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Reviews of Lemon Tree Premier Mumbai Intl. Airport

4 out of 5
Lemon Tree Premier Mumbai Intl. Airport
Opposite Mittal Industrial Estate, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 2 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 7 out of 56 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mital

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

IVY

Stayed 1 night in Feb 2024

10/10 Excellent

somyen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Top notch service. I was given a room which was cleaned. Although the room was not big but stay was comfortable. Excellent customer support and well trained staff. The best was the food. Good spread and quality food. Well done chef.
Stayed 1 night in Feb 2024

6/10 Okay

NN

Business traveller
Liked: Amenities
Just about okay for the price and location. Super stinky sewage smell in the rooms. Had to change it immediately. Staff was kind enough to assist. Restaurant prices are high, with very weird menu. Average!
Stayed 1 night in Dec 2023

10/10 Excellent

Niteesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place near Mumbai Airport
Amazing Service. Calm and cozy place to stay after long flights.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yogendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

rupinder

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Oct 2023

10/10 Excellent

IVY

Stayed 1 night in Oct 2023

10/10 Excellent

CHIRAYATHJOSEPH

Stayed 1 night in Aug 2023

4/10 Poor

Khadijah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Terrible customer services
I booked the room for my parents who arrived after midnight of the day the hotel was booked for. The reception made them wait for an hour to give them the room. This is disgraceful as the room should have been ready for them from the afternoon and they made them wait. They had to query the time it was taking several times and in the end my mum had to raise her voice. My parents were elderly and had travelled from england to in India on a 9hour flight and the hotel reception staff seemed more interested in their conversations then the comfort of their guests. My parents only spent less than hours in a room and paid £130 for it. OUTRAGEOUS
Stayed 1 night in Oct 2023

8/10 Good

Ashish

Stayed 6 nights in Oct 2023

4/10 Poor

Shitiz

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Krishnama Raju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Hakiqat

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amenities are very good, room, lobby, corridors very neat and clean. Staff quite warm and courteous.
Stayed 1 night in May 2023

2/10 Terrible

RAJESH

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No wifi
They charge separately for wifi. So can’t video call.
Stayed 2 nights in Apr 2023

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was an excellent experience
Stayed 1 night in Apr 2023

10/10 Excellent

SALIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient very close to the airport. The staff are excellent ready to assist at anytime the property is well maintained overall an excellent experience
Stayed 5 nights in Apr 2023

2/10 Terrible

Ankit

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great first experience at the Lemon Tree Mumbai
This was my first stay at the Lemon Tree. I was pleasantly surprised! Everything was better than I anticipated. The only negatives was that the check-in was a bit hectic and could be smoother but the reception was warm and friendly. I did have trouble getting the Uber app to route to the hotel. Someone should check into this.
Stayed 1 night in Feb 2023

2/10 Terrible

Brinesh

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Health hazard stay n stranded at airport
Room smelled like cigarettes, no actions twken, my belongings smell like cigarettes, lack of communication from management. I was stranded at airport despite giving them all pick up information twice via email. Nothing was done n we had to stay in a unhealthy room n bear expenses of cleaning all our clothes n belongings. Neither hotels.com nor hotel help us out.
Stayed 4 nights in Jan 2023

8/10 Good

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Anuj

10/10 Excellent

Jayram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Stayed 1 night in Oct 2022

2/10 Terrible

Maayan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor service. We got a room without towels and without wifi, we called the reception and they promised to take care of it in a few minutes, After 30 minutes we came to the reception because we didn't get towels and the wifi didn't work. After another 30 minutes we came the reception again because we didn’t get towels and wifi still not working. More than 1 hour after check-in we changed a room, than we got a key card that didn't work, we came to the reception again. In the new room no towels again. The name for it - poor service.
Stayed 1 night in Sep 2022

10/10 Excellent

Nidhi

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Mridul

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nearness to airport is positive but service level requires improvement.
Stayed 2 nights in Aug 2022

