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Reviews of Bermuda Sands on the Boardwalk

2 out of 5
Bermuda Sands on the Boardwalk
104 North Ocean Blvd, Myrtle Beach, SC

Reviews

5.4
Rating 10 - Excellent. 244 out of 1356 reviews" "
Rating 8 - Good. 215 out of 1356 reviews" "
Rating 6 - Okay. 208 out of 1356 reviews" "
Rating 4 - Poor. 208 out of 1356 reviews" "
Rating 2 - Terrible. 481 out of 1356 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Merry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated and perfect for me and my dog. Staff was friendly. Left Google review too.
Stayed 1 night in Apr 2024

10/10 Excellent

KIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel . This is my 3rd time stay in Bermuda Sands.
Stayed 5 nights in Apr 2024

2/10 Terrible

Britany

Expedia customer service caused such a problem for our trip after THEY MADE MISTAKES on our booking. I wouldn’t recommend anyone to use them because the customer service is HORRIBLE
Stayed 2 nights in Apr 2024

8/10 Good

Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good price room was acceptable and has beach front balcony
Stayed 3 nights in Apr 2024

6/10 Okay

Javarre

Liked: Staff & service
It had mold
Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kiana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I got the pleasure of staying on the little building off to the side away from the main hotel. It was very peaceful considering it was away from the others who were booked at the main hotel to the left. It was almost like renting a little house on the beach! I have booked much more expensive hotels that were in a lot less worse condition regarding cleanliness and upkeep—I was pleasantly surprised to find everything clean, and best of all—NO roaches or bedbugs!! I did not like that parking at the actual building was EXTREMELY limited and that most individuals had to park in the 3 additional parking lots across the street. I didn’t like NOT having my vehicle close by due to safety reasons but I understand that cannot exactly be helped. I also did not like my slightly rude experience with a staff member that kind of put me off in the beginning—I have an hearing condition on top of social anxiety so could not precisely hear where the male receptionist said my room was. After searching twice, I decided to go back in and ask again where it was and I was met with an irritated tone that it was over in the other building which made me feel ashamed for even asking honestly. I understand staff are stressed due to being so busy so I just brushed it off. Despite that, I will definitely be booking here again—couldn’t ask for a better place, and the location was perfect!
Stayed 2 nights in Apr 2024

8/10 Good

Mekenna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The two lady’s at the front desk are rude as hell. Mostly the older white lady and the other girl with the accent is her little back up. Other than that, the room was pretty clean and stay was good! The area isn’t the best, lots of crime/cop chases and fight broke out. Convenient to lots of restaraunts and stores. My only issue was the ladies up front. And that when I booked it, I booked oceanfront and somehow it got changed to “city view”. But honestly the side view is a better view of the ocean because of all the trees they have in the back, so that worked out to my favor. Overall- probably won’t be back. Simply because of service and area. Good hotel for the price though.
Stayed 3 nights in Apr 2024

8/10 Good

Ronald

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
The location was excellent and The beds felt like new mattresses . Trouble getting ice. The door was locked so couldn't get ice 1 time. Great price .

6/10 Okay

Kathileen

Stayed 5 nights in Mar 2024

2/10 Terrible

Tab

Stayed 2 nights in Mar 2024

2/10 Terrible

Gary

Travelled with partner
Disliked: Amenities
Didn’t like I had to pay $75 more then Expedia quoted me. Was suppose to be ocean view room and there was no view!! Lady at checkout was rude when I questioned why I had to pay more and showed her my confirmation from Expedia. She didn’t care and said y’all was a third party!! Never again will I book with y’all!
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property will be returning.
Stayed 1 night in Mar 2024

10/10 Excellent

Allisa

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, hair all over the bathroom tub and toilet, dirt and food on the floor, cigarette ashes by the night stands. Blankets looked dirty and old. There was no toilet paper stocked had to ask for some and got attitude from front desk.

4/10 Poor

Teresa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on boardwalk near pier. Good parking. Great restaurant. Beautiful view. BUT.... Common area carpets dirty even dried puke not cleaned up entire weekend. Lots of garbage in parking lots not picked up. Lazy river bottom moldy and dirty. Dirty carpet in room and common areas. Elevator had no inspection info. Elevator had dirty walls and floor. Sticky doors and light switches in room and common area. Sink old and service cracked. Jet tub broken with dirty jets. Furniture cheap w vinyl peeling off particle board. Heavily stained mattress. Phone not working. No replacement towels in whole hotel. No room cleaning. Damaged sheets. No hangers. No coffee and condiments. No cream rinse. No lotion.
Stayed 2 nights in Mar 2024

8/10 Good

stacia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool. I loved the beach. Eazy access.
Stayed 3 nights in Mar 2024

10/10 Excellent

Major

Liked: Staff & service
Hall ways dirty, elevator inconveniences
Stayed 3 nights in Mar 2024

