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Reviews of Private Residences at Hotel Arya by SoFLA Vacations

4 out of 5
Private Residences at Hotel Arya by SoFLA Vacations
2889 McFarlane Road, Coconut Grove, Miami, FL

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 386 reviews" "
Rating 8 - Good. 106 out of 386 reviews" "
Rating 6 - Okay. 55 out of 386 reviews" "
Rating 4 - Poor. 37 out of 386 reviews" "
Rating 2 - Terrible. 52 out of 386 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great but the pool was not as nice as advertised.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My home away from home in Miami!
Stayed 4 nights in Apr 2024
Response from Andy on 29 Apr 2024
Proud to be your Miami home away from home Laura!

6/10 Okay

Brandon

Average room kitchen was almost empty
Stayed 4 nights in Apr 2024
Response from Andy on 19 Apr 2024
Appreciate your feedback Brandon, I hope you had a safe trip home.

10/10 Excellent

pamela

Liked: Cleanliness, amenities, property conditions & facilities
If you want to be near coconut grove this is an ideal location. Nice view and balcony and everything you'd need and it all worked. Nice to not have any issues with a property.
Stayed 4 nights in Apr 2024
Response from Andy on 15 Apr 2024
It was a pleasure hosting you Pamela! Glad you enjoyed our vacation rental!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Apr 2024
Response from Andy on 15 Apr 2024
Thank you Ruben, you were a great guest to host!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Mar 2024
Response from The SoFLA team on 26 Mar 2024
Thank you Kristina for your review!

10/10 Excellent

LaCortia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The SoFLA team on 21 Mar 2024
Thank you for your review!

2/10 Terrible

Kwan Woo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Andy on 19 Mar 2024
Never heard from Kwan Woo regarding any issues during his stay and the guest who stayed in the unit after him really enjoyed our room at Hotel Arya Miami

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel...great area
Stayed 2 nights in Mar 2024
Response from The SoFLA team on 20 Mar 2024
Thank you so much for your review!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my staying. Some of the issues from previous reviews we’re taking care of, so that was nice. The view was mu favorite part!
Stayed 4 nights in Feb 2024
Response from The SoFLA team on 6 Mar 2024
Thank you Linda for your review!

4/10 Poor

Kumiko

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location was amazing. There are so many frauds in the room. A broken shower support bar (my husband held it and became loose, good thing he did not get injured), no hooks in the bath room, A completely broken leg for a dresser (They did not even replace it with a right one), could not get more toilet paper right away, no room phone, did not know the front desk could not help us because we reserved a private residency which we were not aware and so on.
Stayed 2 nights in Feb 2024
Response from The SoFLA team on 5 Mar 2024
WHello Kumiko, we will send your comments to management. Thank you for your feedback.

6/10 Okay

Chris

Travelled with family
Location and service was amazing. Bathroom didn’t have wash cloths and the pass through door lets a lot of noise through. I was able to hear our neighbors conversation this morning.
Stayed 1 night in Mar 2024
Response from The SoFLA team on 5 Mar 2024
We appreciate your feedback Chris.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Staff an residents that live there were kind as well
Stayed 3 nights in Feb 2024
Response from The SoFLa team on 5 Mar 2024
Thank you for your review!

10/10 Excellent

Sue

Travelled with family
Very nice comfortable and clean hotel. Quiet as well. Great location
Stayed 3 nights in Feb 2024
Response from The SoFLA team on 5 Mar 2024
Thank you for your review!

10/10 Excellent

Tyler

Stayed 1 night in Feb 2024
Response from Andy on 21 Mar 2024
It was a pleasure hosting you Tyler!

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The SoFLA team on 5 Mar 2024
Thank you for your review!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The SoFLA team on 6 Feb 2024
Thank you for your review!

6/10 Okay

Jojo

Travelled with family, Travelled with partner
Liked: Staff & service
It was cool
Stayed 1 night in Jan 2024
Response from The SoFLA team on 5 Feb 2024
Thank you for your feedback!

6/10 Okay

John

Stayed 2 nights in Jan 2024
Response from The SoFLA team on 20 Mar 2024
We appreciate your feedback!

8/10 Good

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 7 nights in Jan 2024
Response from The SoFLA Team on 29 Jan 2024
Thank you for your review!

8/10 Good

Dilson

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very cool
Stayed 2 nights in Jan 2024
Response from The SoFLA team on 29 Jan 2024
Thank you for your review!