8/10 Good

Sharad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Value for mon
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6-star staff, 5-star facility, 4-star price
I was very impressed with the level of service throughout the staff, from the manager to the cleaning and laundry staff. Everybody was friendly, accommodating, cheerful and hard-working. The facility is spotless. Best of all the swimming pool has a modern filtration and hygiene system with ozone filtration that doesn't leave you smelling like chlorine after your swim. It's one of the best hotel swimming pools I've ever been in. In the restaurant, they are very accommodating to someone like me with a vegan diet. I explained my requirements, and the chefs were always happy to oblige, and they remembered those requirements over the full 6 days of my stay. The items were excellent and unusual: there were chia seeds, flax seeds, fresh dates, incredible fresh peaches, and fresh mung bean sprouts. The pineapple was always ripe and delicious. I consider this a 5+ star hotel property with a 4-star price, and a 6-star staff. My highest recommendation.
Stayed 1 night in Jun 2022

10/10 Excellent

Sneh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2022

10/10 Excellent

PRABIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good hotel, well behaved staff and value for money.
Stayed 5 nights in Dec 2021

8/10 Good

Kumaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/10 Poor

Yee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Used to up-to-standard, however overall quality and service is being worse. - too much mosquitoes in the room - no A/C most of the time, without any window in the room and the temperate can go up to 25.5 degree celsius (they told me “thats a backend issue and it will resume in 10mins” - obviously they are saving budget) this issue happened from the first time I stay here... - human errors: amended many times for one invoice and incorrect, send incorrect in room dinning items - miscommunications and every staff have different message to the consumers: I stayed here as usual during covid-19. I usually ask for re-heat my food service (the reasons I am not ordering from hotel restaurant is because 1.) very little choice here 2.) their cooking time as long as online food delivery service 3.) they made a lot of mistake from my orders - e.g. I order roasted half-chicken - at the end they give me 2pcs chickens fillets without notice me... etc etc) ok, so I order from other restaurant and keep part of the food in freezer (I think most of the staff very understandable and helpful) however, one restaurant manager told me no more reheat service, but other staff still helping me reheat (I can understand due to covid, they don’t accept any risky with the outside food) however, the way they communicate is mess and the restaurant manager is super rude suddenly - he is annoyed and cut my call + not call me back to solve the issue (anyway, fair to say that most of the staff here is super nice
Stayed 2 nights in Dec 2019

8/10 Good

Diinesh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is nice. I find everything nice accept in terms of speed & also behaviour of staff was bad. Really need to speed up as well as be polite to customer.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by staff, especially team at front desk and lobby!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and close to the airport. The staff is very courteous and goes out of the way to make your stay pleasant.
Stayed 1 night in Jul 2019

10/10 Excellent

Luigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Rooms big with all confort
Stayed 1 night in Mar 2024

4/10 Poor

HIDEKI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

HIDEKI

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They had sold out rooms when I arrived though I booked in advance and blocked room by credit card. Even they didn't apologize and just sent me to another hotel. They didn't arrange airport pickup though they confirmed the arrangement. Poor service and poor education to employees. But room rate is not economical.
Stayed 2 nights in Dec 2023

8/10 Good

Gert

Stayed 5 nights in Nov 2023

10/10 Excellent

Mao Shung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All shows good !
Stayed 2 nights in Nov 2023

10/10 Excellent

Mao Shung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very delicious, the room has a lot of goods and details. Lovely place. The waiters were also nice and kidness with me. The only thing was I can't get they gave same price by Expedia of before days. I would like to extend my time there.
Stayed 2 nights in Apr 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó pero Muy cara la cena y la comida del menú. Ya no me pude quedar más noches por la aplicación de Expedia, subió mucho el precio. No consideraron mi tiempo ahí para darme un precio especial.
Stayed 1 night in Apr 2023

10/10 Excellent

Szabó

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

thibault

Stayed 2 nights in Dec 2019