6/10 Okay

Tammy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Indoor pool and hot tub needs a lot of work. Indoor pool was very cold. Outdoor lazy river was nice. Liked my room but don’t think they are cleaned very good. There was dried ketchup on the desk and something sticky on the balcony handrail.
Stayed 3 nights in Mar 2024

2/10 Terrible

Khris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Needed clean towels for Saturday but other than that it was good. We really enjoyed our time there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christina

Stayed 3 nights in Mar 2024

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service
This hotel was clean. It had nice new tile on the bathroom floor. It had a nice clean table tucked in the corner. We were able to pull it out near the bed, to play cards, as there was only one chair. The wall lamp was on the opposite side of the bed. Something had damaged the mirror and dresser. The TV and heat worked. There is nowhere to hang your coat or clothes, no plastic cups, no toilet paper roll holder. They did have shampoo and soap, bath towels and wash cloth, no hand towel. The water was hot in the shower. All in all, it's a small room, with some oddities, but fine for place to stay. The pool water looked a funny color, but it may be from people bringing in sand and dirt from the beach? It is located right at the southern end of the paved boardwalk, nice walk.
Stayed 1 night in Mar 2024

6/10 Okay

Angelica

Travelled with family and small children
We booked two rooms and overall it wasnt a terrible experience, but it wasnt 5 stars either. Some pros, the ocean view was nice and the jet tubs were also an added bonus. The room's were spacious and not too small, and the ac works great. Now some negatives. One of our rooms had a terrible smell when you first walked in, and there was broken glass in the sink, along with no toilet paper. Our second room the smoke detector was beeping for low battery and when we reported it the staff stated "just take it down". Plus the hot water didn't work in the room. There was two parking lots, one was small but nice and quiet, the other which was overflow on the other side of the hotel had three drug deals plus a fight happen in the small night. It is one of those, you get what you pay for hotels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Delana, Middlesex

Liked: Cleanliness, staff & service, property conditions & facilities
They people was great and it didn’t cost me a lot to Bring my dog
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 7 Mar 2024
THANKS FOR STAYING WITH US

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off, every elevator that we used was shaky and felt like it was not properly secure in the shaft. This causes to resort to using the staircase. Every step seem to be a different dimension and it was hard just to walk up and down the stairs. You also have to duck when you get to the end of the stairs because the ceiling is much lower at the base of the stairs for some reason. Our room, 528, the door key had to be tapped about eight times every time in order to unlock the door. Trying to lock the door when you want to leave takes about 15 minutes. You have to jiggle the handle in combination with using the card to try to trick it to lock. I reported the key issues to staff member and they told me that the lock batteries were probably just low. The next day when we came back from lunch, our door was completely unlocked and not fully closed. The sink in our room barely ran out of Trickle, with both hot and cold water. With this being a pet friendly hotel, I did expect some level of grunginess but this was absurd. The ice machines were all on the first floor and locked in a room, making you have to get an attendant every time you need ice. Parking spaces were way too close together and it was extremely hard to drive through the parking lot even with a small vehicle. The remote control to the television in the bedroom was busted. The mattress also felt like sleeping directly on a box spring. This is definitely a case of, you get what you pay for.
Stayed 2 nights in Mar 2024
Response from GENERAL MANAGER on 7 Mar 2024
I WILL BE LOOKING INTO THIS

2/10 Terrible

Shannon

Disliked: Staff & service, property conditions & facilities
Didn’t have hot water ! Couldn’t get the front desk to stay on the phone they would hang up on us . When we had the staff come to the room they did not knock before coming in thank goodness I had the lock flipped over or the man would’ve walked right in . The jet tubs could’ve been a lot cleaner I had to run a tub full and clean the jets myself !! There was blood on the wall burn marks in the bathroom on the counter top . And the tvs u had to log in to ur own account to even watch anything .
Stayed 2 nights in Feb 2024

6/10 Okay

Chase

Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was decent. It wasnt very clean. There were hairs all in the tub and the check in staff was extremely rude.
Stayed 1 night in Jan 2024

8/10 Good

Riley

Stayed 2 nights in Dec 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible don't waist your money. Beds are gross, dog poop everywhere. Just nasty
Stayed 2 nights in Dec 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, never again.
This hotel should be demolished and rebuilt. Absolutely awful. Floor was destroyed, walls were filthy, nothing was clean-bathroom looked as if it hasn’t been cleaned in months, mold on the faucets, door barely locked-screws were missing on the lock. Had to used the stairs to go up and down 4 stories because the elevator shook-did not feel safe at all.
Stayed 2 nights in Dec 2023

8/10 Good

Nathaniel, Raleigh

Liked: Cleanliness, staff & service
I stayed here during the off season, so it was very quiet and peaceful in my oceanfront room.
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great for the money
Stayed 2 nights in Nov 2023

