stayed 1 night in May 2023
Response from Kelly on 12 May 2023
Robert,Thank you for your review.

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our requirements
Stayed 1 night in May 2023
Response from Kelly on 8 May 2023
Graham,Thank you for your review.

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Kelly on 20 Jun 2023
Thank You

4/10 Poor

Joe

Travelled with partner
Liked: Cleanliness
Room and cleanliness was OK, but the pub next door was pretty lowbrow, and was noisy, and the guests and others carried on well past closing time. Also smoke from people smoking on the balcony was noticable in our room and when we asked the smoker to smoke elsewhere he pointed out ashtrays provided
Stayed 1 night in Apr 2023
Response from Kelly on 27 Apr 2023
Joe,Thank you for your review.

6/10 Okay

Shruthi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been better if there were Airfreshners provided in the room and also the AC/Heater was not good it had bad odour
Stayed 1 night in Apr 2023
Response from Kelly on 27 Apr 2023
Thank you for your review.

10/10 Excellent

Lew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our needs. No lift with bags to floor above but we coped.
Stayed 1 night in Apr 2023
Response from Kelly on 23 Apr 2023
Thank you for your review. Next time just ask reception and we are more than happy to assist with luggage.

10/10 Excellent

Teaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Kelly on 18 Apr 2023
Thank you for your review.

8/10 Good

Tasman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, inexpensive, convenient and a comfortable sized room.
Stayed 4 nights in Mar 2023
Response from Kelly on 6 Apr 2023
Tasman,Thank you for your review.

10/10 Excellent

Cecilia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Just what we need.
Stayed 2 nights in Mar 2023
Response from Kelly on 23 Mar 2023
Cecilia,Thank you for your review.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No snacks or drinks in the fridge.
Stayed 1 night in Mar 2023
Response from Kelly on 20 Mar 2023
David,Thank you for your feedback, we dont advertise any mini bar.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a brief stay and only for one night following a wedding in the hills. Room was very clean and very comfortable. The desk while not able to accommodate our early check-in, gave us easy instruction on checking in after hours.
Stayed 1 night in Mar 2023
Response from Kelly on 15 Mar 2023
Andrew,Thank you for your review.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next door to large entertainment venue - Ferntree Gully Hotel.
Stayed 1 night in Mar 2023
Response from Kelly on 6 Mar 2023
Wayne,Thank you for your review.

4/10 Poor

Abby

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looks absolutely nothing like the photos
Stayed 1 night in Feb 2023
Response from Kelly on 27 Feb 2023
Abby,Thank you for your feedbak.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vẻy good
Stayed 1 night in Feb 2023
Response from Kelly on 20 Feb 2023
David,Thank you for your review.

10/10 Excellent

Jayasinghe

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Jan 2023
Response from Kelly on 2 Feb 2023
Jayasinghe,Thank you

4/10 Poor

Rebbeca

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t get the room we asked for which was a Queen and twin bed room we got a twin and single bed room for 2 adults and 1 child and 1 infant. The cleaning staff only replaced towels nothing else . It has no toaster or microwave and no bowls or cutlery the wifi and tv didn’t work either did the room service scanner and we were placed at the other end of complex away from all our family
Stayed 2 nights in Jan 2023
Response from Kelly on 2 Feb 2023
Rebecca,Thank you for your feedback. We only have rooms with a queen and a single bed. None of the rooms have any cooking facilities or crockery/cutlery as is noted in booking information. Your booking was on line and not in a group booking so we would not have been aware of other family members staying.

8/10 Good

Ghita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent motel
Well designed motel. Functional and clean - exactly what was needed.
Stayed 2 nights in Jan 2023
Response from Kelly on 2 Feb 2023
Ghita,Thank you for your review.