Exterior
Check availability

Reviews of Airport Ace Hotel

2.5 out of 5
Airport Ace Hotel
Westfield Nadi, Nadi, Western Division

Reviews

6.4
Rating 10 - Excellent. 29 out of 158 reviews" "
Rating 8 - Good. 46 out of 158 reviews" "
Rating 6 - Okay. 30 out of 158 reviews" "
Rating 4 - Poor. 27 out of 158 reviews" "
Rating 2 - Terrible. 26 out of 158 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Dave

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lack of internet in the rooms, restaurant only open for breakfast and dinner with a very poor menu at high prices. No lunch unless you go into town. The place as No entertainment for guests and the swimming pool was under reconstruction work and unable to be used. Room wasnt clean and fresh towels. Very disappointed with our stay this time at this Hotel
Stayed 4 nights in May 2024

6/10 Okay

Kasanita

Disliked: Property conditions & facilities
It’s was quite far from the Main Street and also the time I was there they doing renovations and it’s quite mass but not like the view that I was looking at the advertisement on internet
Stayed 1 night in May 2024

6/10 Okay

Amr, Markham

Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach
Stayed 1 night in Apr 2024

10/10 Excellent

Josphine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Donny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There shower had no hot water. I had requested internet access during check-in but was not able to get any leaving me unable to access vital information during the trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Josphine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024

2/10 Terrible

Sanjesh

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very cramped and basic and not worth the price!
Stayed 1 night in Feb 2024

6/10 Okay

Aprile, SAVUSAVU

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not a bus or taxi in sight
Stayed 1 night in Jan 2024

8/10 Good

Siaosi

Stayed 1 night in Jan 2024

8/10 Good

Aprile, SAVUSAVU

Liked: Cleanliness, staff & service
Staff
Stayed 1 night in Jan 2024

8/10 Good

Dave

Travelled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
The property had bedbugs and cockroaches. The Wi-Fi was very very weak and needed to change my room to even have some Wi-Fi
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Manager and Receptionist
Stayed 1 night in Jan 2024

8/10 Good

Somesh

Ok overall good air condition and hot water is what I look forward to and got what l needed
Stayed 1 night in Jan 2024

2/10 Terrible

Litia

Stayed 1 night in Jan 2024

8/10 Good

Jack

Travelled with partner
Good location, but outside pathways needs to be maintained and fixed as it’s not safe while walking during night hours
Stayed 4 nights in Jan 2024

2/10 Terrible

Daljeet

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Penelope ReoPiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly people.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rajneel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Savio

Stayed 1 night in Dec 2023

2/10 Terrible

Richi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jane

Business traveller
close to airport is good, but hotwater system was the problem then.
Stayed 1 night in Aug 2023

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and convenient hotel for those travellers looking for a quiet and relaxing place to stay for the night.
Stayed 1 night in Dec 2023

10/10 Excellent

Mafi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love the hospitality and the services of their staff. We'll recommend to this to other friends.
Stayed 1 night in Nov 2023

4/10 Poor

eric

Disliked: Cleanliness, amenities, property conditions & facilities
Close to the airport but otherwise two stars are generous. The bed was bad and the door doesn’t block any noise. It feels like a converted worker housing place.
Stayed 1 night in Nov 2023

10/10 Excellent

Vertina and Zaniella

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to airport. Friendly staff
Stayed 1 night in Nov 2023

4/10 Poor

Sukhpal

Stayed 5 nights in Aug 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Kamlesh

Disliked: Cleanliness
Air condition was not working I have to change 3 rooms
Stayed 1 night in Oct 2023

4/10 Poor

Ian

Disliked: Property conditions & facilities
Things like a/c & tv just didn’t work
Stayed 1 night in Oct 2023
Response from Jake on 15 Oct 2023
thank you for your review, we will make improvements immediately for the issues mentioned aboveHave a Great Day

4/10 Poor

Rajesh

Disliked: Cleanliness, amenities, property conditions & facilities
Near airport, facilities have aged .
Stayed 1 night in Oct 2023
Response from Jake on 15 Oct 2023
thank you for your review, we will make appropriate changes accordingly have a nice day

