Mystic - New London Hotel Guide - Hotels with Air Conditioning in Mystic - New London, Connecticut

"Great"

"Great property and staff. Food was great and portions were plentiful. Spa facilities were extremely well maintained and spotless. Had. Great facial in the spa. Overall a fantastic experience!"

"Was good kinda loud on first floor with footsteps all night n pool was not t open but room was nice . would be nice if they had a long mirror also"

"The staff were wonderful. My only problem was I suppose get a king bed and two queen beds instead I got one queen and two queen bed rooms instead. "

"The true gem about this hotel is the staff, they are so kind, friendly and professional! We received an excellent recommendation for a place to celebrate our anniversary, we're always greeted with a friendly smile and a can do attitude, and it feels like they genuinely want you to enjoy your stay. The hotel is very clean, the rooms are a nice size and the decor is pleasant. There is plenty of parking. There was an issue with our bed, and the wonderful person who checked us out was so sweet and offered us breakfast vouchers to their restaurant to improve our experience. This was particularly appreciated, as this was not expected and it made us feel yet again that the staff truly care for their guests. We also had a divine experience at the cerulean spa, all in all this is a place we will return to for sure! "

"Got a room for my boyfriend and i expecting a whirpool tub to fit, you know 2 adults who booked the room. It was a regular sized whirpool tub. Sucked it up for the night, switched rooms the next day to get a room with a bigger whirpool tub for it to be freezing cold. (Paid an extra 100$ to switch rooms) so they moved us again. The whirlpool tub was fine but the jets blew out cold water and on top of that there was a dirty condom next to my bed. So i spent 430$ for two nights to have to try 3 different rooms. They need to fire there cleaner and definitely upgrade there rooms/whirpools. Because in the end it wasnt just my room that had ice cold water. Apparently it was that whole building AND they had that issue the day before and didnt even fix it before they rented it out. The only thing they did for me was give me a free night coupon. I wont be back. Pretty disappointed "

"Room was very clean, we were able to check in early with no charge. Apps at bar were good and the bartender Mark was excellent and super friendly. No shuttle service to the casinos but we easily got an Uber. "

"The hotel room was dated but the check-in staff was friendly and helpful and the bed was comfortable. It was close to Mohegan Sun, just an 8 minute drive away."

"Just a little rough for a Hyatt. I requested service daily and only got it once as well. Property needs some love."