Mühle Hotels

"Nice Hotel"

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Excellent but bathroom floor extremely slippy "

" Property is outdated. Location is great with a lot of shops nearby."

"Good hotel"

"Good"

"No Shuttle service is available, even though Expedia advertises a 24-hour airport shuttle. A rare find - Convenient and round-the-clock airport shuttle service for easy travel. We ended up paying £60 each way to the airport, twice, because they could only book a taxi for us. Breakfast wasn't good too."

"A wonderful hotel right at the foot of the viaduct. Good breakfast, private parking. We stayed one night to visit the Christmas market. Very convenient."

"This is a beautiful place. Gorgeous landscaping, plenty of places to sit or walk the trails. Very clean. We didn't like the shower in our room, and there were quite a few stairs to our elevator which was difficult with luggage. I really would have stayed longer if we could. The pool was nice and I had a good massage. "