Lobby

Reviews of DoubleTree by Hilton Hotel Modesto

4 out of 5
DoubleTree by Hilton Hotel Modesto
1150 9th St, Modesto, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 236 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 88 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Roger

Travelled with partner
Liked: Staff & service
Lots of hidden charges here, rooms just ok, bed and pillows were good, a bit overpriced, valet parking was excellent
Stayed 1 night in Apr 2024
Response from PK on 29 Apr 2024
Hello Roger, We appreciate your stay and please let us know if we have charged you any thing extra. Please call & let us know. Thank you

10/10 Excellent

Thomas, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PK on 29 Apr 2024
Hello Thomas, Thank you for staying with us. We appreciate your stay & nice review. Please come stay with us again, Thank You

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from JM on 29 Apr 2024
Hello Jaime. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Suleima

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Feb 2024
Response from JM on 29 Apr 2024
Hello Suleima. We're glad you enjoyed your stay! Looking forward to seeing you again soon.

10/10 Excellent

Michal Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t catch her name, but the woman who checked us in was very accommodating and on top of her customer service.
Stayed 1 night in Apr 2024
Response from JM on 29 Apr 2024
Hello Michal. We are thrilled to hear that you had a fantastic stay at our hotel. Our team takes great pride in providing exceptional service and it’s always rewarding to receive positive feedback from our guests.

10/10 Excellent

Eyãna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JM on 22 Apr 2024
Hello Eyana. Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

10/10 Excellent

Adriana

Travelled with group
It’s a beautiful property in a wonderful location!
Stayed 1 night in Apr 2024
Response from JM on 19 Apr 2024
Hello Adriana. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 Good

JAVIER, SAN DIEGO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convenient for what we need. Its a nice hotel!
Stayed 2 nights in Apr 2024
Response from JM on 18 Apr 2024
Hello Javier. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JM on 17 Apr 2024
Hello Michael. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!

10/10 Excellent

Shaina

Stayed 1 night in Apr 2024
Response from JM on 15 Apr 2024
Hello Shaina. Thank you for the 5 star review! We hope to serve you again in the near future.

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JM on 9 Apr 2024
Hello Melissa. Thank you for taking the time to share your experience with us. We are glad you enjoyed your stay with us and hope to have you back again in the near future.

10/10 Excellent

Crystal

Stayed 2 nights in Apr 2024
Response from JM on 29 Apr 2024
Hello Crystal. Delighted to hear you had a great experience! Can't wait to host you again.

2/10 Terrible

Liz

Stayed 1 night in Mar 2024
Response from JM on 22 Apr 2024
Hello Liz. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from JM on 18 Apr 2024
Hello Ronald. We are delighted to hear your stay was nothing less than exceptional. Thank you for choosing to stay with us!

10/10 Excellent

elizabeth

Stayed 1 night in Mar 2024
Response from JM on 8 Apr 2024
Hello Elizabeth. Thank you for sharing your positive experience at our hotel. We are delighted to hear that you had a comfortable stay and enjoyed our amenities. We look forward to welcoming you back in the future.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 29 Mar 2024
Hello Michael. Thank you for your review! We're looking forward to serving you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and stay.
Stayed 5 nights in Mar 2024
Response from JM on 28 Mar 2024
Hello Paul. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room. Very very nice. However, the 2 bottles of water that were in the room had signs hung on them courtesy waters. Well, naturally we used them for our coffee machine. Come to find out the 2 free bottles are ONLY FREE for the Hilton Honors Members. It never said that on the signs so I called to see the hotel could credit the $4.00 and was turned down. Hey, for fixed income people it’s a lot of money. My suggestion is for the hotel to certainly make that known it’s not free to non Hilton Honor members. Other than that, it was a nice evening for my husband & I.
Stayed 1 night in Mar 2024
Response from JM on 26 Mar 2024
Hello Michelle. Thank you for sharing your experience with us. We're delighted to hear that you loved your room and had a nice evening with your husband. We apologize for any confusion regarding the complimentary water bottles in the room. We appreciate your feedback and will certainly review our signage to ensure it clearly states that the complimentary water is exclusively for Hilton Honors Members. We value your patronage and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from tam on 26 Mar 2024
Thank you for the high score. :)

10/10 Excellent

Ellena, Menlo Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JM on 26 Mar 2024
Hello Ellena. Thank you for your review! We're looking forward to serving you again soon.