6/10 Okay

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to be upgraded.. Clean Rooms..
Stayed 1 night in Nov 2023

10/10 Excellent

Sheryl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Clean. Great hotel to take your furbabies. Only complaint is they do not take care of dog poop the other guests leave behind.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tonya, sumter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a updated move balcony room..
Stayed 3 nights in Oct 2023

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023

6/10 Okay

Aleccia

Stayed 1 night in Oct 2023

6/10 Okay

Janet

Travelled with partner
Disliked: Staff & service, amenities
Liked the Ocean View DIDN'T like that ANIMALS were allowed to stay in rooms I think that's very unsanitary. Children were not supervised in the pool area they took over everything and very rude and noisy
Stayed 2 nights in Oct 2023

8/10 Good

Derrinda

Disliked: Property conditions & facilities
Service was fair. Hotel was clean but very run down. We had an ocean front room and the views were incredible. So nice sitting on balcony. Kind of overpriced with there service fees and extras. Air condition only half worked but sufficient. But wasn’t very hot out.
Stayed 4 nights in Oct 2023

10/10 Excellent

Uriel

Stayed 1 night in Oct 2023

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Thoroughly yuck
I booked this 2 night stay with Bermuda Sands because it fit my budget, was dog friendly, and was on the beach. Myself (35F) and my 2 children (7 & 13) and our dog. The pictures online do nothing for the actual state of the hotel. Once checked in (smooth process surprisingly) they charge you $5 per key card for your room. Not a big deal. The elevator was SKETCHY and creaked and shook horribly. Once on the 2nd floor (room 212) we opened it, it smelled of dog pee and smoke. Carpets in the room were absolutely filthy, my kids and my feet bottoms were black after walking on it. It was damp, I'm certain that was the pee smell. I immediately checked beds and mattresses for bugs and didn't notice anything. The toilet ran nonstop no matter what I tried. The first night people were screaming outside in the halls. The tvs only have a handful of channels that work. Sofa pull out bed absolutely filthy, crumbs and sticky. All 3 mattresses were old and many questionable stains. Second night I went to my car and there was a massive pile of dog feces and urine on a stairway. Once back in the room, I flipped my sheet back only to see a bedbug crawling. My kids were already asleep and I chose not to freak out but I definitely will not be going back, I don't care how cheap it is. The views on ocean side are nice, the close walk to sand and water is nice. Their pool was being shut down for the season so I can't comment on that since we couldn't use it.
View from room 212
Hotel from the beach
Bed bug
Bedbug unalived
Stayed 2 nights in Oct 2023

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was NOTHING about this place I liked ...staff ignored you , bugs crawling everywhere , bathroom was so outdated and nasty , grounds outside had trash in bushes , cigarette butts everywhere .. pool and lazy river had no chlorine what so ever , sand all over the bottom ...water was nasty .. wouldn't date get in it .. Also booked on Expedia which cost more than it would have if we had arrived there and got a room on our own ...never again 😡
Stayed 2 nights in Sep 2023

6/10 Okay

Susan

Stayed 3 nights in Sep 2023

10/10 Excellent

Deanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy 11th Birthday
Daughters 11th birthday it was awsome 😍 we will be booking again soon
Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, amenities
Allow me to tell you a tale of our stay in 2023. Upon check in the clerk only showed any type of interest is when discussing payment. The room was older, but clean for the most part. Be sure to ask for extra toilet paper and towels because you will not receive house keeping unless you request from the desk. The only out door pool is a kiddie pool and lazy river and the hot tub has about 6 weak jets that you have to walk about 12 feet away to turn on and they turn back off in less that 10 minutes. This hotel is in dire need of updating and on the last day we were there the roaches came out. I only saw two in the bathroom so they may have been water bugs, but still quite disappointing. When we went for check out the (same clerk from check in date) did not even look up from her snack and tossed my door keys aside no thank you, did you have a nice stay?, nothing. For the money we paid the stay was not worth it, but on the same note Maintenace and maid service were very friendly and helpful. Also, no cable TV, so unless you are familiar with ROKU you will not be able to watch TV.
Stayed 2 nights in Sep 2023

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, staff & service
Okay
Soon as we walked into the room it smelt like straight dog piss and dog in general. There was crumbs on our comforter before we even had the chance to lay down.
Stayed 1 night in Sep 2023

6/10 Okay

August

Travelled with group
Disliked: Staff & service
It was ok until my check out day I was 11:13 a.m. checking out and they knocked on my door 5 times rushing me out
Stayed 3 nights in Sep 2023

4/10 Poor

Tashawna

Disliked: Cleanliness, staff & service
Roach in my room. Dirty sofa bed old food stuck to it. Front desk attendants very poor attitudes. Best thing is ocean view
Stayed 1 night in Sep 2023