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Reviews of Springbok Inn by Country Hotels

3.5 out of 5
Springbok Inn by Country Hotels
Voortrekker Road, Nama Khoi, Northern Cape

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 12 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

4.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Hussein

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant letting good hotel down
Hotel room was new and modern. Checkin staff were very efficient. Wifi worked well. Restaurant seemed underprepared for everything, however. I got dinner after a long wait but the restaurant had run out of gas for other patrons. At an early breakfast, they were already out of eggs and coffee and I waited again. This seems like a lovely hotel in a country setting with good facilities and views - it just needs better restaurant service. And if you do not eat red meat, get dinner in town instead - I did not have much choice.
Stayed 1 night in Nov 2023
Response from Johndry Van Neel on 27 Nov 2023
Dear Hussein We want to thank you for choosing Springbok Inn to accommodate you, thank you for taking the time to leave us a review of you stay, we appreciate your feedback. We want to apologize for any inconvenience caused at our restaurant, we do hope to accommodate your again in the near future for a better experience.

8/10 Good

Earl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Johndry Van Neel on 27 Nov 2023
Dear Earl We want to thank you for choosing Springbok Inn to accommodate you, we appreciate your great review, and do hope that we can accommodate you again in the near future.

8/10 Good

Ulrich

Stayed 1 night in Feb 2022
Response from Johndry Van Neel on 27 Nov 2023
Dear Ulrich We want to thank you for staying at Springbok Inn Hotel, and thank you for leaving us a great review of your stay, we appreciate your feedback.

6/10 Okay

Casper

Business traveller
Liked: Cleanliness
Would’ve expect more
accommodation was fair, did not have hot water on the first night, food is average…. It seems that the town had some water issues
Stayed 2 nights in Jan 2022
Response from Johndry Van Neel on 27 Nov 2023
Dear Casper We want to thank you for staying at Springbok Inn Hotel, we appreciate your feedback, We are sorry to hear that you had a bad experience at our establishment. We do hope of having you stay with us again in the near future.

10/10 Excellent

Abdul Hamid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Johndry Van Neel on 27 Nov 2023
Dear Abdul We want to thank your for staying at Springbok Inn Hotel, and for leaving us a great review, we do hope of having you stay with again in the near future.

6/10 Okay

Johann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is quite expensive BUT not even water in rooms? For that amount at least 2 bottles water
Stayed 1 night in Dec 2020
Response from Johndry Van Neel on 27 Nov 2023
Dear Johan Thank you for taking the time to leave us review for your stay. We apologize for any bad experience and do hope that you will consider staying with us again.

4/10 Poor

Esther

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not best hotel. Will not stay again
On arrival, there was issue with room. We booked king beds and was placed in room with single beds. Eventually changed, but then no toiletries. Next day, after whole day out, no towels and soaps in our room. Staff also unfriendly and rude.
Stayed 2 nights in Aug 2020
Response from General Manager on 3 Sept 2020
Ester I want to thank you for staying at Springbok Inn, we value your patronage. I am sorry to hear about the experience you had at our establishment. I would like to apologise for the inconvenience caused. Please contact me at gm@springbokinn.co.za, as I would like to take up the matter further.

4/10 Poor

Eric C Mc Gee

Travelled with group
Disliked: Staff & service, room comfort
Not a good experience at all
At checkin wrong rooms were allocated, when enquiring they informed us that Hotels.com did not tell them the room type. We were placed in double rooms later without any help of moving our luggage. The lady at reception promised us a menu for the restaurant delivered to the room but it never arrived. The new room was with a double bed but lack a chair at the vanity. No chair at all. They also only provided us with two shower gel sachets for the two nights stay. The next day when we arrived back at the hotel ( around 5) we noticed that our room did not have any towels. We washed our hands but have nothing to try them with. I saw the service lady on our floor and enquire about the towels. She rudely informed me that is was still wet and that I must wait. We later also ask for our chair in the room and had to carry it to our room. The towels only arrive around eight without any floor mat. The toiletries were also not refilled at all. We also reported the towel issue at the reception but also just empty promises that we will get it. After a long day arriving back at your room without any towels and bad attitudes were spoiling our vacation. The hotel decorations is sparse and allows for hollow echoing sounds. I must amid that this was such a bad experience for us.
Stayed 2 nights in Aug 2020
Response from General Manager on 3 Sept 2020
Eric Thank you for taking the time to give us feedback on your stay with us. I am sorry to hear about the experience you had at our establishment. I would like to apologise for the inconvenience caused. Please contact me at gm@springbokinn.co.za, as I would like to take up the matter further.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great weekend stop over.
Great stop over on weekends as you generally will find a better rate than in the week. Not far from Namaqua National Park.
Stayed 1 night in Aug 2020
Response from General Manager on 24 Aug 2020
Dear Gary, Thank you for the great review. We hope to welcome you back soon in the near future. Safe travels!