4/10 Poor

Saleshini

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was running dow and AC was very loud. Fridge was not working.toilet was stinky.
Stayed 1 night in Sep 2023
Response from Jake on 12 Oct 2023
Thank you for your review

6/10 Okay

George

Disliked: Property conditions & facilities
Stayed 17 nights in Sep 2023
Response from Jake on 9 Oct 2023
Thank you for your review

4/10 Poor

Virginia

Travelled with family
Disliked: Amenities, property conditions & facilities
Liked the bar area, food was reasonable, toilet wouldn't flush, Staff came with plunger, still wouldn't flush when tried later, no milk provided with tea and coffee sachets, pillow lumpy but bed ok, no slow speed on fan, toilet constantly sounded like filling tank all night, workers or someone talking quite loudly at 3.20am and moving furniture around or something. Talking quite loudly with bright light when did eventually finish and walked past room, so awake from 3.20 till left at 6.15am
Stayed 1 night in Sep 2023
Response from Jake on 3 Oct 2023
Thank you for your review, we definitely take this positively to improve.Have a nice day

2/10 Terrible

Adam

Travelled with family and small children
Disliked: Property conditions & facilities
Hotel is terrible, nothing worked including the pool. Very noisy until late. Over priced for what you get. Don’t use this hotel
Stayed 1 night in Oct 2023
Response from Jake on 3 Oct 2023
Thank you for your review, we will definitely work on the issues mentioned to improve quality of service Have a nice day

2/10 Terrible

Jarvis

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Response from Jake on 30 Sept 2023
thank you for your review, we will address the issue immediately

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool had no water which was disappointing as was looking forward to a swim. Basically, you get what you pay for. If you have low expectations you won't be disappointed.
Stayed 1 night in Sep 2023
Response from Jake on 27 Sept 2023
thank you for your review we will address this issue

2/10 Terrible

Monica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family and I didn’t like anything about this hotel
Stayed 4 nights in Sep 2023
Response from Jake on 27 Sept 2023
thank you for your review

2/10 Terrible

SHARLENE

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is dirty and run down. The neighborhood isn’t nice.
Stayed 1 night in Sep 2023
Response from Jake on 27 Sept 2023
thank you for your review we will address the stated issues

4/10 Poor

Asena T Ketedromo

Stayed 1 night in Sep 2023
Response from Jake on 12 Oct 2023
thank you for your review

6/10 Okay

Kali

Disliked: Property conditions & facilities
Power points got socked n no hot water in the shower and we told the staffs they told someone will have a look but nothing was done
Stayed 2 nights in Sep 2023
Response from Jake on 23 Sept 2023
thank you for your review we will definitely look into this matter

10/10 Excellent

Elenoa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, friendly staff and affordable prices !
Stayed 1 night in Sep 2023
Response from Jake on 17 Sept 2023
thank you for your review

6/10 Okay

sarat

Liked: Cleanliness, staff & service
Room 208 we stayed foe 2 days Bathroom cabnet need fixing bottom side is away from the wall and all water is sitting on the top of the bench. Room 211 had 2 cockroaches underneath bathroom cabnet.
Stayed 1 night in Sep 2023
Response from Jake on 16 Sept 2023
thank you for your feedback, we will directly work on improving the matters mentioned

4/10 Poor

sarat

average
Stayed 2 nights in Sep 2023
Response from Jake on 14 Sept 2023
thank you for your review

10/10 Excellent

Kaltack

Business traveller
Good
Stayed 1 night in Sep 2023
Response from Jake on 9 Sept 2023
thank you for your reviewhave a wonderful day from the team at the Airport Ace Hotel

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Staff lovely but hotel run down. No water in shower, TV didn't work. No refrigerator very basic accomodations.
Stayed 1 night in Sep 2023
Response from Jake on 9 Sept 2023
thank you for your review

6/10 Okay

James

Liked: Staff & service
Facilities could be better. Staff were pretty friendly.
Stayed 2 nights in Aug 2023
Response from Jake on 7 Sept 2023
thank you for your review

8/10 Good

Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Jake on 7 Sept 2023
Thank you for your review