"Our stay in New York left us with mixed feelings
The only positive aspect was the location
The hotel is very close to Times Square, which was convenient and central
Unfortunately, the experience was very disappointing
We arrived at 2:00 AM after a long flight and were told there was no room available, even though we had booked and paid in advance
We were sent to another hotel in the middle of the night, which was extremely frustrating
The next day, we were told to return in the morning, but the room was still not ready
During our stay, the staff was not friendly or helpful
On Friday evening, there was no hot water, so we couldn’t shower
We contacted the front desk, but received no real assistance, only a general explanation
To make matters worse, staff members mocked my accent when I tried to communicate, which was disrespectful and unacceptable
Overall, this experience did not meet basic expectations and I would not recommend staying here."