6/10 Okay

John

Liked: Cleanliness, staff & service
Warm day, nice breakfast
Our stay was ok. It was a hot day and the room did not cool off until early in the morning. The beds were fine and the room was clean. We did sit outside and enjoy a glass of wine with our friends in the evening. The breakfast was quite nice.
Stayed 1 night in Jan 2020
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

8/10 Good

Johann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

10/10 Excellent

Godwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springbok gem.
Comfortable and clean
Stayed 1 night in Sep 2019
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
You need to take care of your bar stock. No gin and the first two choices of red wine were out of stock. Everything else was great.
Stayed 1 night in Aug 2019
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Jen on 9 May 2019
Dear Jason, Thank you for taking the time to review your recent stay, we appreciate the wonderful feedback. Warm regards from the Springbok Inn team

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
This hotel is excellent value for the money, nice pool area with a baytiful view. Clean modern design.
Stayed 1 night in Feb 2019
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Accommodation in Springbok
Very nice accommodation in Springbok
Stayed 1 night in Oct 2018
Response from Jen on 31 Oct 2018
Thank you for the wonderful feedback, it is much appreciated. Warm regards from the Springbok Inn team

10/10 Excellent

TimN, Elkhart, IN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and quiet and very well-kept. Always a god stay. They staff are cery curteous and friendly.
Stayed 1 night in Sep 2018
Response from Jen on 31 Oct 2018
Dear Tim, Thanks for taking the time to review your stay with us, we appreciate the great feedback and look forward to your next visit. Warm regards from the Springbok Inn team.

6/10 Okay

Jimmnycheap, Cape Town

Liked: Cleanliness, staff & service
Disliked: Room comfort
great views - panoramic view from restaurant new facility, restuarant staff very friendly; dimmer rustic especially the 'roosterkoek" which was great; hot milk, coffee and hot water clearly marked - no need to guess; laidback atmosphere - resident Jack Russell wanders through the restuarant as part owner! Bed very comfortable- bedding adequate especially tor a cold evening Could have done better - Shower panel too narrow - floor in bathroom had puddle even after i adjusted the shower head; No extractor fan, so had to shower with door bathroom door open; Hand bowl in room instead of bathroom - hand to carry soap and towel from bathroom and back again; Double room - one glass; limited to creamer - no pasturised milk in room; Safe too low; it should be accessible from standing position not having to crouch;
Stayed 1 night in Sep 2018
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

6/10 Okay

Angela, Durban, South Africa

Very basic amenities (like no hand soap). Room only cleaned at 3.30pm and cleaner removed two wet towels and didn’t replace them. Open shower design and lack of bath mat meant everything in bathroom soaked. Nice building - good potential - needed greater interest from management ?
Stayed 2 nights in Sep 2018

10/10 Excellent

Graham

THE BEST ACCOMMODATION IN SPRINGBOK
ONE OF THE BEST, well done and keep it up .but a comment on the evening meal ,,,, tooo expensive and very ordinary
Stayed 2 nights in Aug 2018
Response from Jen on 31 Oct 2018
Dear Graham, Thanks for the feedback, we appreciate it. Warm regards from the Springbok Inn team.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from GM on 7 Jun 2020
Thank you for your review, we hope to welcome you back soon.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy rooms
Rooms are very noisy with ac units outside front doors. Carpets required to dampen noise.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was good
Stayed 1 night in Oct 2017

8/10 Good

Ina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in amazing landscape
Beautiful new hotel, rooms very clean and well equipped, service needs a bit more routine but is very friendly, restaurant looks basic but the food is really tasty. The hotel could be even better if the reception staff could advise on activities in the area and if there was a little cosmetics kit in the bathroom (shampoo, shower gel, lotion - not just soap). Overall a pleasant experience and amazing views to the mountains. I hope to come back one day.
Stayed 3 nights in Aug 2017