6/10 Okay

Ronen

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Train was passing through few times at night…. Non of us were able to sleep all night We used Valet service and Our new van was damaged ( scratched bumper whike we stayed Housekeeping manager Maria was available to talk to us and get our info but we yet to get the report
Stayed 1 night in Mar 2024
Response from JM on 25 Mar 2024
Hello Ronen. We apologize for the disruption caused by the passing train and the inconvenience with our valet service. Your comfort and satisfaction are important to us, and we appreciate your feedback. Please contact us directly for any further assistance.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to downtown arts center and restaurants. Kudos to City of Modesto for clean and secure urban setting.
Stayed 1 night in Mar 2024
Response from JM on 26 Mar 2024
Hello Robert. Thank you for your kind words about our hotel's location and the City of Modesto. We're glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Denise

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Quiet rooms and great food
Stayed 1 night in Mar 2024
Response from JM on 25 Mar 2024
Hello Denise. We appreciate this 5-star review! We take pride in offering guests an enjoyable and comfortable stay. We're happy to hear that is the case. We look forward to your next stay!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PK on 21 Mar 2024
Hello Yolanda, Thank you for staying with us and an excellent review. Please come stay with us again.Thank You,

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Amenities
Arnulfo checked us in he was so attentive, kind and had great customer service!
Stayed 1 night in Mar 2024
Response from JM on 18 Mar 2024
Hello Sergio. We are delighted to hear you enjoyed your stay! We will be sure to pass your compliments on to Arnulfo. We're looking forward to serving you again soon.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from JM on 1 Apr 2024
Hello Robert. We thank you for taking the time to give us a 5-star recommendation! We are delighted to hear your stay was nothing less than exceptional. Hurry back soon!

2/10 Terrible

Neeti, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel messed up my reservation twice but the staff was EXTREMELY rude and impatient and didn't listen to me or want to help. I asked to speak to the manager but they shrugged it off saying "I don't know when they'll be here." Besides the front desk staff, other staff I encountered too were rude. The only welcoming people were the valet employees out front. There was very loud noise from one of the rooms next to mine until 5am and either the staff didn't do anything about it, or they asked them to be quiet but then didn't check on them. The trains near the hotel are super loud too. My sleep was so disturbed. The room was dirty, including the mini fridge. It wasn't cooling and made my containers moldy. Half the outlets in the room didn't work and the phone didn't work either so I was unable to call for room service. There was a large hole in the window and the carpet surrounding it was moist and moldy!!! The ONLY redeeming quality is that the room was big and the bed was comfortable. Stay away from this hotel at all costs.
Stayed 2 nights in Mar 2024
Response from Pk on 5 Mar 2024
Hello NeetiWe are very sorry for all the inconvenience you went through while staying with us. Thank you for staying with us.

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from JM on 4 Mar 2024
Hello Wesley. Thank you for your review! We're looking forward to serving you again soon.

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean hotel
Stayed 4 nights in Feb 2024
Response from tam on 7 Mar 2024
Thank you!

10/10 Excellent

Jae Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from tam on 2 Mar 2024
Thank you for your time in scoring our hotel.

10/10 Excellent

Susana

Liked: Cleanliness, property conditions & facilities
Nice employees
Stayed 1 night in Feb 2024
Response from JM on 22 Feb 2024
Hello Susana. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Brenda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sink faucet stopped working on the first night, and they did not want to change us rooms until my boyfriend had to call and basically expressed his concerns which was uncomfortable to have to do that in order to get a different room with a working faucet.
Stayed 2 nights in Feb 2024
Response from JM on 22 Feb 2024
Hello Brenda. We apologize for the inconvenience with the sink faucet. Your feedback is valuable, and we'll address this to improve our service. Thank you for bringing this to our attention.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JM on 22 Feb 2024
Hello Mark. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive
Stayed 2 nights in Feb 2024
Response from JM on 20 Feb 2024
Hello Jeri. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Joey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When you hold comforter up to the light it was covered with brown stains. Unsafe neighborhood. The restaurant in the motel was only open for limited hours and looted menu. Never saw the room service menu. Front deal was rude and just dismissed the issues.
Stayed 1 night in Feb 2024
Response from JM on 19 Feb 2024
Hello. We're deeply sorry to hear about the issues you encountered during your stay with us. Providing a comfortable and safe environment for our guests is our top priority, and we're disappointed to learn that we fell short of your expectations. Rest assured, we take your feedback seriously and will address these concerns with our team to prevent such incidents from happening again in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust during a future stay.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Response from JM on 19 Feb 2024
Hello Jesse. Thank you for your review. We hope to serve you again in the near future.

