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Reviews of PrideInn Paradise Beach Resort & Spa Mombasa

5 out of 5
PrideInn Paradise Beach Resort & Spa Mombasa
Shanzu Beach, Mombasa

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 154 reviews" "
Rating 8 - Good. 49 out of 154 reviews" "
Rating 6 - Okay. 10 out of 154 reviews" "
Rating 4 - Poor. 7 out of 154 reviews" "
Rating 2 - Terrible. 4 out of 154 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

VIDAH

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Friendly
Stayed 2 nights in Apr 2024
Response from KimD on 23 Apr 2024
Dear Juliet,Thank you for giving us a review of your stay and for recommending our hotel.I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Hearing that our efforts to give our guests the greatest experience possible have been a success is always awe-inspiring.We appreciate the opportunity to serve you and hope you will give us another chance to demonstrate and make you feel our renowned Prideinn Touch!! Kind Regards,James RattosGeneral Manager

10/10 Excellent

Saadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. We stayed for 2 night but wish we had stayed longer. Everything was exceptional- from the welcome drinks on arrival, to the spa services, the vast options for breakfast and dinner buffet, the afternoon tea included as part of the half board option, the amazing song and dance we received at dinner for our honeymoon, the great views and the spacious rooms. They even decorated our room as they knew this was part of our honeymoon trip. Honestly, this looked and felt like a 5 star resort.
Stayed 2 nights in Feb 2024
Response from KimD on 23 Apr 2024
Dear Saadiah,Welcome to The Prideinn Paradise family,We are very grateful that you took the time to share your review with us and for recommending our hotel to other travelers.Your words have lifted our spirits. It means so much to us when our guests appreciate the hard work that goes into making each day at Prideinn Paradise Beach Resort memorable.Thank you again for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.Warm Regards,James RattosGeneral Manager

10/10 Excellent

Aden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really it’s amazing. This hotel is good for families.children facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

dale

Stayed 4 nights in Jan 2024

6/10 Okay

Rose Njeri

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but flawed service.
Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.
Stayed 1 night in Jan 2024

10/10 Excellent

Tony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend it
Stayed 3 nights in Jan 2024

6/10 Okay

Raheema

Stayed 3 nights in Dec 2023

10/10 Excellent

Paulette, SUGAR LAND

Stayed 3 nights in Dec 2023

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others
Stayed 2 nights in Aug 2023
Response from Mohamed Ismail. Reservations Manager on 13 Sept 2023
Dear Salma,Greetings from PrideInn Paradise Beach Resort and Spa. We are so delighted that you had a great time and felt the PrideInn Touch! Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.

8/10 Good

Rakesh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Mohamed Ismail. Reservations Manager. on 21 Aug 2023
Dear Rakesh,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

8/10 Good

Chidinma

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Mohamed Ismail. Reservations Manager. on 8 Jul 2023
Dear Chidinma,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s amazing
Stayed 1 night in Jul 2023
Response from Mohamed Ismail. Reservations Manager. on 3 Jul 2023
Dear Aisha,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Excellent

Annah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely attentive and courteous . I felt pampered my entire stay.
Stayed 4 nights in Jun 2023
Response from Mohamed Ismail. Reservations Manager. on 1 Jul 2023
Dear Annah,Thank you very much for choosing PrideInn Paradise Beach Resort and Spa Convention Centre as your preferred holiday destination in Mombasa. We are pleased to note that you enjoyed the comforts and service of our hotel. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

10/10 Excellent

Benoit

Stayed 3 nights in Jun 2023
Response from Mohamed Ismail, Reservations Manager. on 17 Jun 2023
Dear Benoit,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

6/10 Okay

Bridget

Stayed 1 night in Jun 2023
Response from Mohamed Ismail. Reservations Manager. on 14 Jun 2023
Dear Bridget, Thank you for choosing to stay with us, we appreciate your support and highly regret falling short of your expectations. Rest assured that if you are planning to visit us again we will do our utmost to guarantee you have a better experience. We hope we can have the honor to welcoming you back.