2/10 Terrible

elena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was clean, safe and like it its locatoin. But you can hear all your neighbors moves, safe was not working, conditioner way too loud, no siting charis in room
Stayed 5 nights in Jan 2024
Response from The SoFLA Team on 29 Jan 2024
We have forward your comments to management and appreciated your feedback.

4/10 Poor

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Check in sucks
Stayed 1 night in Jan 2024
Response from The SoFLA Team on 29 Jan 2024
We are surprised that your check-in was unexpected but aside from that we do see you did enjoy your stay!

8/10 Good

Kenneth, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise even after closing doors and windows. Smell of marijuana from a nearby room for 2 of our nights. Hotel restaurant was closed.
Stayed 3 nights in Dec 2023
Response from The SoFLA team on 29 Jan 2024
We immediately sent security to the neighboring unit since this building is smoke free and had that resolved. We do see that other than that your stay was a good one and we hope to host you again soon!

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold, bad smell, and horrible service.
Arrived and immediately smelled a bad odor. Couldn’t figure out what it was until the ceiling started pouring down water on me at 4:00 a.m. Obvious signs of mold and my daughter has Ashtma so I had to end the trip early. Property owner took zero responsibility. Will never use again.
Stayed 7 nights in Dec 2023
Response from SoFLA Vacations on 10 Jan 2024
We sent over the building technician when Jason first reported this to us, and it was determined that the water leak was caused by Condensation from the AC running continuously and the balcony door being left Open. There was no mold nor odor in the unit, just a damaged AC caused by our guest Jason. We would not recommend hosting this guest.

6/10 Okay

Shelley

Customer service is the deal-breaker with this group. They treated me like I was their employee, rather than their guest. There is a $250 deposit that is not disclosed before one has already paid for the stay. I was threatened to have my stay reduced from 4 nights to 1 night, on Christmas Day, if I did not pay the deposit upon arrival, and that $100 would be deducted if I did not check-out by 11am.
Stayed 4 nights in Dec 2023
Response from The SoFLA Team on 8 Jan 2024
Hi Shelley, Our listing discloses that there is a damage deposit of 250 and we also send all our guests the property instructions 3 days in advance so all our guests are fully aware of the expectation upon arrival and departure and any fees that can be incurred during a guests stay. We are sorry to hear you felt attack, since that is not our intent. We hope and see that overall, your stay was a good one and we hope now knowing all our terms and conditions, you can rest assure that you will have a lovely time.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The SOFLA Team on 4 Jan 2024
Thank you for the great review!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The SoFLA team on 20 Dec 2023
Thank you for your review!

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The SoFLA team on 11 Dec 2023
Thank you for your review!

4/10 Poor

Carolyn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Noisy next door neighbor and no sound proofing to compensate. Hard partying in the middle of the night. No cable TV No dining facility--under renovation
Stayed 3 nights in Dec 2023
Response from The SoFLA team on 11 Dec 2023
Dear Carolyn, we immediately sent security to the unit and was told that the party next to your unit was not overly loud and ask to please just be a little more quiet, which they did do. TV had cable, but it was not a smart TV, which is what you asked if the unit had and lastly, the hotel sits in the heart of Coconut Grove, where it boasts over 30 different restaurants to choose from, just a few steps from the hotel and our guests love the variety of places to eat. We are sorry you did not enjoy your stay but we feel the review is unfair since you did get exactly what was booked at a great rate.

4/10 Poor

Brian

Stayed 2 nights in Dec 2023
Response from The SoFLA Team on 11 Dec 2023
Thank you for your review!

2/10 Terrible

Joey

Travelled with partner
Disliked: Staff & service
The property promised a working TV and a clean area. These services were not as promised, the TV was not operating properly and there was a lot of dust behind it that was not cleaned. They sent someone to fix the TV; it was not fixed, and no accommodation was given or compensation. They then promised me that it would be operating and would send someone who could fix the issue for sure, but nobody showed up. I was extremely disappointed with the services especially coming from the hotel and Airbnb people.
Stayed 2 nights in Dec 2023
Response from The SoFLA team on 11 Dec 2023
We delivered a TV that worked. You mentioned you wanted to use your streaming services since the TV was a smart TV and we sent engineering over to get that going for you the next day. This was a two night reservation and you had arrived late the day prior and we had no one to go see your unit to check why the smart TV was not allowing you to download your services. But as promised, the next day you did get to see your streaming account.

