Model City Hotels

"Room cleaning/ property need more maintenance "

"Location is good but a particular member of staff at frontdesk was biased. We reached hotel early and asked for early check in. One staff member confirmed room is ready and can be given. But the other staff member interrupted and said we will let you know when room is ready. They kept us saying it will be ready in 5 mins, and did not let us check in before 3 pm. If they could have said that 3 pm is checkin time and we do not have room until 3, we could have used our time better and could have visit few attractions. But they choose to kept us waiting at reception with kids. Not coming to this hotel again. Big names with small heart."

"Yes"

"Sheraton hotel was pretty good and everything but trust me the staff are incredibly rude. First of all, when we tried to check in the staff would not listen to us due to our reglion I am guessing. But everything else was good like the pool "

"Beautiful room comfortable stay quiet "

"Very clean facility and helpful staff. Just minutes from UB campus and easy to navigate to - would definitely stay again!"

"Hotel is beautiful well maintained friendly staff beautiful rooms "

"We had to change our room three times. The toilet had a leak, we had problems with the keys getting in to our room. And the front desk lady was mad with an attitude. I would never book with them again. "

"Clean upgraded rooms. Clean renovated bathrooms. The room has soace to spread out. The TV was big. Nice full length mirror. The cons are the pillows are not comfortable, and there arent many places you can walk to. The staff was helpful when we needed it. Overall, the property is well maintained and close to a few places , like Niagra Falls, the mall, the university and the airport. I would stay here again when i come back to visit. "