Ribeira Grande Hotel Guide - Museu Casa do Arcano hotels in Ribeira Grande, Portugal.

"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Friendly staff, good food, great amenities. "

"Excellent spot for a home base for exploring the island. Located in a quieter urban area with a good amount of local amenities. Close to the supermarket/restaurants/town center and the Beach is a 2 minute walk. Parking right across from the building. The apartment has everything you need and then some if you're planning on cooking your meals. Having a coffee on the patio was a nice way to start the day as well. Honestly, its a hidden gem of a spot."

"Absolutely one of the best accommodations we’ve ever had! The hosts are incredibly welcoming and friendly! They’re helpful and have great recommendations for everything you could want to do on the island. First off, the hotel was beautiful and a piece of art in itself. The room was spotless! They provided towels for the shower and darker towels for the thermal pools. The breakfast was delicious and a great start to every day. We will absolutely be staying with them again on our next stay! Thank you again!"

"Great staff wanting to make sure we had the best stay, not just in the house but on the island. Fantastic breakfast and the property itself was cozy with many places to sit back and relax or go for a swim"

"Our host was friendly, warm and very helpful"

"You need to have decaffeinated tea and coffee "

"What a great spot if you want quiet and tranquility, the view was spectacular. Went for a nice walk in the morning along the bluff not a place to go if you do not have a car or don’t bring groceries with you. It’s a bit far out that is what I loved about it. "

"The property met all of the needs of our multi generational family. Great location easy to walk or drive anywhere we wanted to go to! I would highly recommend this location to anyone travelli ng to Sao Miguel. Easy place to get to from the airport and puts you right in the center of the island. Ribiera Grande is the bees knees!!!!"