10/10 Excellent

Abdifatah

Stayed 3 nights in May 2023
Response from Mohamed Ismail. Reservations Manager. on 24 Jun 2023
Dear Abdifatah,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Excellent

Hikma

Liked: Cleanliness, staff & service, property conditions & facilities
From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise. Thank you so much once again.
Stayed 13 nights in May 2023
Response from Mohamed Ismail. Reservations Manager. on 27 May 2023
Dear Hikma,Thank you very much for choosing PrideInn Paradise Beach Resort and Spa Convention Centre as your preferred holiday destination in Mombasa. We are pleased to note that you enjoyed the comforts and service of our hotel. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay,staff professional.It was memorable stay
Stayed 3 nights in May 2023
Response from Mohamed Ismail. Reservations Manager. on 18 May 2023
Dear Barry,Greetings from pride Inn Paradise Beach Resort and Spa. It is a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Mohamed Ismail. Reservations Manager. on 6 May 2023
Dear Donna,Greetings from PrideInn Paradise Beach Resort and Spa. We are so delighted that you had a great time and felt the PrideInn Touch! Thank you for choosing to stay with us and we look forward to hosting you once again in the near future.

8/10 Good

Dwight

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 3 nights in Apr 2023
Response from Mohamed Ismail. Reservations Manager. on 24 Apr 2023
Dear Dwight,Greetings from pride Inn Paradise Beach Resort and Spa.It's a pleasure to have your valuable feedback. Best wishes and we hope to host you once again in the near future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained Cleaning is done well Staff are friendly Entertainment industry is good Denno is the best aerobic instructor Good job
Stayed 3 nights in Apr 2023
Response from Mohamed Ismail. Reservations Manager. on 24 Apr 2023
Dear Catherine,Greetings from PrideInn Paradise Beach Resort and Spa. Thank you for your valuable feedback. We are pleased to have met all your expectations during your stay with us. We hope to host you once again in the near future.

10/10 Excellent

Sonal

Stayed 4 nights in Apr 2023
Response from Mohamed Ismail. Reservations Manager. on 18 Apr 2023
Dear Sonal,Greetings from PrideInn Paradise Beach Resort and Spa. Thank you for your valuable feedback. We are pleased to have met all your expectations during your stay with us. We hope to host you once again in the near future.

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.
Stayed 3 nights in Apr 2023
Response from Mohamed Ismail. Reservations Manager. on 12 Apr 2023
Dear Naomi,We are happy to hear from you and thank you for the valuable feedback. We are delighted that you had a wonderful experience with our Entertainment team and felt the Pride Inn Touch! We will certainly review your suggestions. We look forward to hosting you once again in the near future.

10/10 Excellent

Brigitte

Stayed 2 nights in Mar 2023
Response from Mohamed Ismail. Reservations Manager. on 28 Mar 2023
Dear Brigitte,Greetings from PrideInn Paradise. We are so delighted that you had a great time and felt the PrideInn Touch! Thank you for choosing to stay with us and we look forward to hosting you once again in the near future.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely visit again. The atmosphere and ambiance is amazing. The staff are very friendly and welcoming. Variety of dishes from fresh and tasty. Breakfast was the best.
Stayed 2 nights in Mar 2023
Response from Mohamed Ismail. Reservations Manager. on 15 Mar 2023
Dear Samuel,Greetings from PrideInn Paradise.We are pleased to know that you enjoyed your stay with us and that our staff and variety of dishes contributed to your positive experience.We are delighted with your feedback and look forward to hosting you once again at PrideInn Paradise.

10/10 Excellent

Frank

Stayed 2 nights in Mar 2023
Response from Mohamed Ismail. Reservations Manager. on 13 Mar 2023
Dear Frank,Greetings from PrideInn Paradise.We are so delighted that you had a great time! Thank you for choosing to stay with us and we hope to host you once again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023
Response from Mohamed Ismail. Reservations Manager. on 10 Mar 2023
Dear Mbarka,Greetings from PrideInn Paradise.Thank you for your valuable feedback.We hope to host you once again in the near future.

10/10 Excellent

LUCY MBITHE

Liked: Cleanliness
Stayed 2 nights in Feb 2023
Response from Mohamed Ismail. Reservations Manager. on 10 Mar 2023
Dear Lucy,Greetings from PrideInn Paradise.Thank you for your valuable feedback.We are pleased to have met all your expectations during your stay with us.We hope to host you once again in the near future.