4/10 Poor

Barry, Melbourne

Disliked: Staff & service, property conditions & facilities
New Hotel but may need time
Only a year old but has some structural problems and needs to invest in better staff training to eliminate annoying problems that should not arise. Booked two rooms through expedia, was told on arrival the booking was only for one room. Receptionist then raised subject of payment with me. Surprised when I told her that was a matter for her to sort out with expedia, not my problem. Rooms are upstairs and there is no lift, just a ramp
Stayed 1 night in Aug 2017
Response from Jen on 12 Feb 2018
Dear Barry, thanks for taking the time to review your stay, we appreciate the feedback.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to stay there again!!
Very good location. A great taste of South African architecture. Nice room. Superb restaurant. And very friendly staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel

8/10 Good

richard, france

Liked: Cleanliness, staff & service, room comfort
Great, except for the restaurant
I thought the hotel was excellent, but let down by the restaurant. it was no surprise to see only two other diners. the menu is limited, and boring
Response from Jen on 12 Feb 2018
Dear Richard, thanks for the feedback, it is appreciated.

6/10 Okay

Verified traveller

Springbok Inn Stay
If I can add a little more to what we experienced at Springbok Inn: There was nothing wrong with our stay but it seems that they pushed us out to the furthest point of the hotel so that we actually need to access our room by the service/fire escape door of the hotel. We're not fussy so we didn't complain but in the room they didn't leave some complimentary water as advertised, the walls had some marks on it, seems as if someone flung their suitcase against it. As I said this is some minor things that we picked up. This is a new hotel and obviously there will be some stuff to iron out. Everybody was friendly and we enjoyed our stay in Springbok.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient and good for stop over and to see area
Good for stop over

8/10 Good

Mare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean. Very friendly and helpfull staff.

6/10 Okay

Helen, South Africa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
A new, one night stay Inn
Resaurant has very limited choice and slow service from the kitchen. The room wasn't cleaned properly. The balcony and corridor were not cleaned, I had to ask them to clean them but it still wasn't done. We have been overcharged by hotels.com on our stay

8/10 Good

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idealer Zwischenstop
Auf dem Weg von Kapstadt nach Namibia ist dies ideal gelegen. Die Stadt und die Landschaft sind aber so interessant, dass es nicht nur ein Zwischenstop sein muss.
Stayed 1 night in Jan 2024
Response from Johndry Van Neel on 26 Jan 2024
Hi there, UlrichThanks so much for taking the time to leave us such a great review! We're thrilled to hear that you found our location ideal for your journey from Cape Town to Namibia. We couldn't agree more that our city and landscape are extremely interesting and deserve more than just a quick stopover. We're also pleased to hear that you appreciated our cleanliness, staff and service, property conditions and facilities, and room comfort. We strive to provide a comfortable and welcoming experience for all our guests, so it's wonderful to hear that we hit the mark with you.We hope to welcome you back for an even longer stay next time! Safe travels!

4/10 Poor

Renate

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zweckmässig
Wir erhielten ein kleines Zimmer im Erdgeschoss. Sehr einfach, zweckmässig, ok für eine Nacht.
Stayed 1 night in Nov 2023
Response from Johndry on 7 Dec 2023
Dear Renate Thank you for taking the time to leave us a review of your stay, we appreciate your feedback. We apologize for any inconvenience you have experienced during your stay with us. We hope to see you again in the near future for much better experience.

8/10 Good

Rita

Stayed 3 nights in Sep 2023
Response from Johndry Van Neel on 27 Nov 2023
Dear Rita We want to thank you for choosing Springbok Inn to accommodate you, we appreciate your feedback and hope of having you stay with us again.

2/10 Terrible

Astrid

Disliked: Cleanliness, amenities, property conditions & facilities
Pool schmutzig, überall Hundekot, der Hund sabbert und den Pool
Response from Johndry Van Neel on 27 Nov 2023
Dear Astrid We want to thank you for staying at Springbok Inn Hotel, we apologize for any inconvenience that was caused and hope that we can accommodate you again in the near future.

8/10 Good

Silke

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Hans Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sicher, aber könnte komfortabler sein
Die Anlage ist neuwertig, aber die Zimmer sind zu klein. Das Waschbecken befindet im Schlafbereich, mit einer minimalen Ablage. Leider fehlt ein Duschschlauch. Großes Minus: die Zimmer sind sehr hellhörig.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good hotel to stay a few nights
hotel is good for people who just stay a few nights, friendly staff
Stayed 1 night in Aug 2017
Response from Jen on 12 Feb 2018
Thanks for taking the time to review your stay, your feedback is appreciated.

8/10 Good

pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
belle chambre spacieuse et confortable
Stayed 1 night in Jul 2017