4/10 Poor

Greg

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from The SOFLA Team on 11 Dec 2023
Please let us know what went wrong. We would love to know what we can do to help.

10/10 Excellent

Maria

Stayed 3 nights in Nov 2023
Response from The SoFLA Team on 4 Jan 2024
Thank you for the great review!

8/10 Good

Tamera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Information for obtaining room cleaning should have been readily available. Also main hallways were not cleaned in the time we were there. Trash still in the floor 5 days later.
Stayed 5 nights in Nov 2023
Response from The SoFLA team on 21 Nov 2023
Thank you for your feedback. We will forward your message to hotel management. Hope we can host your stay again soon! Safe travels back home.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from The SoFLA team on 21 Nov 2023
Thank you for your feedback.

8/10 Good

Jason

Stayed 3 nights in Nov 2023
Response from The SoFLA team on 21 Nov 2023
Thank you for your review!

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023
Response from The SoFLA team on 21 Nov 2023
Thank you for your review!

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel Ayra needs a facelift. The room we stayed in was sufficient for what we paid. Room is dated and has burns on the carpet which appeared to be from a curling iron.
Stayed 2 nights in Nov 2023
Response from The SoFLA team on 14 Nov 2023
Thank you for your feedback. We will send this to management for review.

10/10 Excellent

Humberto

Stayed 3 nights in Oct 2023
Response from Lisa on 3 Nov 2023
Thank you so much Humberto. We look forward to hosting you again in the future

6/10 Okay

Shavaughn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The building it self is nice besides waiting for the elevator and it's malfunction no complaints on that.... the room could use updates like electrical problems some furniture and bathroom accessories ... it sit right above the pool so it was weird sitting out on the balcony when the pool was open, everyone was staring while hanging at the pool .
Stayed 2 nights in Oct 2023
Response from Lyza on 31 Oct 2023
There are no "electrical problems" with the unit.....As we explained to Shavaugn some of the outlets are activated by a switch in that room. She just didnt seem to understand that concept.

2/10 Terrible

NEHAL

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed - Staff is terrible and no help. Place is cramped and smells like trash all the time I will not recommend this place to anyone
Stayed 3 nights in Oct 2023
Response from Lyza on 31 Oct 2023
We have never heard of such comments. Ridiculous.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ocean views, balcony, on site parking, walkable to everything
Stayed 3 nights in Oct 2023
Response from Andy on 31 Oct 2023
Most of our guests agree.....great location, incredible bay views and convenient, on-site FREE parking. Book with us TODAY!!

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from The SoFLA team on 17 Nov 2023
Thank you for your review!

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from The Sunset Inn on 24 Oct 2023
Thank you for your review!

8/10 Good

Natalia

good location . Friendly ppl .
Stayed 3 nights in Oct 2023
Response from The SoFLA Team on 16 Oct 2023
Thank you for your review!

2/10 Terrible

Valencia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The picture that they had for the room I book was nothing like the picture the bed sit very low to the floor ac barely getting cold it wasn’t no restaurant in the building it definitely was a ripped off my husband was upset 😠 because when I booked I showed him pictures for what it look like an when we get it’s a totally different room.
Response from The SoFLA Team. on 16 Oct 2023
Hi Valencia, we have many different types of accommodations so maybe the type of unit you booked and what you saw online was not what you subsequently booked. We are sorry to hear you did not like the one you booked and we hope in the future you are free to reach out to make sure you book the one you want to stay in.

6/10 Okay

Colette

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from The SoFLA Team on 10 Oct 2023
Thank you for your feedback.

2/10 Terrible

Gregory

Disliked: Property conditions & facilities
The elevators were broken. It was a disaster as we were on the 20th floor.
Stayed 3 nights in Oct 2023
Response from The SoFLA Team on 9 Oct 2023
We apologize for the inconvenience this may have brought to you. I know the hotel was working very diligently with the elevator company to get the elevators back running. The problem was fixed late Sunday. We hope that besides the elevators, your stay was a good one and we hope to see you back in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the parking garage was included with the stay ,very convenient. The place was very clean and spacious. My staying was in the same property as the hotel so it was a little confusing at first but nothing serious. Overall I loved the place.
Stayed 2 nights in Sep 2023
Response from The SoFLA Team on 25 Sept 2023
Thank you so much for your review and feedback! We hope to host you again in the near future. Safe Travels back home!