8/10 Good

Robert

Stayed 6 nights in Feb 2023
Response from zahra on 21 Feb 2023
Dear Robert,We are really grateful & appreciate you taking the time to share your rating with us. We hope to see you again soon!Best Regards,Zahra Sayed Guest Service Manager

6/10 Okay

David

Stayed 7 nights in Jan 2023
Response from zahra on 13 Feb 2023
Dear David,We have tried reaching out to follow up on your guest experience.We look forward to your feedback.Thanks & Regards,Zahra Sayed

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 7 nights in Jan 2023
Response from zahra on 12 Jan 2023
Dear Jane,It's a pleasure to have your valuable feedback.Best wishes & Happy new Year!Zahra Sayed

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. There was variety everyday. Pool was over crowded and customers booked the pool canopies for the entire day instead of using it for a few hours and letting others use it as well. A system of allowing a person use it for a max of 3 hours would avert such a situation
Response from zahra on 30 Dec 2022
Dear Christopher,We're are happy to hear from you thank you for the valuable feedback and first class rating we will certainly review your suggestion.Best wishes & happy holidays,Zahra Sayed

8/10 Good

AIMABLE

10/10 Excellent

Joelle

Stayed 1 night in Nov 2022

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
I have always stayed in pridein Shanzu whenever I’m in mombasa and I prefer it over everywhere else. I’m attached to it and love it
Stayed 2 nights in Nov 2022
Response from Kay on 23 Nov 2022
Dear Bernard,Thank you for your review. We are glad to know that you enjoyed our food, facility & hospitality. We truly hope to host you again soon. Thank you again for being our loyal guest.Kind Regards,Khairun Bakthir.

6/10 Okay

Lewis or Nourine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I stayed at PI for 10 nights in Sept. 2022. My experience is that the hotel is clean and the staff members are fabulous. They are friendly and helpful. On the other hand, as a traveler who has experienced other properties in a number of countries, there could be an improvement in the food. I felt that there was not much variety for breakfast or dinner. The fare was basically Kenyan dishes. I would have loved to have other dishes, for example, there could be themed nights where there are foods from other cultures. No lunch was ever provided. If you as a guest is depending on your meals being prepared by the hotel, you could go hungry during the day. In addition, there was no entertainment provided by the hotel. A few nights me and my wife heard music being played, but we were told that that was for private functions being held at the hotel.
Stayed 8 nights in Sep 2022
Response from Yegon on 4 Oct 2022
Dear Lewis or Nourine,Thank you very much for choosing to stay at PrideInn Paradise Beach Resort and Spa Convention Centre, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Managed has taken note of your concerns with regards to dining options and entertainment and the matter is being addressed to ensure that it does not happen again. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,John Yegon.

10/10 Excellent

CORNELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was very friendly and attentive to our needs.
Stayed 3 nights in Sep 2022
Response from John Yegon on 19 Sept 2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We would love to have the chance to welcome you back for another stay.Best Regards,

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
Lack of all inclusive option
Stayed 1 night in Aug 2022
Response from John Yegon on 19 Sept 2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience, we have noted your concern with regards to lack of an all inclusive option and management is looking into resolving the same.It was indeed a pleasure hosting you and we would love to have the chance to welcome you back for another stay.Best Regards,John Yegon

10/10 Excellent

Innocent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time. Food was great , staff very hospitable and the room was lovely with the ocean view . It’s a great family holiday resort.
Stayed 7 nights in Aug 2022
Response from John Yegon on 19 Sept 2022
Dear CORNELL,First and foremost we would like to thank you for choosing PrideInn Paradise Beach Resort and Spa Convention Centre for your stay. We are glad to know that you enjoyed your stay with us and that our great rooms, food & staff contributed to your positive experience. We would love to have the chance to welcome you back for another stay.Best Regards,

4/10 Poor

Simon

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We had items stolen from our room. Including money removed from our safe.The manager made it seem as if we were lying and that they had trusted staff. They had CCTV in front of our room. It only showed us and staff entering our room. After reporting the theft, I felt unsupported by management. It was so uncomfortable didn’t leave our room for the rest of our stay. When we were checking out the manager told us that if we fill out a police report then the insurance might be able to reimburse us for our lose. It took us 2.5 hours to have the police report filled. We have yet to get anything reimbursed.
Stayed 3 nights in Jun 2022
Response from John Yegon on 7 Jul 2022
Dear Simon, Thank you for reviewing your stay. I am truly sorry to know that you experienced some issues, rest assured that if you are planning to visit us again this matter will not occur again and we will do our utmost to guarantee you have a better experience. We hope we can have the honor to welcoming you back. With kind regards, John Yegon

