Middleburg Heights Hotel Guide - Family Friendly Hotels in Middleburg Heights, Cleveland

"Room spelled like bleach, toilet seat was loose, deadbolt was broken, behind the bed was dirty, horrible stay "

"Great stay at Drury. 2nd floor room was enormous. Clean, comfortable, nicely decorated. ALL staff were truly friendly and helpful - front desk, breakfast / evening food services, valets. Easy to get to off expressway. Will stay here again for return visits and recommend to others. Priced slightly higher than nearby hotels, but totally worth it for a great stay and especially if you take advantage of the breakfast and evening drinks/food."

"Staff was very friendly and accommodating. Food in restaurant was good. Rooms very clean. Fresh towels every day "

"The architecture is stunning. We had a spa day at Marengo Spa located in the property, and had a tasty breakfast at the 1890 restaurant. Rooms were clean and nice, bathroom was well-equipped and we appreciated the free coffee in the room. Hotel was within walking distance of everything we wanted to do: Playhouse Square, shops and restaurants. We would stay again! "

"Very clean with a friendly staff - great location, easy parking for a big city. Would definitely stay here again."

"Excellent hotel. Very friendly staff. Valet was very nice and very well priced. Just across the street from Quicken Loan Arena. Perfect."

"The location is nice and room is fine. The room: no hooks for towels, loud noise very early in the morning, the elevator, hallway and room smell like weed. We stayed one night so we tough it out but it should not have to be that way. Customer service: very poor, check in rep wasn't friendly and the next morning we asked about breakfast, she said that we had to pay which we weren’t aware of. When we check in the rep was not friendly and did not inform us anything. She did not do anything for us so we did not have breakfast at the hotel which was disappointing. We would not stay at this hotel again. No one was willing to assist us and at least try to make it right so we would consider coming back next time to give it a second chance. "

"The room was fine for the price. It is a little outdated and the walls were scuffed up/paint was chipping. I didn't use the kitchen so I can't speak on that. Things seemed clean enough, but certainly not great. During my second night the fire alarm in the building went off. Another guest had burnt food, and smoke was seeping out of their door. The alarm continued for a good 30-40 minutes. The staff did not respond to this, and it took other guests calling the fire department to get someone to come out. The entire floor smelled like smoke for the rest of the night - I even noticed it on my belongings upon returning home. During check out the next morning, the staff did not even acknowledge this or apologize for the inconvenience. I wasn't expecting a refund, and understand the situation was out of their control, but due to their overall lack of concern, I wouldn't stay here again. "

"Very pleasant with all awesome employees. "