6/10 Okay

dan

Stayed 1 night in Feb 2024
Response from PK on 21 Mar 2024
Hello Dan, Thank you for staying with us. We are sorry if we did not meet your expectation as the score shows. Thank You

2/10 Terrible

Alex

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were down and shaking. Staff was rude upon arrival. Rooms smelled horrible and they were very dirty. Paint was peeling, tubs coating was peeling and there was blood on the sheet.
Stayed 4 nights in Feb 2024
Response from tam on 14 Feb 2024
Thank you for your feedback. I understand the hotel has been communicating with you by email. We appreciate your patience.

4/10 Poor

Saran

Disliked: Property conditions & facilities
The room were blah. With the amount you pay you should at least have shampoo and conditioner stocked but we had none. Didn’t call for room service cause we had our own shampoo and conditioner . And most disappointing was the fact other than the Lobby nothing was really up to date. Breakfast was alright and parking sucks. I like to sleep with the windows open so the noise was cray, the train is the worst.
Stayed 1 night in Feb 2024
Response from JM on 14 Feb 2024
Hello Saran. Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We appreciate your comments regarding amenities and room upkeep, and we'll address these areas for improvement internally. We understand the importance of a comfortable stay and apologize for any inconvenience caused by noise and parking. Your input helps us enhance our services, and we hope to have the opportunity to better serve you in the future.

8/10 Good

Veronica

Stayed 1 night in Feb 2024
Response from PK on 21 Mar 2024
Hello Veronica, We appreciate your stay and nice review. Please come stay with us again. Thank You

8/10 Good

Bernice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, quiet and good location.
Stayed 2 nights in Jan 2024
Response from JM on 5 Feb 2024
Hello Bernice. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 2 nights in Jan 2024
Response from JM on 29 Jan 2024
Hello Ed. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

Valerie

Stayed 1 night in Jan 2024
Response from JM on 5 Feb 2024
Hello Valerie. Thank you for your review. We hope to serve you again in the near future.

2/10 Terrible

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
En la página desia un precio después me cobraron otro precio nunca me avía pasado esto jamás vuelvo a reservar en expidia ni en este hotel
Stayed 1 night in Jan 2024
Response from JM on 29 Jan 2024
Hello Ana. We regret any inconvenience caused by the pricing discrepancy. Your feedback is important, and we appreciate you bringing this to our attention. We strive to improve and hope to have the chance to provide you with a better experience in the future.

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and friendly. Walkable to resturantes. Room was nice and clean. Water was hot!
Stayed 1 night in Jan 2024
Response from JM on 29 Jan 2024
Hello John. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

8/10 Good

Shannon, CLOVIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Had an issue with the room thermostat and no one showed up to fix it. Other than that the stay was nice.
Stayed 1 night in Jan 2024
Response from JM on 29 Jan 2024
Hello Shannon. We are delighted to hear you enjoyed your stay! Thank you for choosing us.

8/10 Good

Kathleen

Stayed 1 night in Jan 2024
Response from JM on 29 Jan 2024
Hello Kathleen. Thank you for your review. We hope to serve you again in the near future.

10/10 Excellent

Jaimee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JM on 29 Jan 2024
Hello Jaimee. Thank you for your review. We hope to serve you again in the near future.

8/10 Good

María

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed is comfortable, restaurant has many options for dinner. To noisy at night because of trains.
Stayed 3 nights in Jan 2024
Response from JM on 29 Jan 2024
Hello Maria. Thank you for your feedback. We're pleased to know your experience met your expectations. Looking forward to welcoming you back!