8/10 Good

Amjad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from John Yegon on 7 Jul 2022
Dear Guest, Thank you so much for posting a review. Our team and I welcome you back soon as we loved having you stay with us. With kind regards, John Yegon

10/10 Excellent

Alem Hadera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is one of the best get away from the hassles and baseless of city life. An opportunity to connect with nature. Clean and and friendly environment. The swimming pool was super clean despite being busy. They meticulously disinfect and clean it every day. Value for money! The food is good but the menu could be improved in terms of having different entries on the table every other day. Welcoming and supportive staff!
Stayed 3 nights in Jun 2022
Response from YEGON on 7 Jul 2022
Dear Alem, Thank you very much for sharing your feedback about your stay at PrideInn Paradise Beach Resort and Spa Convention Centre. Thank you for your kind comments on food, staff and facilities. We are delighted with your feedback and look forward to welcome you back at our resort. Yours Sincerely, John Yegon

8/10 Good

abdul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family stay
Excellent staff Pool brilliant Food good Rooms abit tired Location good
Stayed 1 night in May 2022
Response from YEGON on 7 Jul 2022
Dear Abdul, Thank you for posting your review and we look forward to welcome you back to our resort. Kind Regards, John Yegon

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness
Its a good facility for kids to have fun but they could do so much better with the rooms. Our room had cockroaches so I didn't particularly enjoy my stay, as I suffer from Katsaridaphobia and couldn't wait to leave. Kids metal beds are old and worn and rusted. Meals like dinner don't come with a soft drink like most hotels. We had to buy. At check out the number of drinks charged to our room were inaccurate.
Stayed 3 nights in Apr 2022
Response from JOHN YEGON on 2 May 2022
Dear Ruth, Thank you for taking the time to leave your feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible and to ensure that our guests feel at home. The comments above have been addressed while you were staying with us, however if you wish to discuss this matter further do not hesitate to contact us directly. Yours sincerely, John Yegon

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Apr 2022
Response from John Yegon on 2 May 2022
Dear John, Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at PrideInn Paradise Beach Resort and Spa Convention Centre. With best regards, John Yegon.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel and staff
We had an incredible one night stay at the Pride Inn. We arrived very early for a check in (well before check out time so no room was available), but we were able to have a delicious breakfast and lounge by the pool while we waited. We were able to check in early and our room was upgraded to a beach view and it was so very comfortable, clean and cool. The service all the way through from security, to desk staff, to luggage porters and the management staff was absolutely top notch. I am a full time traveller and am on the road 365 days a year, I wholeheartedly recommend this hotel.
Stayed 1 night in Mar 2022
Response from Yegon on 8 Apr 2022
Dear Guest, Thank you very much for choosing PrideInn Paradise Beach Resort and Spa Convention Centre as your preffered holiday destination in Mombasa. We are pleased to note that you enjoyed the comforts of our hotel including breakfast, room, staff and hotel. My team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. Best Regards, John Yegon.

10/10 Excellent

Geoffrey

Stayed 5 nights in Feb 2022

6/10 Okay

Abiesolom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property they charge me extra money for my visitor two times 😡
Stayed 3 nights in Feb 2022
Response from GM on 12 Feb 2022
Dear Abiesolom, Thank you for choosing to stay with us, as explained to you by the management team and as per the response in your in-stay review, any joiner using the hotel facilities is charged extra for that. Otherwise, we would be running a Resort that allows people to come in and use the amenities for free. This is damaging our brand since it's not a true representation of the facts on the ground. You ought to have booked a double room not a single one. We kindly request Expedia to consider pulling down this review. Warmest Regards, Ann Peggy

8/10 Good

Harishchandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, friendly staff and excellent service.
Very friendly staff and comfortable beds and excellent service will definitely come back.
Stayed 2 nights in Jan 2022
Response from GM on 30 Jan 2022
Dear Mr. Harishchandra, Thank you for choosing to stay with us and taking the time to tell the world about us, we truly appreciate your support and look forward to your return visit. Warmest Regards, Ann Peggy